Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 13081 Views
  • 102 replies
  • 3 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Resolved! Change Which Mode Volume Controls

I’ve got an original slimline remote 1 and I changed my remote before so that the volume adjusts my TV programmed to my TV mode. However, I’d like my remote to now adjust the volume on my receiver programmed to my AUX mode instead. Unfortunately I’ve...

Nollind by Friendly Neighbour
  • 4268 Views
  • 1 replies
  • 0 kudos

download a spreadsheet

Has anybody seen such a link - download a spreadsheet? There are way too many graphics on your pages and very little information per viewed page. For example, I would like to be able to see/download a simple 3 column dataset/spreadsheet showing 1) ch...

dafydd by Just Moved In
  • 2480 Views
  • 2 replies
  • 0 kudos

Why is changing theme packs so slow?

I have done this before with no issues but last night I switched a theme pack and this morning there is still no change. I know that it states usually within 15 minutes but can take up to 24 hours. Anyways, I did it because I want to watch a show ton...

Where do I change/pick my themes???

When I log in it says I have 0 services, but had internet and TV set up this morning by a tech. I've tried linking an account but it says we are linked already.

Audio goes silent or HT volume can’t be changed by Telus remote

re: VIP5662W boxBoth of these issues are intermittent. One is that the Telus remote only sometimes controls the volume of my HT amp. The other issue is that the volume disappears completely and I can only regain sound of I pull the power cord from th...

Archiving PVR - usage of USB port?

I have read earlier posts concerning activating the USB port on the ISB7150 PVR unit to archive the recordings to an external hard drive; this was dated 2014. In a later post Telus had indicated that the USB port activation for this purpose was under...

Dariusun by Neighbour
  • 5508 Views
  • 6 replies
  • 0 kudos

Optik tv and third party networking equipment

Hi guys, Has anyone had any luck with ubiquiti gear and optik? I already know that we need to allow the optik multicast packets, but has anyone figured out which IP ranges they are using for Edmonton, as I also need to allow those through the firewal...

chall2k5 by Just Moved In
  • 662 Views
  • 0 replies
  • 0 kudos
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