Forum Discussion
Can't submit Business Support Request or reach someone in billing support
I have been struggling and unable to obtain business support from Telus!
I get technical issues using the Business Support request form on either the MyTelus app or their web portal, I call the *611 or the toll free number , struggle to get past the virtual assistant only to reach a customer support queue after being hold and reach a support agent that cannot address billing issues. I try the management escalation form and either get no response or I get a response that tells me to submit a support request through the app/website or call *611 / Toll free number! And the circle keeps going round and round!
I have honestly never had such a difficult time to obtain business support!
Hopefully, someone at Telus will read this and direct me to the proper support resource!
8 Replies
TELUS_SupportOfficial Support Team
Hi there, we will send you a private message.
I'm having the same problem. And when I try to submit the form this happens: We were unable to submit your form due to technical issues. Please try again.
- TELUS_Support
Hello. We'll send you a private message to discuss further, thanks.
I'm having the same problem. And when I try to submit the form this happens: We were unable to submit your form due to technical issues. Please try again.
- TELUS_Support
Hi there, if you still require assistance, send us a private message and we will do our best to help.
