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Discuss and ask questions about TELUS TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 75843 Views
  • 264 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 49107 Views
  • 43 replies
  • 7 kudos

Resolved! Access to Apple TV+ and Disney+

Is it possible to access Apple TV+ (468) and Disney+ (470) without a TELUS subscription? I already directly pay for these subscriptions Netflix (422) and Amazon Prime (424) are available without TELUS subscriptions...why not Apple TV+ and Disney+ ? t...

verne by Neighbour
  • 1238 Views
  • 2 replies
  • 0 kudos

Resolved! (ERR_AGL) TELUS Tv+ error messages

I have reset my password many times thinking that would help, but still keep getting LOGIN FAILED Sorry an error has occurred. Please try again later. (ERR_AGL). Very frustrating! Telus TV+ is unreliable.

JenF by Neighbour
  • 1002 Views
  • 1 replies
  • 0 kudos

Telus Netflix issue

Trying to watch Netflix through our Optik TV and although we are logged in to our Netflix account, the profile screen does not allow us to choose a profile. The remote is working just fine on all other channels but will not let us navigate or accept ...

Tim64 by Neighbour
  • 2357 Views
  • 5 replies
  • 0 kudos

Recording US Open Tennis

Hello, How do I make sure I am recording every minute of the US 2024 Open Tennis, regardless of channel it is playing on. TSN is playing it on 3 channels twice a day (early round and Prime Time). I seem to be able to record only one or the other on o...

Softrak1 by Neighbour
  • 1198 Views
  • 5 replies
  • 0 kudos

Archived

The new solution to an unresolved problem.I received an email that a post was made to a thread I was following. The title of this thread was all that was available.I suspect the Sept 2023 questionRe: Optik Evolution: Questions About Recording Playbac...

Rocky3 by All-Star
  • 430 Views
  • 0 replies
  • 0 kudos

Issues with Telus TV

I’m currently in my trial period. This far, Telus has been a massive downgrade from Shaw regarding TV. 1. no Zoetrope? Where pictures play in the background to let you know where you are. When you fast forward you are just guessing. 2. Closed Caption...

Dcnorth by Friendly Neighbour
  • 1773 Views
  • 7 replies
  • 1 kudos

my telus account says i pay for optik tv

hi there, i looked at my telus account today for the first time, and it says i have optik tv included in my plan and that i pay for it, but i have never known about this, nor have i ever received a optik tv box from telus, this really confuses me.

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bkrai by Neighbour
  • 465 Views
  • 1 replies
  • 0 kudos

ERR_AGL_ACN_3545 - Login Failed

I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...

Paleniky by Neighbour
  • 9590 Views
  • 52 replies
  • 0 kudos

Resolved! Question about a "Favorite" on-demand program / series

When we "favourite" an on-demand series or program -click on the heart icon.Where do we find our "favourites"? What is the purpose of tagging an ON DEMAND series/show as a favourite? For example, I "favourited" House of the Dragon which is an HBO on ...

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