I have this problem for those shows that are restarted from the beginning. First I get the buffering, please wait message and then I get the cannot play program with the "watch live TV" green button. If I don't press the button, it just goes to live TV anyways and the I have to restart the whole process over. I contacted Telus and went through the usual rebooting, unplugging song and dance. They finally sent out a technician who changed out the modem, took out a couple of white connection boxes, added one black one but the problem still persists. Obviously, he had no clue of the cause of the problem and hoped that swapping out equipment would resolve the issue. I even tried swapping out the coax cable to the modem but nothing. Crave TV is horrible. This one jams and states cannot play video. This is for "on demand". The telephone rep said it must be Crave. Yea, right, I'm sure they would still be in business if nobody could play their shows on a daily basis. I have had Telus TV for years and this problem is probably a year old but I dreaded calling Telus and having to invest so much time and effort into the problem and I was right. So much wasted time and no improvement. This problem is certainly new since Telus Fibre was installed but who knows if that is even related. It seems that the technicians don't even have a way to properly diagnose an issue. It's like I am the first one this has happened to.
