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Over the past week my wife tried recording a number of shows and they ended up not getting recorded.Today I had a live show (Can v USA final game) programmed to record. I checked it 2 hours and double checked it one hour before it was to start. We al...

Cancel order

I received a call from 780-925-8777, who told me they are from Telus, offering monthly discounts and phone regarding the Loyalty program. I have just realized that this could be a scam but have put the online order via My Telus app a minute ago. Is t...

CAN-US_MEXICO plan

Hi, I'm planning a trip to US and I currently have the "Unlimited 5G+ Premium unlimited CAN-US-Mexico plan. I want to confirm, if I should keep "Mobile Networks" setting as having my Data on or off? I understand that with this plan, I should not be c...

New PureFibre 3 Gig Install

Have a brand new new install midway through march (Thank god, my neighborhood's Shaw is complete garbage). I was hoping someone could let me know the specs/model on the modem/router I'll be getting? Vancouver Island, BC, if that helps any.

Telus Tv+ app

Hellou am a subscriber to Optik TV using the legacy 4k dvd decoder (which is super slow )with Telus now moving toward Android / Google TV is it now possible to only use the Telus Tv+ app (without the Android tv top box ) to watch tv subscription and ...

Cant cancel service

I'm trying to cancel my service but haven't been called back. This is the third day of trying. Sometimes Telus would rather keep me on hold for hours listening to the same horrible music or offer a call back but I don't get a call back. The online fu...

Free 55 inch 4k Samsung TV

I signed up for an internet+optik tv bundle last Nov 18. The offer comes with a free Samsung TV. It has been more than 9 weeks and we have not received it yet. Does it really take this long?

2025 Telus Calendar

I ordered my 2025 Calendar in November and still have not received mine. I know others who have got there calendar. When can I expect mine? It’s March already.

Telus TV

Hello, I used to be able to watch live TV and on demand programs on my tablet and my phone, however for the last year or so, I get a Playback Error message - Your rental has expired or this program is not included in your subscription. Please repurch...

Known Scams and Fraud List

Known Scams and Fraud List Your privacy and security are of the utmost importance to us. You can count on us to take the necessary measures to protect your information. There can however be some scenarios that are outside of our control: social engin...