Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Latest topics

Payment declined but money still taken out

I have no idea how to start about this but on Sept 28, 2020, I have tried to make a payment around 1am and I had no idea they were fixing their online payment server. I tried to make a payment twice but my credit card was declined those both times, h...

shaym01 by Just Moved In
  • 3 replies
  • 0 kudos

How long does it take to get the 19-digit eSIM number?

Hi everyone, does anyone know how long it takes to get the esim number by email? I ordered one online to swap to an esim and got an email saying it will take 3-5 days - but given it's electronic I don't know why it would take that long?

Digory by Neighbour
  • 1 replies
  • 1 kudos

Poor connection

Hi thereWondered if anyone else has had poor connections, dropped calls and some drop in and out in the Whitehorse Yukon area? Have not been able to reach Telus yet.

Resolved! Poor Cell Service - Langley (East)

Since the COVID19 pandemic hit in March 2020 I have noticed a severe reduction in the quality of cell signal in East Langley (Fraser Valley). Multiple calls dropped, broken speech connections and slow internet download - very frustrating! Was hoping ...

LawC by Just Moved In
  • 3 replies
  • 0 kudos

Pay as you go funds gone.

So as per the top up text confirmation from Telus I had $32.79 in my account on Aug 24 and the only plan I have is Starter 10 which is only 10 bucks and today I got a message saying insufficient funds.With zero phone calls made and mobile data always...

Resolved! Cannot access 'manage account' on MY Telus webpage

It says to 'manage prepaid in classic' However clicking that just brings me back to original page. I have chatted, twittered & spoke with customer service andeveryone says that it is strange but still not fixed. Have cleared browser and tried another...

Gayle by Organizer
  • 6 replies
  • 0 kudos

Resolved! Apple Watch Family Setup Plans

Hi, When is Telus expected to offer family apple watch plans to support the new Family Setup feature with children's apple watches? I want to add an extra apple watch to my current phone, and let it have a different phone number. Why wasn't there any...

tbirdmark by Just Moved In
  • 5 replies
  • 1 kudos

Adjust number of rings

Greetings, Home phone allows me to select the number of rings before a call goes to voicemail. Can I do the same with mobility? Thanks,Shane.

Shane by Leader
  • 7 replies
  • 0 kudos

What are pager notifications?

Greetings, When I log into voicemail and select:4 Personal Options3 Message Notification Options What exactly are message notifications? How do they work? Thanks,Shane.

Shane by Leader
  • 0 replies
  • 0 kudos

Re-Activate Old Phone Number

Hi,3-4 months ago I successfully changed my Telus phone number through the online dashboard.However, now I'm completely locked out of an important online account because it keeps sending an SMS verification code to my old phone number, which I no lon...

gstg by Just Moved In
  • 1 replies
  • 0 kudos