We live in a pretty built-up area of Surrey, British Columbia. The reception in our part of Surrey is virtually non-existent. This is the same for other suppliers with the exception of Bell. Over the years Telus suggested putting up a tower in our ar...
I live at on Bowen Island, British Columbia. In the past year the quality of Telus cellular has deteriorated to a level that I am missing calls and people that I phone often say that they cannot hear me. This is not an equipment problem, other famil...
I have Can/Us mobility plan. When I tried to change the package to a non CAN/US I get the message that I’ve agreed to stay with Can/US for duration of my term and wo will be charged $100 while I am on BYOD plan since day one. Talked to a call centre ...
Simple question, but the chatbot unfortunately couldn't answer it, so I'll have to ask here. I'm getting a new phone that can connect to 5G, but my old carrier doesn't support 5G. It looks like Telus has a 5G network, and their regular monthly plans ...
Hey Everyone,A few days ago I signed up for Telus and my account is active, however the sim card is still on it's way apparently.Because of this, I'm essentially paying for 2 services (with the Telus one I can't even use yet) So I have purchased a Te...
Hi, Just signed up for Telus and got my iPhone 13 Pro in the mail yesterday. Tried performing several speed tests over the past 24 hours with the speedtest.net app and I'm finding it impossible to break 7 Mbps down and 2Mbps up. My phone reads 2/4 ba...
Looking to switch from Koodo to Telus. Have a Samsung galaxy s20 phone I'm thinking of trading in for a Samsung galaxy s21+ or Ultra with Telus. Have 10 months left on my tab so $330 tab and $304 tab bonus. Just wondering how I would go about doing t...
I need update software sm j260a my phone last updates 2019 android 8.1 version now i need update new android version 9.0(?).Can you tell me when you do updates software sm-j260a new android version 2021?My email is ****Please i need update my phone s...
Why won't Telus allow this to be added to any postpaid plan? They say my plan is not eligible. Doesn't make sense. I see the option to add it on my phone but somehow it's disabled because it generates an error message. I know that physically it can b...
How long does it take to add this? I've waited 24 hours and the system still says it's being added and to check back later. Isn't this stuff all automated and digital? I'm pretty sure when I added it to my home phone, it worked right away.
