Wireless box pairing screen not coming up

[MandyMac]

Hello. We are trying to pair our arris wireless box. We have been using it wired for awhile, because my husband didn’t know it was wireless. But we aren’t getting a pairing screen.
No matter how many times we restart, reboot, both the modem and tv box, the only screen that comes up is the “your optic box is initializing”. Never pairs, and that screen never goes away, assuming because the tv box is not connected to the wifi.
Any suggestions?

[NFtoBC]

“Pairing” refers to Bluetooth not Wi-Fi, so you may be trying the wrong steps. You will need to go to the settings and make sure your Wi-Fi SSID and password is correct. Have a look here to see the instructions.

[MandyMac]

Thank you. Those instructions also show the pairing screen that is supposed to come up, which is doesn’t.
But I am unsure which settings to go to for my wifi ssid and password. Could you explain that? Thanks

[NFtoBC · Accepted solution]

You may have to re-connect to ethernet to complete this:

Turn on TV

Press Menu on remote

Goto Settings

Choose Restart digital box.

or

press the physical reset button on the rear of the device.

Quickly disconnect the Ethernet cable.

The option to connect to Wi-Fi should appear.