Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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Latest topics

The Weather Network New App on 9128

Does anyone know how to stop the Weather Network App from loading when you access channel 9128? I found that you cannot pause this channel unless you exit the App from the Left menu.

Benji by Neighbour
  • 6 replies
  • 0 kudos

Telus 75/75 package

Since the installation, early April , I can’t keep up with all the problems and as of five minutes ago we discovered Telus (a glitch the rep said) was they changed one of the theme packs without our knowledge. We can’t run Netflix, keeps tanking the ...

Yo by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! The remote control is too difficult to use for my elderly parents. Help!

Hello,My elderly parents have Telus OptikTV with a "slimline" remote control. They are constantly calling me to "fix the TV" because the remote control is too complicated and difficult for them.They do not understand the concept of the "Mode" button....

hstraf by Neighbour
  • 11 replies
  • 0 kudos

Resolved! Anyway to add a series to your wishlist?

We're watching a series On Demand, we can add individual episodes to the "wish list" but isn't there a way to add the series instead? If you forget to let the next episode begin and click the heart it's not easy to find it again. |gotta be a way..?Yo...

TV troubleshooting

For the past couple weeks each time we turn on our tv, we have a variety of coloured lines and often a screeching noise. None of the control buttons seem to work while this occurs. After several seconds, it automatically shuts down with the screen go...

DW1 by Just Moved In
  • 1 replies
  • 0 kudos

403 forbidden

Cannot login to Telus optic TV app or to my Telus account. No matter how I try whether through the app or online, I still get the same 403 forbidden error. I change my password and have reset the modem with the same results

Reneeaz by Coach
  • 1 replies
  • 0 kudos

Resolved! Wireless box constantly initializing

I had a very quick power flicker earlier this evening and since then my wireless box is not responding. Have rebooted, left unplugged, comes back on with the green dot and 1 line with the LINK light flashing, green power light on. the main box is con...

sammysjeep by Helpful Neighbour
  • 4 replies
  • 0 kudos

IR Extender Problem Solved

I have been wanting an IR extender so multi displays can be in sync with Optik.This setup works very well with the wireless 5050, the older non wifii and the new 4KPVR boxes.Its available with various numbers of blasters and receivers.Blasters and re...