Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

App Platform

Is it possible to add u tube kids to the app platform, we came over from, shaw and it is one thing we miss. It is nice for kids in the household to access this app that does not stop for ads and such. Please Please consider this for all the moms out ...

momklc by Just Moved In
  • 387 Views
  • 1 replies
  • 0 kudos

Tv has no volume when connected to set top box

Just connected a new wireless set top box to a second tv. Programmed the remote to operate tv and box. Can change channels but have no sound. Secondly,I am in Alberta but my region is set to Lower Mainland. How do I change that?

Diesel by Just Moved In
  • 920 Views
  • 3 replies
  • 0 kudos

Resolved! Reset Arris 4K box

How do I go about restoring the box to the initial setup screen where I pair it with the modem? I’ve held down the top button for 10 seconds, does nothing.

PVR Not Sharing recordings

In my home, there are 3 boxes, one main PVR and two others. When recording, it shows upcoming recordings on all 3. But once recording is complete it is only available to watch on one of them. How do I fix this?

mew28 by Just Moved In
  • 600 Views
  • 1 replies
  • 0 kudos

making theme pack changes

I can never get the website to work when wanting to make theme pack channel changes. The site just spins and spins. Is there a trick to get the website to load for making changes?

Pollock by Friendly Neighbour
  • 809 Views
  • 2 replies
  • 0 kudos

Resolved! How to Delete the Telus Optik TV Startup Menu?

Some time ago a goofy menu started showing up each time I turn the TV on, instead of just going to the last channel I had on. Then it went away and I was real happy about that. Now it has come back. How do I get rid of this thing? I know what channel...

RonAKA by Rockstar
  • 1227 Views
  • 2 replies
  • 0 kudos

Recording series

Why are some series not able to be recorded yet an individual show of said series can be?

Sous by Just Moved In
  • 690 Views
  • 1 replies
  • 0 kudos

Too Many Channels - How to Simplify?

I'd love to eliminate the channels that we don't get so I can easily find the channels we do get.. Is there a way to set this up? Looked through all guides, remote functions, etc and can't find how to do this. Sure hope it's possible! Thank you!