I returned my equipment, but am getting emails

[Panthr1]

Hello.

I cancelled my TV and needed to return my equipment. The glitchy web form would not work, so I took it to Canada post as per alternate instructions. I included a copy of my bill , and the equipment, but am still getting reminders on deadlines to return equipment. It was sent a month ago. I have not found a way to provide the tracking or proof of shipment to Telus in anyway. So frustrating that a tech company makes the simplest request hard.

[Dimo-X]

It can take a few weeks from the time of receipt of the returned hardware to have the account updated Panthr1. We'll send you a private message so that we can look more into this for you.

[Panthr1]

Thank you for the reply.  I believe the equipment has now been received.

The latency in processing across Telus,  resulting in past due emails, equipment return emails, ( with the associated interest on past due warnings, charge for equipment warning) a contact system that takes so much time , has over the past 2 months has been stressful. The overdose of emails trying to have me "come back" to telus TV after canceling is tiring. All triggered by A promo package expiring ( included with my new condo) taking my package from 78$ to over 200$ per month. As a long time Telus customer I should be able to expect better. My Cell and home services.. are now a frustrating but necessary evil.  Reading my bills requires a decoder ring (not provided)  and creeping fees , I don't understand.   Sorry for venting, but .....

[TELUS_Support]

We appreciate you taking the time to share your experience. We strive to provide a smooth transition for our customers, and your feedback highlights areas where we need to improve. If there’s anything we can do to help clarify your bill or address any lingering concerns, please let us know by sending us a private message. We are always happy to help.