My recent bill has 5 charges over 5 days for ER/VC ROAM/VOY USA. I contacted support and all they said so far is that I used my phone in the USA for 5 days. That's impossible as I've been in Toronto. There are also two phone calls made to numbers in ...
Waterdown is a town within the City of Hamilton and wireless coverage here is terrible. I haven't had a cell phone pick up 3G service in over a decade, but here we are. How is this acceptable in 2024?I'd understand if I was in a completely isolated r...
I am on the Exclusive Partner Program. Bought a Galaxy Watch 4 Classic LTE and my Wearable app said "there is no plan for your device in your country", or something like that. A person at the Telus Mobility store agreed, and a one hour call with Tech...
Hi, I'm new to Telus and having the worst experience so far. I was assured by the sales person who opened my account that my SIM card would arrive at the end of last week. This was crucial to me as I am moving tomorrow. Alas, no card ever came, and I...
Hello, I have had on-going issues with my TELUS mobility data service (and Bell) while within my workplace and other buildings (Costco, Walmart, etc) in which data is slow and continually drops to 3G without me being able to restore it to LTE or 5G. ...
I keep on getting calls from people with South Asian accents about Telus Mobility promotions. I've already complained to Telus Mobility and they told me that they will put my number on the no contact list. Despite this, I still get calls. Just five m...
Hi there! Can you purchase a certified pre-owned iPhone outright through Telus? All I see is the option for bring it back. I’d like to just buy it outright. Thanks.
I recently cancelled my subscription and my bring it back device was due to be returned. My cancellation email said that I can return my device to a store or contact telus to arrange shipping. The store said they couldn't do anything for me. After an...
Over the past year I have noticed my cell service has gotten to be terrible. Data is worse yet! It used to be I would have to turn off my wifi home( we have satellite internet) and browse over data, now my crappy wifi seems better than the data I pay...
I recently set up call control on my account and tested it out by calling from a number not on my accepted list. It worked great except it only plays the prompt to select a number to connect the call in English. Does it not offer a French prompt? Cou...
