Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Resolved! Changing my tv's source input!! Help!

Is there a way to change my tv's source input from my Telus Optik remote (it's a Slimline 2).For example, we watch tv on input 2, and if hubby wants to play his PS4 he needs to switch the TV he needs to change the source to Input 3.Can we do that wit...

Hd and vod issues

I noticed this probably three times since I signed up with Telus on Feb 11th. The hd channels freeze completely. When this happens, it is only the secondary boxes that this happens to. I tried cravetv and the video works but the audio will cut off. I...

Jonchan09 by Just Moved In
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Optik Master Box

My master box (I have two slaves as well) responds extremely slow most of the time. I have my remote programmed to control my TV (TV) and a receiver (Aux) as well. The green light on the box lights up when I hit a button but usually takes a long time...

ElJefe67 by Just Moved In
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Netflix app not remembering where I left off

Whenever I watch a series, the Netflix app is increasing the amount of times it chooses not to pick up where I left off correctly. Normally it will jump forward or back in an episode, maybe jump a head an episode or two, and one time even jumping to ...

prd86 by Just Moved In
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PVR series always break between seasons.

Every series recording I set stops working during season breaks, even when shows continue at the same time and channel. I constantly miss season premieres and have to re-make my season recordings from scratch.Just today alone new seasons started for ...

hazzmax by Just Moved In
  • 0 replies
  • 1 kudos

Failed creating account Optik TV

Whenever I try to create an account on optik TV it says "Failed creating account". How do I fix this?

Scufking by Just Moved In
  • 3 replies
  • 0 kudos

Stingray Music

On the Stingray website there are options for companies (Bell, Shaw etc) to allow streaming of music to your desktop/laptop. Missing from the options is Opik-TV. How Can I stream Stingray music on my Laptop? T

Yecats by Neighbour
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  • 0 kudos

Resolved! Optik Remote Record App (iOS) crashes when trying to view a different time

Hello. This is really some feedback for the folks at Telus in the hope that they address a long-standing problem with the Optik Remote Record App (for iOS). Or at least bring the problem to the attention of whoever has actual written the app (which i...

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emcee2 by Coach
  • 2 replies
  • 0 kudos