I can not watch Optik TV on the Chrome and Microsoft Edge browser because there is no video.

[Colman]

Hello everyone,

I can not watch Optik TV on the Google Chrome and Microsoft Edge browser. I am using Windows 10 and I am using Telus Purefiber service. When I login into Optik TV service on Google Chrome and Microsoft Edge, I can only hear the TV channel audio but I don't see any video. Can someone please show me how to fix this problem? 

Also when I press the Alt Tab key combination, I can see the tv video inside the small window but there is no video in the normal browser window.

Thank you very much for your help.

Colman

[NFtoBC]

Have you any security or ad blocker programs running? A number of folks have had problems with conflicts between Optik and these apps.

[Colman]

Hello,

I tried turning off Webroot antimalware and also turned off the firewall but there is no video displayed in the Chrome browser and Microsoft Edge. I can only hear the audio but there is no video.

Thank you for your help.

Sent from Mail for Windows

[pbsfan]

Doesn't work for me, either, in Safari or Firefox on my Mac computer.  I get audio only and have checked content blockers and pop-up blockers.