I placed an EPP order with a device trade-in, and now I am having a tough time getting an answer on the status of my trade-in credit. For some reason, it does not show up on my "My Telus" page. At first, customer support said that the device I sent d...
If I add a mobile phone line does it come with a sim card or do I have to buy one? Most companies, at least outside Canada, will give you one?
Dear Support Team, I am tired, BRO. I requested a call, and then your team called and wanted to transfer twice, I agreed, and then I had to wait for 2 hours and 30 minutes, and the call got disconnected automatically. Really, 2 hours and 30 minutes o...
Hello, I received my last monthly Telus bill and there are 3 wrong charges on my bill. Unfortunately I am travelling in Europe right now and I would like to reach Telus Customer Care to discuss these charges - without paying the $15 / Day Roaming fee...
I have a couple of questions. First, what voicemail features come with a standard "unlimited" plan? For example, how long do the messages stay in your inbox, what is the message length maximum, how many messages can you save at once, etc. Also, when ...
Question on smartwatch device credits!I have a Samsung Watch5 Pro watch at $0/mo (after some significant device credits) purchased alongside my Samsung Galaxy S22 Ultra device. I am curious:- Am I able to transfer my Onenumber eSIM from this watch to...
Just curious how to migrate to telus and onto a family plan. Currently we are 2 phones on koodo and are looking to migrate our numbers to a telus family plan. Is the family plan all numbers under ONE single name and one large bill vs 2 smaller bills ...
There was an error when I tried to register my EPP smartwatch plan to the samsung watch 5 pro. Tried to call all phone number available, from regular Telus support, to technical support, to EPP line. I think the total wait time is around 10 hours alr...
I have just been entertained (nightmare) by Telus Sales Agent - who got me signed in for Home Security and Black Friday Mobile (5 lines) deal. On words/verbal - he got me a 37 CAD Home Security deal (never told me that it was 5 Year binding contract)...
Hello I just signed up for Telus mobility on black Friday for 2 people. I was offered the $55 plan for $35 and I verified with 3 different telus reps and they confirmed my plan will be $35 each totaling $70 monthly. The telus reps told me the discoun...
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