Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 12509 Views
  • 102 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 22515 Views
  • 43 replies
  • 6 kudos

Guide does not show “Last Week Tonight”

Just wondering why the show “Last Week Tonight with John Oliver” is not showing up in the guide. It should be on Sundays at 11 PM. I would like to record this show as the newest episode is not showing up in the On Demand section either.

DAMc by Just Moved In
  • 1147 Views
  • 4 replies
  • 0 kudos

A very frustrated customer

I have been a Telus subscriber since April. I am using the new Optik TV box and identified the following issues in July that are still not resolved: One issue I have is watching a live sports event and not being able to rewind in a conventional way t...

Cloud PVR and TV Guide

I’ve noticed that the TV guide is longer showing or updating programming for most of the channels on Wednesday October 11th from 5pm and onwards. I’ve rebooted my Telus box and that didn’t solve the problem.

Barrick by Neighbour
  • 1595 Views
  • 5 replies
  • 0 kudos

Remove Resume Watching Episodes

Is there any way to remove a show from the Resume section? I made the mistake of watching an episode of The Big Bang Theory, and now it is forever in my Resume list. It does not clear even when I watch the most recent episode either.

JS7 by Just Moved In
  • 1521 Views
  • 3 replies
  • 0 kudos

Resolved! CRTC new streaming rules and Optik TV

Since Optik TV (and Bell's Fibe Tv and Rogers ignite) are for all practical purposes streaming services, does the CRTC new rules on streaming services apply to them?

Kent2 by Coach
  • 2212 Views
  • 6 replies
  • 0 kudos

Sony Bravia TV remote - TELUS controls don't work??

I just got a nice 2023 Sony Bravia XR-55A80L, and duly followed its instructions to setup my Telus box (technicolor IPV5050), that also worked fine with my previous Sony Bravia.My new Sony remote works fine for everything, EXCEPT for "TELUS controls"...

ron9 by Just Moved In
  • 1018 Views
  • 3 replies
  • 0 kudos

Resolved! NASA channel?

how do i get the NASA channel? Im on the new Optik TV service. Is it avail in HD? 4K? SD? It looks like it is supposed to be part of the Knowledge Pack as of 2019, but i only see Documentary channel when i look at the channels that are listed as part...

rt1 by Friendly Neighbour
  • 1366 Views
  • 3 replies
  • 0 kudos

Live Sports

Why are live sports not really “live” and is a good minute behind ?I just got the new Telus box and I never ran into this problem when I had the older boxes ? Watching the football game and I compared it to my DAZN stream and DAZN was ahead of my “li...

Franklyn by Just Moved In
  • 1907 Views
  • 14 replies
  • 1 kudos
Friendliest neighbours