Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I series recording on channel 116 global. Sometimes it will only play back 8 min out of the 33 minutes it displays. Telus tried to help when I called in but it didn't change though the WiFi was removed after the effort to try to help. I fixed it. Now...
Seem to have a bit of an anomaly going on in my house. Everyday at 18:56, the wireless box on my main floor loses connectivity with the 4K PVR. I have rebooted everything and nothing changes. When watching a recorded show, at 18:56 we see the error t...
Will there be any channels in lieu for the channels that were stopped on optic TV?If no new channels will be provided will our fees be decreased?I can't understand why these channels were stopped when we watched them quite regularly. I emailed the Te...
I come from Shaw and i was able to lock my tv box after 00:30 until 7am weekdays and 1am to 8:00 weekends and had no issues kids watching TV. But now i switch to Telus optik and they have no such option. Does anyone had find ways around this to get t...
First I noticed that my recording of episode 5 of the Resident was missing from my PVR. I figured that another family member must have deleted it- somehow. So I went looking for it in demand but it’s not there either. Ep 1-4 and 6 but not 5.Why is th...
Hi there,I have a setup where I’m using a ubiquiti edge router and igmp-proxy forward etc without issue. One of the optic boxes fried and was sent a new one. I can’t move past the setup screen asking to sync wirelessly with default Telus router. I’m ...
Can I record the same series on two different channels at two different times?
I have a Samsung SM T290 upgrade from Galaxy Tab A, SM T350. I have no trouble watching optik TV on the old tablet but cannot get it to work on the new tablet. I have installed and Uninstaller the ap a number of times. When I try to open the app the ...
The sound on our TV kept cutting off so my husband restarted the digital box. It went to configure the system twice! But did not bring us back to Live TV. Did we do something wrong? It kept saying No Signal!
I have a JVC tv model #LT-50EC3502. I want to program it to my slimline remote but I tried all the codes I could find and followed the directions. All I get at best is the red light in the tv blinks or stays on but the tv will not shut off. Any sugge...
