Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

TV Setup

Greetings, I'm trying to connect the set-top box (uiw4001) to the free TV from Telus. In step three of LG's device connector it asks me for the name of the device manufacturer. There are thirty options (Shaw Direct, Motorola, other, etc.), but the op...

Shane by Leader
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  • 0 kudos

Resolved! Slimline 2 stopped adjusting volume???

Very strange. Remote used to work 100% with my Samsung TV for the past 3 years. All of a sudden about 2 weeks ago, it would not adjust the sound/volume anymore. Powering on or off TV still works fine.I've factory re-set remote. Gone through every Sam...

jaymac10 by Organizer
  • 2 replies
  • 1 kudos

TCL TV Slimline 2 Remote Codes Needed

I recently purchased a TCL TV on the Black Friday sales. While I can change channels and go into apps and demand sections, the remote won’t turn the tv on or off or alter the volume. I’ve tried all the codes provided by TELUS even the “if these don’t...

BCTeacher by Just Moved In
  • 10 replies
  • 0 kudos

Crave Downloading Offline

Noticed the Crave app allows downloading to watch offline, however when I try to download, I'm greeted with a "Unfortunately, your TV provider is not supporting this feature. Please call your provider to ask for this feature." So, is Telus going to b...

Rocko604 by Friendly Neighbour
  • 9 replies
  • 1 kudos

Telus 4K 2160p 60Hz makes my Samsung un75nu8000 4K tv color looks washed out

I recently got a new 75in 4k HDR tv from samsung. Colors are great on youtube, netflix, xbox X. But when connected to telus 4K box using the 2160p 60Hz signal from telus setting, the color looks very washed out (I am assuming that the telus box sets ...

imix by Friendly Neighbour
  • 1 replies
  • 1 kudos

Resolved! 4K PVR Ethernet connection

We had an electrician come and asked him that we wanted our TVs wall mounted and didn’t want to see the wires. He finished the electrical and so we hired someone else to mount the TV and that guy told us there was only power but no Ethernet cable plu...

Anita1 by Just Moved In
  • 1 replies
  • 0 kudos

4k tv problems

so my parents just a 4K TV. i plugged the new TV in and our 4K Wireless digital box just wont hold up(keeps dropping signal and freeze framing).switch it back to 1080p picture mode and it works fine. tried hard wire from the router ; no good.reset th...

nick3333 by Just Moved In
  • 2 replies
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My recordings on pvr are"skipping"How do I fix

Jweir by Just Moved In
  • 1 replies
  • 0 kudos