Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 117 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

Optik hardware vs Apple TV app

Can anyone comment on the picture quality difference between watching on Telus' hardware versus using the Apple TV app?I'm about to move from PikTV to Optik Core and am wondering if there's an advantage to using their hardware. I'd rather just contin...

rcrh by Organizer
  • 4 replies
  • 0 kudos

Is picture quality better with the new Telus+

I've been subscribing to PikTV for years using an Apple TV and the Telus app (formerly the PikTV app). Since they rolled out the new Telus+ app I've noticed that the picture quality is horrible. This is particularly true of the TSN channels. My contr...

rcrh by Organizer
  • 2 replies
  • 0 kudos

Auto Sleep New Android Box?

Is there a setting anywhere on the new Android TV box to have it automatically go to sleep at a certain time of the day? I have a relative who often falls asleep with the TV on, and would like it to automatically shutoff around 10pm each night. The T...

Optik TV box vs Apple TV

I am looking at buying the latest Optic TV box, but have a couple of questions.1. do. you actually need the Telus box to watch Telus TV?2. do I have to have the optic box to record and watch recordings on Apple TV?3.. do I need the optik box to recor...

Waterdog1 by Just Moved In
  • 2 replies
  • 0 kudos

Missing On Demand episodes

Why has Season 31 Episode 8 of This Hour Has 22 Minutes (CBC - last week’s show) not appeared yet on TV On Demand? Usually we can watch On Demand shows the next day or two after airing.

Greg4 by Just Moved In
  • 2 replies
  • 0 kudos

Program Reminder Function - Optik TV+

Are there any plans to include upcoming program reminder option in Optik TV similar to what we had with Shaw? It is useful for disabled residents with accessibility deficienciesWould appreciate a reply.Thanks

pafudd by Just Moved In
  • 1 replies
  • 0 kudos

4K Telus box

Hi, I have 1 standard and 2- 4K boxes, hooked to older TVs. While watching a show on PVR, both 4K boxes randomly switch to Amazon on 424. Happens 2 or 3 times in 3 or so hours of watching the PVR. Very annoying. Does anyone have any suggestions? Trie...

JT4 by Neighbour
  • 4 replies
  • 0 kudos

Telus TV digital box remote with 4k wireless box

Hi, we were having issues with our old wireless box, they sent us a new telus TV digital box, however, it was not compatible with out existing wired box for recordings. They sent us a new wireless box but no remote. Is the Telus tv digital remote com...

Resolved! Telus Home Assistant Problems

Roughly a couple of weeks ago, my ability to use Telus Home Assistant to voice control our PVR stopped working properly. I tried unlinking and relinking the account. I tried power cycling everything. I added Alexa to the mix which didn't help. I am a...

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