Optik TV
Discuss and ask questions about TELUS Optik TV Home Services devices, equipment, and solutions.
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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 182 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 40232 Views
  • 43 replies
  • 7 kudos

Telus TV app

I have a client who can not log into their telus tv app with the correct credentials. They did lock their account out last night using the wrong password, but now it will not accept the correct username and password.

Optik TV Recording Ends Abruptly

I recorded the US Presidential debate and it ended in the middle of closing remarks. Is there no buffer? I can't find any settings to adjust. Is this an oversight or am I missing something?

Have not received tv box

It's been over 2 weeks, while I can see optik tv on my account i still have not received my tv box the rep convinced me to try out. No shipping confirmation or anything.

James211 by Neighbour
  • 236 Views
  • 1 replies
  • 0 kudos

digital box issues

I have lived with the new box for 2 months and am ready to throw it out the window.-- Menu, why does it ALWAYS default to subscribed channels when turning the TV on. There is no save the option button. Really-- when I turn on the tv I expect it to tu...

Heli by Neighbour
  • 471 Views
  • 1 replies
  • 1 kudos

Timeshift channels

I'm brand new to Telus. Have been a Shaw customer for over 25 years. What I don't understand is the timeshift channels. Why is the tonight show on at 11:30 pm? On Shaw I could watch are 8:30. I know it is a timeshift channel. Do I have to pay extra t...

Mememememe by Friendly Neighbour
  • 1199 Views
  • 9 replies
  • 0 kudos

I was scammed by Telus Customer Rep

Hi Team/Forum, A customer Rep named Davita contacted me. She was selling me Online security and TV plan. Now I said I do not use any, so I am not interested. Having said that, She still went ahead and activated the plan. Now My bill came for 200+ dol...

ankitam by Neighbour
  • 717 Views
  • 8 replies
  • 0 kudos

How to see Free previews?

I know there are free previews offered, but these channels and locked on my guide and only give me an option to subscribe. How do I access the free preview channels? Ie HGTV and Adult swim are available until end of September.

AndyR by Neighbour
  • 590 Views
  • 2 replies
  • 0 kudos

Apple TV Audio Sync

Hello, I raised this issue over a year ago but the sound sync issue on Apple TV seems to be getting worse. It started with just American channels but now is affecting time shift channels as well as some others including Food Network. Is there any ETA...

My Telus Optic TV not showing my TV Package

When I log into my telus account and go into Optic TV it doesnt show my channels. tells me to call support number. Tech Services said it was due to me using Microsoft Edge and i should use Chrome. I used Chrome and all was good for the first time i l...

Shanko by Neighbour
  • 308 Views
  • 1 replies
  • 0 kudos
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