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Can’t access Netflix & Prime

Just Moved In
Hi there,
Would you please tell me why I can’t access Netflix or Prime through Telus guide anymore? Netflix won’t login or connect and Prime won’t play anything and keep giving error msg. I checked on my other devices and they work fine.

Community Power User
Community Power User

Have you restarted the Optik box recently? I've found that after a restart the apps require you do login again. Do this via the Apps section on your Optik box.

Just a long time customer hoping to help.

Just Moved In
I have a similar issue in which the Netflix app doesn’t work. I’m signed up for Netflix via Telus, but the app asks me to Sign In or Restart Your Membership. It’s supposed to just work now that Netflix is part of my Telus subscription.

TELUS Team Member
TELUS Team Member

Hi there, if the Netflix app won't launch, it may be due to an authentication error. @FuzzyLogic is correct, the workaround is to reboot the STB (and repeat the reboot again, if necessary) and it should fix the issue.