Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV User Experience Research Group

Dearest Neighbours, Since the launch of the new Optik TV service through the TELUS TV+ platform, we’ve been working hard at implementing your valuable feedback! We’ve gotten to know some of you through this forum, especially the regular community con...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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watchoptik.telus.com video & audio not in sync

For those of you who watch their TV channels on their Internet devices, do you notice that the video & audio is out of synchronization? One solution to rectify this problem is to close the TV channel (not the browser) and re-click the channel you wan...

Exhile by Ambassador
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Resolved! When will we finally get optik? does Telus even care?

Why does Telus refuse to value it's small town clients? I live in Killam, AB and we have fibre optic lines running through our town from back when Alberta Government did it's infrastructure upgrades. All Telus needs to do is tap onto it and feed the ...

philziegs by Just Moved In
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new 4K STB

looks like new 4K set top boxes. what is the latest version? also when new modem coming out?

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2018 IPL Cricket

Now that we've established that ATN Cricket Plus will be showing this years IPL, can I order that channel just for the length of the season at $15.00 per month and cancel when it's over? I'm still guessing you won't show it for free like last year. C...

Resolved! Wired STB on different subnet than pvr, cannot access pvr recordings

Hoping anyone can help...I have telus 250 fibre plan. My stb was on wireless but decided to hook it up to ethernet to make it a bit more snappy (ie, netflix, menus etc). I had no problems with having it wireless before but now on ethernet the stb pla...

ravisdavis by Friendly Neighbour
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Blue Jays in 4K

Last year all Blue Jays games aired in 4K on Sportsnet, however the opener yesterday did not and it appears tonight's game isn't either.Will this be coming back at some point this year? Why the change?Thanks!

delksnitis by Friendly Neighbour
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Resolved! Optik TV install - How many physical outlets will be installed for free

Good day, Very recently I had Optik tv/phone/internet installed, in my condo unit. Every room has a telephone jack, with cat5 wire, along with a separate coax jack. All wires lead back to the utility area in my condo, where Telus installed their mode...

Netflix Error 500

This has been going on for several months and we've attempted to fix it by going in-depth with countless tech support people multiple times. We've had our optic boxes replaced, and nothing works. Every time we launch up Netflix both through the chann...

Biznasty by Just Moved In
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Resolved! Please add TVO to available channels in Alberta

I'm a transplanted Ontarian, and I NEEDS my TVO. I know I'm not the only person who would regularly tune in. TVO provides high quality public programming, great British dramas, educational children's shows, and it is commercial-free. It would be a gr...

CJN by Just Moved In
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apple tv

Apple TV won’t connect wirelessly to my Telus modem/router. It is up to date, Apple TV 3. It works at my sister’s place so there is nothing wrong with it.

Donnieb by Just Moved In
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