Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Employee
  • 18035 Views
  • 43 replies
  • 5 kudos

Resolved! Optik TV via laptop

Last few days the online version has been buggy. Was working and now will not accept a command to play a show live or recorded. I can record the show I want to watch, it just will not play live or recorded. This is all channels at current time. When ...

Rocky3 by Leader
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  • 8 replies
  • 0 kudos

Channel access

We have been working with Optik support for over a month to get our channel packs to work on our TV boxes. When we log in online the TV+ app, they are enabled but can't get them on the boxes. We've tried two other boxes, countless hours with tech sup...

dw12345 by Just Moved In
  • 489 Views
  • 5 replies
  • 0 kudos

Resolved! Looking to add Hollywood Suit

I've quite enjoyed the Hollywood Suit free preview available over the holidays and am hoping to add it to my Optik package to continue using it after January 5. When I search for it to add to my package, the only 'Hollywood Suit' I see says it is 'On...

Series Recording Fails

I am able to set a Series to Record, however not all episodes are recorded. The missing episodes seem to be random. It seems that this is an issue since the inception of the Telus digital TV boxes....is it going to be fixed?

jnairn by Neighbour
  • 585 Views
  • 4 replies
  • 0 kudos

Log in failure, missing auth code/state

hi,i bouth the telus tv+ but i cannot log in my account on my app tv 4k in the telus tv+ app. it say (connection error, missing authcode/state) i am in the region of montreal. normaly telus are not in this region for residential tv and internet. But ...

AC2 by Neighbour
  • 898 Views
  • 6 replies
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Trouble adding a channel to Optik TV

Hi everyone!I’m trying to add a channel to my Optik package (Turner Classic Movies, if it matters).I can’t add it via my TV so I went the app route. I have a confirmation email stating that this channel has been added to my package. I waited 24 hours...

AmandaMC by Just Moved In
  • 511 Views
  • 4 replies
  • 0 kudos