Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Resolved! Any update in sight for PVR firmware?

The firmware update for the CIS430 PVR last year really did a number on it. Now menus take upwards of 5 seconds to appear sometimes, and the reformatting of menus to the left side of the screen means that it can be cut off when you're trying to TV ch...

Queuing recordings on playback

Is there anyway to que multiple recordings to playback on an optik box. It seems odd that playback's default is to stop at the end of the recording. I would love if it just started playing the next recording of that show, just like Crave does, well i...

Ordering channels

i would like to order HBO Canada so I can watch G.O.T

Why do you keep updating my Customized Guide with OnDemand Content?

TELUS, I'm really tired of you updating my guide with your advertising for OnDemand content. I have meticulously gone through the "Customize your Guide", removed all the channels I don't get and those I don't care to see, but every few days you add m...

JimC by Just Moved In
  • 9 replies
  • 3 kudos

Optik Information bar showing too long

When I am surfing and see something on the preview square at the corner, and I see its something of interest (usually a news headline) I go to that channel, but when I do - the bar Telus/Optik puts on showing the channel, show, etc., stays on way too...

cdncole by Just Moved In
  • 3 replies
  • 0 kudos

Netflix not loading

Netflix stops after selecting something to watch. Won't work with telus app or through my smart TV. Never had this issue with Shaw!

Mousey420 by Just Moved In
  • 3 replies
  • 0 kudos

BeIN Sports guide

The optic TV guide again this weekend doesn't show the upcoming motorcycle races yet they can be found by searching and have to be manually recorded. I don't buy the a previous post that this is caused by the lack of BeIN updates as it can be found b...

viewer by Friendly Neighbour
  • 1 replies
  • 0 kudos

Optik tv recordings blank

I have checked for scheduling conflicts, I find none and no message on the box nor icon on recording. Some but not all just appear to be blank! Shows the record time but when playing elapsed time does not move nor does it show anything other then 0 o...

Cameo by Just Moved In
  • 2 replies
  • 0 kudos