Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 54521 Views
  • 183 replies
  • 6 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 41673 Views
  • 43 replies
  • 7 kudos

Resolved! Prime Time Theme Pack

I have been on hold as of this posting for 1 hour and 40 minutes (I know why?). Out tof principle and a strong belief in fair advertising practices I felt the need to vent. I am an Optik customer with Telus and was reviewing my subscription when I re...

Watching Optik TV on delay

When I pause or back up live TV to see a replay in sports or something in a movie the TV will jump to live again after a few seconds and I will miss anything from the time that I backed up to the Live moments. How can I stop the box from jumping back...

DrJohn12 by Neighbour
  • 279 Views
  • 1 replies
  • 0 kudos

Hayu Down for Maintenance

About 5 days ago we added Hayu to our Optik TV package. Hayu has been down for maintenance the whole time since we added it. Is it worth it to wait 2 hours with customer service to try and get a credit for the time it's been down?

Spice by Friendly Neighbour
  • 3102 Views
  • 33 replies
  • 1 kudos

Audio question

I'm watching Sportsnet 4k and Sportsnet One 4k channels. And quite often the sound is cutting out. Now I don't know if this is on Sportsnets end or Telus' end. I've checked and don't believe it's my hdmi cord.

ODAWG27 by Organizer
  • 548 Views
  • 6 replies
  • 0 kudos

Error P213

In hooking up my brand new telus optik box, I get nothing but errors. It constantly kicks off with error 212 and 213. What causes this ? It runs sometime an hour, sometimes 5 minutes. Constantly rebooting the box to watch anything is problematic. Sug...

Restart Feature not showing on the Live Guide

I just received the new box (VIP5662W) and after installing it, the restart icons on the live guide is not showing. I also checked the Info for the show and clicked on Restart Show but its blank. (already rebooted the Router/PVR and all the wireless ...

Yolac by Friendly Neighbour
  • 1300 Views
  • 12 replies
  • 0 kudos

Telus satellite receivers

I know Telus no longer supports satellite TV but will they let people still using it to add additional recivers?I have 2 sat PVR's I'd like to sell if I can.

Sportsnet 4k feed now has a stutter

I complained a few months ago on android devices tsn 4k had this weird microstutter. That seems fixed, but now frustratingly it is showing up on sportsnet 4k while I have not noticed it on tsn anymore. Its like a weird frame rate issue on the new opt...

Montell by Coach
  • 760 Views
  • 5 replies
  • 0 kudos

Resolved! Grouping Channels

Is there a way to have the channels we receive all grouped together on the TV guide so that we don't have to scroll through hundreds of channels?

Spice by Friendly Neighbour
  • 437 Views
  • 2 replies
  • 0 kudos

Resolved! "you are not subscribe to recordings" error on new boxes

I got the new telus tv+ android boxes a couple of weeks ago and got the error message "you are not subscribe to recordings" I talked to chart support and they added recording to my account and told me it was going to be $10/month but they gave it to ...

Friendliest neighbours