Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 128 replies
  • 5 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 43 replies
  • 7 kudos

TELUS Recording issues since June (Arris PVR box)

Been having an issue with the Arris Telus PVR Box for an issue that began earlier this year in June 2023 and has been continuing up to this point, There has been a recording issue where sometimes a recording that you press fast forward on stops and s...

KJaswal by Organizer
  • 3 replies
  • 1 kudos

Telus TV remote

I just received two boxes and after unpacking each I discovered I have no remotes. Is it run by my phone or integrates with the existing TV remote? also I have a Samsung model that displays art work, can’t remember the name. It uses a special adaptor...

273789 by Just Moved In
  • 1 replies
  • 0 kudos

Guide display adjust

When I view the guide I see 6 rows, with the 6th row partially cut off.I press the Channel Up/Down button to scroll to the next 6, since the previous last line was cut off,, I have to press the Up button to go up/down in order to see what the previou...

RobG3987 by Ambassador
  • 3 replies
  • 0 kudos

Recording Tips remove message pop up

Can someone please remove the "recording Tips" pop up that occurs now when I go into my recordings.This never was present there before, so I'm assuming it came with the recent update to version 11.It's just another annoying and unnecessary step to ge...

RobG3987 by Ambassador
  • 1 replies
  • 0 kudos

All of a sudden series won't record properly

All of a sudden, if I schedule a series to record every night when it runs two times- it will not record. Other programs recorded just fine when set up as "series record". However this one will not- i can record specific episodes with no issues. Howe...

Hockeydad by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Video and Audio still freezes!

I have had this problem since I moved from Fernie B.C. to Cranbrook B.C. it has been 16 months now! I have phoned in this problem many times and they try to fix it over the phone, which works for a while then goes back to the same problem. I have had...

Calmo2 by Friendly Neighbour
  • 4 replies
  • 0 kudos

Resolved! Difference between pvr box and digital tv box

Just got set up with Telus tv and internet on the weekend and found out that the digital tv box I was sent doesn’t have pvr option. I wasn’t informed that the only way to record tv is to the cloud which is $10 a month and only saves the recording for...

Ashley13 by Just Moved In
  • 12 replies
  • 0 kudos

Resolved! Licensing not acquired Error - On Demand

When I try to watch anything On Demand on any of our boxes the error “Licensing not acquired” and code 0-80004005 comes up. I’m still able to watch On Demand through the OptikTV app though. I’ve tried restarting the boxes, modem etc several times and...

Missing Episode

S22 Episode 10 of Hells Kitchen is missing, it aired December 7. When will it be added?

maegan1 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Telus TV+ with the Apple TV version 17.2 not working

I had two of my AppleTV's upgrade to tvOS 17.2 today, and the Telus TV+ app loads the splash screen and then exits back out to the home screen on the Apple TV. Has others seen this? Ive done the usual things. (reboot the AppleTV, and deleted and down...

Friendliest neighbours