yesterday
Hello.
I cancelled my TV and needed to return my equipment. The glitchy web form would not work, so I took it to Canada post as per alternate instructions. I included a copy of my bill , and the equipment, but am still getting reminders on deadlines to return equipment. It was sent a month ago. I have not found a way to provide the tracking or proof of shipment to Telus in anyway. So frustrating that a tech company makes the simplest request hard.
3 hours ago
It can take a few weeks from the time of receipt of the returned hardware to have the account updated Panthr1. We'll send you a private message so that we can look more into this for you.