Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Missing Episodes in VOD Library

Hi folks. We know you're passionate about your favourite show(s) and rely on the VOD library to catch up on or re-watch your episodes. We recognize certain episodes may not be as ready as you are so we'd like to enlist your help in flagging them. Sho...

dru by Community Manager
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  • 1 kudos

Bravo Channel

Janet / saying that channel 302/ 9302 which is Bravo, content are now different, checked on onesource and informed that customer,  Effective September 12, 2019, 4 channels will undergo rebrands for the name only. Content remains the same with additi...

wilyam88 by Neighbour
  • 3873 Views
  • 1 replies
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Why cant I PVR live games?

Whenever I record a LIVE Canucks game, I can't go back and look at a play. It inevitably will "get stuck" at a certain time, and when I rewind it skips all the way back to the cursed moment. This is HORRIBLE. My PVR is not full. The system is faulty,...

ScottW by Friendly Neighbour
  • 1375 Views
  • 2 replies
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Resolved! OPTIK TV not showing up in devices list

Telus assistant does register to google home successfully, but only the Telus router is available as a device??? How do I get the OPTIK TV box to show up?

srideou1 by Organizer
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  • 2 replies
  • 0 kudos

Programming Slimline 2 remote

I am trying to program my Sonos beam to the slimline 2 remote but have been unsuccessful. Can anyone help? Thanks

AudioGuy by Just Moved In
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  • 1 replies
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what channel can I find The RV'ERS

It seems like I don't get the TV show The RV'ers so was wondering what channel that might be available to watch it and how can I add to my subscription.

neilbcca by Just Moved In
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  • 1 replies
  • 0 kudos

Fairchild TV on Optik

I'm trying order Optik TV for my father and he said he must have Fairchild TV (FTV) - the older one, not the new Fairchild TV2 (FTV2). When I tried to order online, I only saw FTV2 as a single channel addon for $3 (see screencap). I could not find an...

Telus - select Fairchild TV 2.PNG Telus - Cantonese Favourites Theme Pack.PNG Telus Fairchild TV 2801, 2802.PNG
mfmfmf by Friendly Neighbour
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Some questions on the Optik TV 4+1 and Internet 150 Black Friday Promo...

I'm interested in the Black Friday Optik TV 4+1 and Internet 150 offer on a 2 year term. Hopefully, someone will be able to answer some of these questions I have: - Are the 4 theme packs & 1 premium content selections fixed at the time of purchase or...

mfmfmf by Friendly Neighbour
  • 1123 Views
  • 1 replies
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Optik TV can't connect to Google Home Assistant

When linking the Telus Home Assistant to the Google Home App, the only device found is the Telus modem. I have tried unlinking and relinking the Telus Home Assistant, but the Home Assistant does not find the Optik TV box, only the modem? Any ideas?

srideou1 by Organizer
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Wait Times for Optik TV Support

I've attempted to contact Telus support via phone a few days in a row. In all three cases the wait time has been estimated to be over an hour. There doesn't appear to be a call back option either. I am shocked that this is seemingly acceptable. It ce...

smithchd by Just Moved In
  • 987 Views
  • 1 replies
  • 0 kudos