Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Optik App issue

First of all, it is difficult to find a vehicle by which one can provide feedback/complaints regarding the optik app. I would suggest a feedback button in the app like many other app developers provide.That aside, I have a few issues with the app.1) ...

Nealv9z by Just Moved In
  • 0 replies
  • 0 kudos

4k box + Harmony remote

I have the Telus (Arris) VIP5662w 4k box. I'm using a harmony universal remote and can't get it to work. I've tried setting the harmony remote to many different boxes including the VIP5662W itself. No dice. Anyone have any luck with this combo?

Kev12345 by Organizer
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Netflix app not launching on 4k box

True rebooting several times and it still doesn't work. Starts to load then just cancels and goes back to launch screen. Works for my other non 4k boxes. Any ideas?

clo by Neighbour
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Resolved! 4K PVR only allows 3HD streams

Tells advertises that I should be able to record up to 5 HD streams but my PVR only allows 3 HD + 1 SD. I called and was told it was because that's what my account is set up for.But I haven't found anywhere on their websites or on my account where th...

SunDog by Organizer
  • 9 replies
  • 0 kudos

Resolved! Disney Circle and Telus Fiber ?- ( Parents please read)

This device is magic for parents. I can turn on / off / set limits and filter internet access for my kids from my iphone. Works great with the current actiontek routers, but doesn't support the new Fiber routers. I understand it's a disney issue, but...

TonyO by Just Moved In
  • 14 replies
  • 1 kudos

Resolved! What 4K programming?

Have a 4K TV, 4K Arris Optik VIP5662W box & 4K HDMI cable and understand there are only the TSN 905 & Ambient 26 channels... but why don't I see any Telus 4K movie rentals showing up anywhere? Also has anyone using the Netflix 4K subscription, with t...

Resolved! 4k receivers

I have upgraded to Optik 4k and am wondering when the remote 4k receivers will be available as promised to me?

Bjspink1 by Just Moved In
  • 10 replies
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Resolved! Crave TV

Do you have to pay extra for some shows on Crave TV? And if so how do you find out how much?

Tsteele by Just Moved In
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  • 0 kudos

Resolved! Chanels changing?

It seems that over the last couple of months I have lost some channels I previously had. Is there any way to track what's getting taken away as it seems nothing is added.

Willy1 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Watching Optik TV Recordings on iPhone

I have read a 2014 posting that says you cannot watch Optik TV PVR recordings on an iPad or iPhone (http://forum.telus.com/t5/Internet-TV-Home-Phone/Optik-TV-App-gt-Watch-recordings/m-p/30075/highlight/true#M1261). I am also familiar with using the O...

GALAN by Neighbour
  • 9 replies
  • 0 kudos