Ultimate collection of questions and answers for Optik TV

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

OPTIK TV on Apple TV not taking Canadian feed

Anyone know why I can watch an American Station (eg CBS) TV on my apple TV and not get interrupted by the Canadian feed. I.E If I watch football on a regular TV I get the CTV feed on the CBS station but if I watch the same thing on my Apple TV this d...

Netflix on Optic Tv wont sign in

I have a netflix account but do not have a paid package through Telus. My netflix was created before switching.When i go to Nexflix app and sign in it wont accept my login through Telus tv. However with internet connected to my tv I can sign in throu...

Arris VIP5662W/Support for ARC?

HiDoes the Arris VIP5662W support ARC?I have a Sony STR -DN1080 Home Theatre Receiver and a new LG OLED55C1AUB If not does Telus have a box that supports ARC?

Extending Optik TV range

Anything new for this issue?I want to have Optik TV in my garage, but it's out of range for my router. I read the post from 2018 which said there may be something in the works. Hoping there is.... Thanks.

Resolved! "Continue watching"

Does anyone else wish there was a "Continue Watching" section in Telus On Demand like Netflix, Amazon Prime etc?

New theme pack channels not showing up

Last week I switched theme pack subscriptions. The old channels disappeared as expected but the new channels have yet to appear. In my tv guide. I can find them in the Optik TV app but not through my actual pvr box. I've tried calling in, chatbot, tw...

ANYONE ELSE HAVING CONTINUAL BILLING PROBLEMS AND PACKAGE CHANGES/DELETIONS AFTER PORTING TO FIBRE?

I unfortunately switched to Telus in 2019 on a 2 year contract - for the next 3-4 months I was getting billed for On Demand shows I never watched, ordered or frankly knew existed.... THEN they finally gave me one new box. I still received bills for u...

Bad colors on non-4K channels with Optik box upscaling to 4K on LG TVs

Hi again, folks. Just wanted to post one more thread to highlight another issue I had with my recent switch to Telus. Someone (hi @Vgjfelix if you're still out there!) actually posted about the exact same problem three years ago, but that thread is n...

4K channels (only) freeze almost instantly when using a dumb ethernet switch

Hi, folks. Recently switched from Shaw to Telus with Optik TV. The installer set the TV boxes up as wireless, but I've switched them to ethernet for reliability (and the wireless signal is definitely not strong enough for 4K content in one room). I h...

Theme Packs Changes

When I press menu item: Add, remove, swap your theme packs, premium options, and channels.Only 8 of my 11 theme packs show up????

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Latest topics

Missing Episodes in VOD Library

OPTIK TV on Apple TV not taking Canadian feed

Netflix on Optic Tv wont sign in

Arris VIP5662W/Support for ARC?

Extending Optik TV range

Resolved! "Continue watching"

New theme pack channels not showing up

ANYONE ELSE HAVING CONTINUAL BILLING PROBLEMS AND PACKAGE CHANGES/DELETIONS AFTER PORTING TO FIBRE?

Bad colors on non-4K channels with Optik box upscaling to 4K on LG TVs

4K channels (only) freeze almost instantly when using a dumb ethernet switch

Theme Packs Changes

Changing tv channel lineup?! CTV

wireless digital box

Tv plus app

Wirless Digital Box HDMI Port not working

Optik Home Services Updates

Which KVOS on channel 141?

Can’t record TLC shows

Missing epsisodes of Tyler Perry's Sistas and The ...

Pvr list unavailable but shows up on Telus app on ...

OPTIC TV UPGRADE