Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 43 replies
  • 5 kudos

Optik TV apps grey out

Recently I have remove telus router can straight plug into orbi router from the Nokia fiber box. Set up everything and the TV works fine but all the Optik TV apps like YouTube Netflix all grey out that can’t not use.Does anyone know how to fix this i...

SaIBala by Just Moved In
  • 0 replies
  • 0 kudos

Optik voice command

I have been trying to set up telus voice command with google home , I have added telus assistant but when I click on it , it always says oops something went wrong , can’t get past this . Frustrating

Lulubella by Just Moved In
  • 1 replies
  • 0 kudos

ISB7050 reconnection sequence?

Does anyone have the Optik PVR reconnection steps? Is it unplug modem first or unplug the ISB7050 first? At the same time?

xl by CPU Alum
  • 3 replies
  • 0 kudos

Optik TV Compression issues?

I have noticed reduced picture quality (darker images are “pixelated”) since switching over to TELUS Optik (from Shaw). I basically put up with it until I started doing some research online re: bitrate/compression problems (I know enough to be danger...

drobert77 by Just Moved In
  • 0 replies
  • 0 kudos

No PVR access

My Optik TV is working fine but I cannot access the PVR.

OlgaS by Just Moved In
  • 1 replies
  • 0 kudos

Bose interferes with 4K Arris box

We just got connected to the fiber optic network. They installed new 4K boxes, and now when I change the volume with my Bose remote the Arris box flickers black. If I try and change the volume a couple times the box will shut down and have to be rese...

Shank by Neighbour
  • 3 replies
  • 0 kudos

Remote PVR Management?

Doesn't seem like it's possible, but, maybe I'm missing something.Can I delete recordings from my home PVR thru the Optik TV app remotely?

gmosley by Neighbour
  • 5 replies
  • 0 kudos

Resolved! Sonos Beam and Telus box?

I’m thinking about buying a Sonos Beam for my Sony Bravia but am concerned about seeing older comments that the Telus box won’t support the ARC cable. Has anyone had success with this?

Briguy by Neighbour
  • 6 replies
  • 0 kudos

Resolved! Temporary using one of my optik boxes on another persons setup.

I have three tv's in my house of which I only use two on a regular basis. I do stay with my daughter in Edmonton in order to see my grandchildren. I'm relegated to the basement with no tv and would like to be able to take my unused box and a tv there...

Resolved! Home screen update

Yesterday, when turning on the Optik box, a notice popped up about a "new" home screen. Now, whenever I turn on the Optik box, I get ribbons across the bottom of the screen listing "Live TV & Recordings" and "Continue Watching on Demand". It does dis...

dciarnie by Organizer
  • 4 replies
  • 0 kudos