Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Resolved! Holiday music on Stibgray

Where has the holiday music channel on Stingray gone? Not the Holidays app but the Stingray channel got holiday music that was there until this year.

Leigh1 by Just Moved In
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Crave guide

Am I the only one that finds the guide for Crave to be the world's worst? When you move the cursor over the movie, all that happens is that the thumbnail gets 3% bigger. No description, nothing. And under the thumbnail the only info is the year. At l...

pops1956 by Just Moved In
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Resolved! TelusWire

I’m just curious if anyone has had this issue arise with Telus. I’ll preface by saying I’ve been a long-standing Telus customer and my accounts are all in order. In fact, Telus owed me money in 2018 when this was alleged. So yesterday I receive an em...

Cking88 by Just Moved In
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Resolved! Recording a show at a specific time not working.

I record Global News (Edmonton) every day and no matter what I do, it records the 5-6 am news and the 6-9 am news. I have set my PVR to only record one episode and to record starting at 6 am but I always get both. Any suggestions?

Missing episodes: Doctor Who on Crave

Two episode from Doctor Who, Season 4, episodes 15 and 16, The Waters of Mars and Planet of the Dead are missing from Crave. They’re available on the Crave app, but not on the Optik TV interface.They were there a few months back, so maybe they just g...


On demand, Real Housewives of Cheshire season 14 is missing episode 6. Please add this ASAP. Why though??? Sandy

Optik tv goes pixelated

My two optik boxes go all pixely when one of our PC's go to sleep. It took forever to figure this out. After multiple unsuccessful calls with telus we noticed it was related to that pc. Why? I have no idea but i thought id share this solution. I can ...

Fibre Install nuisance

Well! I certainly AM enjoying the TELUS work crews that have been digging holes to run fibre into every house in my neighbourhood, running their drills and digging holes from 730am to 430pm for the last MONTH! (They were also here for a month in the ...

Resolved! Optik TV PVR doesn’t record unless restarted

Our optic TV PVR has been intermittently STOPPING recordings unless you restart the entire device, which then fixes the problem temporarily for a day or two and then the same problem comes back again!Telus tech said they can send a new PVR, BUT THEN ...

Alexbc by Just Moved In
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