Since you've already tried unplugging and resetting your Telus box, WiFi, and router, but the problem persists, there might be a few things to check:
Remote Compatibility: Ensure that your remote is paired correctly with your Optik TV box. Sometimes, a reset or re-pairing of the remote can resolve navigation issues.
Software Update: Check if your Optik TV box is running the latest software. Outdated software might cause compatibility issues with apps like Netflix.
App Refresh: Try restarting the Netflix app on the Optik TV box. This can sometimes resolve issues where the app becomes unresponsive.
System Cache: Clearing the system cache of your Optik TV box might help. If you're unsure how to do this, follow these steps:
- From the Home Screen, press the up arrow key once and then use the right arrow key to highlight the Settings icon (gear) and press OK.
- Using the down arrow key, highlight Device settings and press OK.
- Using the down arrow key, highlight Apps and press OK.
- Using the down arrow key, highlight Pik TV and press OK.
- Using the down arrow key, highlight Clear Data and press OK.
- A message will display on the screen indicating that all the app's data will be deleted permanently. Highlight OK on the screen and press the OK button on the remote. The box will then load the TELUS screen and then the home screen.
If none of these steps work, it might be worth reaching out to tech support directly for further troubleshooting. Sometimes, the issue could be with the integration of the Netflix app within the Optik TV system, and they might need to look into.
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