a month ago
Trying to watch Netflix through our Optik TV and although we are logged in to our Netflix account, the profile screen does not allow us to choose a profile. The remote is working just fine on all other channels but will not let us navigate or accept a Netflix profile. It is just 'stuck' on that screen. We have unplugged the Telus box, wifi, router, etc. but to no avail. We can watch Netflix on our phones and access through our smart tv app but why is the Netflix channel on the channel guide not working properly? Anyone know why? I can't find anything on the internet about it.
a month ago
Since you've already tried unplugging and resetting your Telus box, WiFi, and router, but the problem persists, there might be a few things to check:
Remote Compatibility: Ensure that your remote is paired correctly with your Optik TV box. Sometimes, a reset or re-pairing of the remote can resolve navigation issues.
Software Update: Check if your Optik TV box is running the latest software. Outdated software might cause compatibility issues with apps like Netflix.
App Refresh: Try restarting the Netflix app on the Optik TV box. This can sometimes resolve issues where the app becomes unresponsive.
System Cache: Clearing the system cache of your Optik TV box might help. If you're unsure how to do this, follow these steps:
If none of these steps work, it might be worth reaching out to tech support directly for further troubleshooting. Sometimes, the issue could be with the integration of the Netflix app within the Optik TV system, and they might need to look into.
a month ago
Same problem as well as Prime. Something wrong with Telus, not our TV's.
a month ago
Same problem which makes me think the issue is with Telus, not us.
a month ago
If rebooting your equipment doesn't do the trick (and you're trying to watch Netflix through Optik - ch. 422) then your best bet would be to reach out to our Tech Support team directly for further troubleshooting. Feel free to send us a private message if you'd like to discuss further!
a month ago
Did you end up finding a fix for this issue? My Netflix through Telus is doing this now.
Thanks.