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Panthr1
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Joined 10 months ago
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Re: I returned my equipment, but am getting emails
Thank you for the reply. I believe the equipment has now been received. The latency in processing across Telus, resulting in past due emails, equipment return emails, ( with the associated interest on past due warnings, charge for equipment warning) a contact system that takes so much time , has over the past 2 months has been stressful. The overdose of emails trying to have me "come back" to telus TV after canceling is tiring. All triggered by A promo package expiring ( included with my new condo) taking my package from 78$ to over 200$ per month. As a long time Telus customer I should be able to expect better. My Cell and home services.. are now a frustrating but necessary evil. Reading my bills requires a decoder ring (not provided) and creeping fees , I don't understand. Sorry for venting, but .....757Views0likes1CommentI returned my equipment, but am getting emails
Hello. I cancelled my TV and needed to return my equipment. The glitchy web form would not work, so I took it to Canada post as per alternate instructions. I included a copy of my bill , and the equipment, but am still getting reminders on deadlines to return equipment. It was sent a month ago. I have not found a way to provide the tracking or proof of shipment to Telus in anyway. So frustrating that a tech company makes the simplest request hard.867Views0likes3Comments