Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Why does one of my tv's keep freezing?
Greetings, I'm trying to connect the set-top box (uiw4001) to the free TV from Telus. In step three of LG's device connector it asks me for the name of the device manufacturer. There are thirty options (Shaw Direct, Motorola, other, etc.), but the op...
I've had 2 experiences where I've noticed the On Demand VOD episodes don't match what the original channel provider is offering online.For example, Optik TV On Demand menu currently lists 7 episodes of the Rookie whereas CTV web site lists 8.Another ...
Very strange. Remote used to work 100% with my Samsung TV for the past 3 years. All of a sudden about 2 weeks ago, it would not adjust the sound/volume anymore. Powering on or off TV still works fine.I've factory re-set remote. Gone through every Sam...
I recently purchased a TCL TV on the Black Friday sales. While I can change channels and go into apps and demand sections, the remote won’t turn the tv on or off or alter the volume. I’ve tried all the codes provided by TELUS even the “if these don’t...
Noticed the Crave app allows downloading to watch offline, however when I try to download, I'm greeted with a "Unfortunately, your TV provider is not supporting this feature. Please call your provider to ask for this feature." So, is Telus going to b...
I recently got a new 75in 4k HDR tv from samsung. Colors are great on youtube, netflix, xbox X. But when connected to telus 4K box using the 2160p 60Hz signal from telus setting, the color looks very washed out (I am assuming that the telus box sets ...
We had an electrician come and asked him that we wanted our TVs wall mounted and didn’t want to see the wires. He finished the electrical and so we hired someone else to mount the TV and that guy told us there was only power but no Ethernet cable plu...
so my parents just a 4K TV. i plugged the new TV in and our 4K Wireless digital box just wont hold up(keeps dropping signal and freeze framing).switch it back to 1080p picture mode and it works fine. tried hard wire from the router ; no good.reset th...
My recordings on pvr are"skipping"How do I fix
