Basically yesterday I was watching YouTube from my Optik TV, and then it crashed (20 minutes spinning). When I unplugged the Optik TV unit power, and plugged it back in, everything seemed to work normally, except for the audio. I can watch live TV, recording TV, and apps like YouTube and Netflix, but none of them produce audio after the crash.
If I plug-in my Amazon Fire Stick, audio comes out fine, but If I try plugging theOptik TV unit into the same HDMI port, I hear nothing.
I've been on hold for 10+ minutes, and not getting any help from TELUS Home Services in AB & BC Support.
That wasn't it.
After about an hour on hold, I got through to an agent who performed some remote diagnostics on both my modem and PVR. He fix the issue this time.
When I asked about steps we could do to prevent this from happening again, he said that I could try a factory reset or calling them back. I was not provided with any root cause or preventative action from this recurring.
I guess spending an hour on the phone with Telus every now and then it's just the cost of doing business with Telus.