Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Over one year since I started reading the issues of TelusTV.The common solution has been we have sent this to the tech team. How about a list of issues that have been solved? Optik_Kate planned to post successes.I did have a hardware problem solved b...
Anyone else have the issue of their Roku Express losing network connection to their Booster/modem all the time? It will disconnect for days/weeks and then if I unplug and replug the Roku and the Telus booster enough times it will sometimes connect? I...
Hello! We got fibre connected last week and were so excited as we have been waiting YEARS!! However, we have been having multiple issues ever since. When we pause live tv now, often after one or two minutes, a message pops up that says ‘this channel ...
No other tvs are in use and no recordings are occurring. Why am I told “Pause is not available. Too many TVs in your home are watching or recording live TV”
As a consequence of the lamentable inability to set up reliable series recordings for "Global New Hour at 6" (erratic) and "CBC News Network the National" (impossible) I have to set individual recordings for these shows, which I do once a week. This ...
Golden Bachelorette episode 5 is still missing from On Demand after a week.
Hi TELUS TV product team: is there any update regarding the picture quality for HD using this binoculars? I am watching NFL right now and the picture quality is truly terrible - looks like my old CRT TV (480p). I have been asking about this since Feb...
This problem was resolved for a while but in the last month the 11pm news will not series record anymore. Is there a future update coming to address this again?
How do I cast from my iPhone and iPad to the Optik tv?
I am suffering with an issue with the connection from my telus dvr to the telus modem.Every 48 hrs the connection resets twice as below13:22:31Kernel eventeth0 (Ext switch port: 3) (Logical Port: 11) Link DOWN.13:22:31Syslog eventEthernet client disc...
