Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Recently I have remove telus router can straight plug into orbi router from the Nokia fiber box. Set up everything and the TV works fine but all the Optik TV apps like YouTube Netflix all grey out that can’t not use.Does anyone know how to fix this i...
I have been trying to set up telus voice command with google home , I have added telus assistant but when I click on it , it always says oops something went wrong , can’t get past this . Frustrating
Does anyone have the Optik PVR reconnection steps? Is it unplug modem first or unplug the ISB7050 first? At the same time?
I have noticed reduced picture quality (darker images are “pixelated”) since switching over to TELUS Optik (from Shaw). I basically put up with it until I started doing some research online re: bitrate/compression problems (I know enough to be danger...
My Optik TV is working fine but I cannot access the PVR.
We just got connected to the fiber optic network. They installed new 4K boxes, and now when I change the volume with my Bose remote the Arris box flickers black. If I try and change the volume a couple times the box will shut down and have to be rese...
Doesn't seem like it's possible, but, maybe I'm missing something.Can I delete recordings from my home PVR thru the Optik TV app remotely?
I’m thinking about buying a Sonos Beam for my Sony Bravia but am concerned about seeing older comments that the Telus box won’t support the ARC cable. Has anyone had success with this?
I have three tv's in my house of which I only use two on a regular basis. I do stay with my daughter in Edmonton in order to see my grandchildren. I'm relegated to the basement with no tv and would like to be able to take my unused box and a tv there...
Yesterday, when turning on the Optik box, a notice popped up about a "new" home screen. Now, whenever I turn on the Optik box, I get ribbons across the bottom of the screen listing "Live TV & Recordings" and "Continue Watching on Demand". It does dis...
