Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
I have a new Sony 4K TV. I'm assuming the upscaling of 1080p content to 4K would be better than the Optik box is able to do. However it appears there is no way to set the Optik box to 'Passthrough' the native signal to the TV. In other words, if the ...
I spent one hour troubleshooting an OptikTV problem with a "Fiber Team" tech, not including the 20 minute wait, who told me he didn't have the authority to fix my problem because the TV service was still on a copper line. He sends a complete descript...
This is a question as to why the season and episode numbers are NOT included in the information on the guide? As an example: Pawn Stars S18E17 Atomic Pawn 10/May/2021 (which was shown last night Tuesday Oct 5-2021 here in Canada) This seems to me a b...
Hi there, whenever I click play on something to watch on On Demand the message Problem acquiring license: 0x80000002 pops up and I can’t watch the program. This happens regardless of what I try to watch on on demand. Help would be greatly appreciated...
Hijust installed a new Telus 4K per with the slimline 2 remote.Did the programming as suggested and it seem to work fine doing that but having trouble getting it to turn on and off my TV at the same time? How do I get it to turn the tv on/off at the ...
I have been receiving "Playback error 444216""ERROR_CODE_DRMAGENT_MEDIA_NOT_YET_ACTIVE"I'm using a Samsung phone, Optik was working fine up to about Sept1, 2021.Any help would be greatly appreciated.
Hey, do I start here to ask about support for the Optik TV Android app?Yesterday I loaded up the Optik TV app on my Microsoft Surface Duo phone. Got the Canucks game going for a bit. A short while later the screen went dark and now I'm not getting an...
After watching piktv on a browser (I'm using a Chromium Edge), it works for a while, but after about 30-45 minutes - it gives an error: I have to reload the page to get it working again. Anyone else getting this error after a while on the browser?
Hi folks,I happened to use my AppleTV today and noticed the OptikTV app was updated and now seems to be able to act like PikTV with the ability to watch live TV, but also the ability, seemingly, to watch recordings from my PVR. Is this new functional...
Any successes physically taking your Optic TV box to the US and plugging it in to a VPN network connected to Canada.We spend most of the winter in the US and would really like to watch our Optic TV
