Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I had Telus Optic TV and internet installed last spring. I didn't think about about cables until today when I purchased a slight longer ethernet cable to reach between the wall connection and the 4k digital box. I purchased a Cat6 cable. When I looke...
I would like to factory reset this remote control.What should I do?
Hello all, I have a Dell All-In-One PC and I cannot see any TV at all! I have both power plugged in and HDMI connected. I was really hoping to be able to use this as the PC has it's own speakers. I'm wondering if it might have something to do with no...
https://www.bestbuy.ca/en-ca/product/linksys-velop-ax4200-whole-home-mesh-wi-fi-6-system-mx12600-ca-3-pack-only-at-best-buy/15036575 Hi All, I recently upgraded to the Linksys Velop mesh network above. I connected the main Linksys router in Bridged P...
I recently purchased a Hisense 55Q9G TV (2020 model). Pairing the the Slimline 2 remote was relatively quick after trying out the first few codes. ALL the buttons on the remote function as they should with the exception of the volume up/down button. ...
Has anyone experienced missing channels when viewing via their iPad or PC, with the app ?In the "view " screen, I am missing channels 900 to 2000....the sports channels. Is this a Bell media vs TELUS thing ? Day 8 ; Three attempts to contact TELUS ha...
My mother is using a Hearing Aid streamer to Bluetooth the audio to her hearing aids. Worked fine until about 3 weeks ago, now she is unable to maintain a connection when using the Netflix/Prime apps within Optik TV. Regular live tv, on demand and re...
Trying to make an account. Went to Settings > Optik TV account > enter email then it says failed creating account. anyone run into this issue? Just upgraded to the new action tech and Wireless STBs. Attempting this from the STB should it be done from...
Hoping someone can help me out.My parents have Optik TV through Telus that they don’t plan on cancelling anytime soon. I’m hoping to stream it through the optik TV app to use it at my place.I can load the app on my iPhone and stream through browser o...
Signed into Telus Optik on my Chromebook browser via the new URL, clicked on a program and received this message: Browser Version is not Supported Error 4-44-5001. Everything worked fine before the upgrade! My Chromebook is only two years old and Ver...
