Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
  • 0 replies
  • 1 kudos

Resolved! Hooking the cable box up in a basement suite

I recently moved into a basement suite and my landlord provided a cable box in the basement, forgive me if my terms are incorrect, but I believe he has it coaxed through the wall. I have a receiver box that has connections for an ethernet cable, coax...

Ntitle by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Tv

My channel changer for my tv has stopped working properly. How can I get a new one?

Namma25 by Neighbour
  • 5 replies
  • 0 kudos

Resolved! slimline 2 remoteh

Why did telus design a remote that can not switch the input on the tv? this is a really sad excuse for an "upgraded" remote. the old remote can switch input, this needs to be fixed

No sound on TV

I was just searching for a show using the "search" option in recordings when my sound turned off. I figure I must have hit a wrong button but for the life of me I can't figure out how to turn it back on! I've checked:mute (obviously)audio settings ar...

Kat1 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Optik TV Box Limit

I was wondering if there is a limit to the amount of Optik TV boxes that can be connected on one network. I currently have Shaw's Gateway system and two additional HD Shaw boxes for the TV's. I have looked into Shaw's Blue Sky but it won't work with ...

rjb75 by Organizer
  • 15 replies
  • 0 kudos

Connect TV, Optik Box and VCR

I am trying to connect my TV, Optic box and VCR in such a way that I can record shows and/or PVR recordings to VCR....going old school here. My mum is in her 80s and in a nursing home. There are shows she enjoys but she still has old school component...

Sherlock by Just Moved In
  • 3 replies
  • 0 kudos

Install Optik On the Go App on Android TV?

I just got an nVidia Shield TV and it would be great if we could install the Optik TV app on it (currently "not a supported device"). It would be a way to watch a show on TV when my wife is hogging all the tuner streams.

Zed273 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Netflix not working on optic tv

We just got optic tv and internet. Since day one Netflix app will not load. We try to go through the guide and through the apps button. It tries to load then seems like it gives up. We have tried all the troubleshooting steps, unplugged it, reset the...

Lack of 4K Content on demand

I upgraded to a 4K box, and Internet 50 when I got a new TV a few months ago. I knew there was not much 4K content currently, and was simply looking ahead to the future (plus my 10 year old Telus PVR died and I needed a new one anyways). Telus is now...

GMoney by Neighbour
  • 7 replies
  • 0 kudos