Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Telus payee name incorrect?

When I go to pay my phone bill the Telus webpage lists the Payee name as TELUS Mobility.Mobilite however when I log on to my bank there are no results for that name. I contacted support and they said what I was looking for is TELUS Mobility Inc as a ...

kim9 by Neighbour
  • 1 replies
  • 0 kudos

Resolved! Poor Cell Reception at my house

I was a Bell customer but had very poor cell reception. I tried to navigate through Bells website to find solutions. I was hours trying to get solutions but to no avail. So I switched to Telus. Same problem! I tried to navigate through the Telus webs...

Dan123 by Neighbour
  • 3 replies
  • 0 kudos

Poor service Vancouver Downtown

Im continually having dropped service and poor network reception in the Vancouver downtown area all over downtown and my household condo in Olympic Village. Even walking over the Cambie bridge it will drop and lose LTE. iPhone 11 on OS 14.4, reset al...

OVuser by Neighbour
  • 0 replies
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Worst Service I've Ever Experienced.

From waiting over 9 hours on the phone over two days, including a 2 hour wait to be redirected to the wrong department, just to wait longer. (probably designed that way, to decrease the amount of support techs they need to pay.) After that customer s...

Pat403 by Neighbour
  • 2 replies
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Resolved! Call Control for Telus Prepaid

Is Call Control available to Telus Prepaid customers,?Try as I may, it's nowhere to be found in MY Telus, old site.

FrankMtl by Organizer
  • 2 replies
  • 0 kudos

Telus and AppleCare

I recently purchased a new iPhone and renewed my contract with Telus. Prior to receipt of my new phone, I received an email stating that my existing AppleCare coverage had been cancelled. I still have yet to be given a date that I can expect to recei...

Resolved! Samsung Galaxy Ace GT-S5830D

Im currently on someone elses family plan thing, with telus, i was wondering it my phone will work with Telus Voice 35, simple text and talk $35 plan.Its kinda old maybe 10 years, i checked the IMEI and it checks out so i would think i could get my o...

Demonguy by Neighbour
  • 1 replies
  • 0 kudos

Data plan & overage charges

Hi, please can someone explain to me how it is normal to put my account in overage charges for $13.00 when my bill shows I have used 2933MB out of a 3GB plan?

maxi by Neighbour
  • 2 replies
  • 0 kudos

Resolved! Changing from bell to telus

We switched a few hours ago from bell to a new phone through Telus. My husband is still getting his calls and texts on his old phone and not the new one. Will it change eventually or do I need to do something with it?