Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Pay as you go

I purchased my unlocked iPhone SE directly from Apple. I've got just a "pay as you go account" with Telus. I can't justify having a full blown account paying upwards of $80/month or more as I don't use my phone for a lot other than making a few phone...

57charlie by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! $50 migration fee from personal to corporate???

So Telus you have just lost two customers today. My personal contract recently expired and I wanted to renew my account with the Employee Purchase Program that is offered through my work. Since I am already an existing Telus customer, they are going ...

steach by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Telus Network Experience App

Anyone know what happened to the Telus Network Experience App? I wanted to report poor cellular coverage and can find references to this app and it was rolled out to great fanfare a few years ago ... but I can't find it in either of the Apple or Goog...

jrueger by Ambassador
  • 3 replies
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Resolved! Nat type

Anyone have any luck in changing the nat type with the telus smart hub?

Samps4 by Just Moved In
  • 1 replies
  • 0 kudos

Dropped calls

Hi, new to Telus..I have a LG G7 one and calls are constantly dropped. I call once, call gets dropped, I call back and it's fine. Becoming increasingly frustrating as I am on the phone all the time.I have gone into store and had my sim card switched ...

BAILEY1 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Caller ID Not Showing

Many people tell me that an incoming call from me only says “Aldergrove” and my number. My number is indeed an Aldergrove number, moved over from FIDO years ago. How can I fix this so my name is shown on peoples’ caller ID’s on an outgoing call? Than...

Vanbot71 by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Not everything should be about profit

I am disappointed that TELUS is manually disconnecting Apple watches for users who do not switch away from the non-share plans. People who are on the non-share plans have been setting up their watches with success only to find a day or two later TELU...

KKlemmer by Neighbour
  • 5 replies
  • 0 kudos