Forum Discussion
New iPhone 16 PRO didn't come
Hi,
Telus called me to offer a new deal - iPhone 16 or whatever PRO for 2 years contract and good deal for monthly payment - twice less than now - for my tel <Admin edit: removed personal information>
After a week I got hte wrong phone (it was someone else phne )
I returned phone as per instructions from Chris - Tel <Admin edit: Removed personal information>
After two more weeks my phone doesn't come
My question for you is this:
- was it real deal
- did you hve it as a deal and stopped it suddenly
Please call me to discuss it
Cheers
Radmilo
<Admin edit: Removed personal information>
2 Replies
TELUS_SupportOfficial Support Team
Hi radmilo - as Nighthawk mentioned, it sounds like a common scam.
Did you get a chance to speak with our team yet?
- Nighthawk
Community Power User
I hate to say it but that person that you were dealing with is not from Telus. That phone number isn't a Telus number. They are a scammer and this is a fairly common scam.
Telus has more information on their brand impersonation scam article on the forums here.
You definitely need to speak with someone at Telus directly as soon as possible. You can either try calling Telus Mobility's actual number at 1-866-558-2273 (can be found on Telus's contact page under Mobility phone support), or you can send TELUS_Support (official Telus support account) a private message on the forums here. If you click their username, on the page that appears there will be a button on the top right that says Message. Click that to create a new message.
If you gave the scammers any info like your password or payment info, you'll need to change your password and you may have to reach out to your bank. If they sent you an email and you had to reset your password or fill in some form, that's also a problem.
