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New iPhone 16 PRO didn't come
Hi, Telus called me to offer a new deal - iPhone 16 or whatever PRO for 2 years contract and good deal for monthly payment - twice less than now - for my tel: 416-677-2307 After a week I got hte wrong phone (it was someone else phne ) I returned phone as per instructions from Chris - Tel 825-562-9933 After two more weeks my phone doesn't come My question for you is this: - was it real deal - did you hve it as a deal and stopped it suddenly Please call me to discuss it Cheers Radmilo 416-989-7233
Can't submit Business Support Request or reach someone in billing support
I have been struggling and unable to obtain business support from Telus! I get technical issues using the Business Support request form on either the MyTelus app or their web portal, I call the *611 or the toll free number , struggle to get past the virtual assistant only to reach a customer support queue after being hold and reach a support agent that cannot address billing issues. I try the management escalation form and either get no response or I get a response that tells me to submit a support request through the app/website or call *611 / Toll free number! And the circle keeps going round and round! I have honestly never had such a difficult time to obtain business support! Hopefully, someone at Telus will read this and direct me to the proper support resource!
Phone got stolen, trying to swap sim but email option doesn't work..
My phone got stolen and i'm trying to swap the sim to a different device, however i keep getting A verification code cannot be sent to the selected email address at this time. To receive a verification code right away, please choose the SMS option. in the sim options. The two options are email and text and obviously text doesn't work as the phone is stolen. How can i resolve this? I want to setup my new phone so i can wipe my old phone through icloud. Can someone please help urgently?
kid lost phone with prepaid 365, can't switch SIM
Hi, My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in my Telus even though many tells support pages say there is. 2 dropped calls when I called to speak with someone. Telus assist is useless. Why is this so difficult? I was going to switch my carrier to Telus and add fibre internet but that seems silly if you can't get what you pay for. Why is it impossible to get any help from Telus?
New client Bill
I love Telus they send me a bill . I am not even using there services yet . I am no way paying there bill never got SIM cards delivered have to call to cancel the service and to cancel a line I did not agree with you have to call and I was ordering a phone from them . Well no SIM card and I cannot order a phone and the Telus kiosk in Place Longueuil does nothing I asked . I am done with Telus . I am still a client of chatr at $28.74 a month so I am not using Telus right now . How dare them bill me . Lucky no debit or credit card they have of mine .Trouble Porting In from SpeakOut to TELUS Prepaid
I’m trying to port my number from SpeakOut to TELUS Prepaid and haven’t been able to get help either online or by phone. I’m wondering if anyone else has had the same issue or found a solution. Here’s what I’ve done so far: I purchased a TELUS prepaid plan, set up my account, and was assigned a temporary phone number. When I dial *611 on my TELUS SIM, I’m redirected to the virtual assistant. I asked about porting my number, and it told me to call 1-855-251-2601 or 1-855-278-2808, but both numbers are no longer in service. I then messaged TELUS support through this forum. They asked for my phone number and IMEI, but said they couldn’t help because I couldn’t provide an account number, which SpeakOut doesn’t assign account numbers. They gave me another number 1-877-868-3587 to try. When I call it, I enter my old number and my TELUS temporary number. The system says it’s retrieving my information, plays music for a few seconds, then cuts to an automated message saying there was no input from me. It then prompts me to re-enter the TELUS number and loops back to the virtual assistant again. At this point, I can’t seem to reach a real person, and I’m completely stuck. Has anyone successfully ported in from SpeakOut to TELUS prepaid? Is there another way to do this without an account number? If porting prepaid numbers isn’t supported, does anyone know if TELUS would at least provide a refund? Thanks.Difficulty Retrieving Past Invoices and Support Issues
This is about invoices, attempting to find the first five months of the year & being unable to. Why? In June due to spotty rural-mobility-internet Telus switched me to a new mobility internet mode, attached to the exterior of my home. The previous service ran through a small in-home box with a Sim card -- both services are/were with Telus Mobility. Fast forward to needing to submit invoices for the year and attempting to download them: they are available June -December but not January - May. Asking the support ChatBot for help was like asking my dog to empty the dishwasher. Totally useless. I called for support and after many (many) stretched out minutes of my life a human named Herbert told me he'd help me. He even asked how my day was going 🤪 AND YET. After me sharing the account number of the previous connection, I was told that it didn't exist. Also NO he couldn't pass me through to anyone at all to discuss this with because, as he patiently explained several times to my incredulous ears, my account didn't exist. So I couldn't be helped. Despite me having several years worth of emails reminding me of my many preauthorized payments! Eventually he put me on hold to reconfirm with his supervisor that indeed he was unable to help me. And that was the last of Telus's human help. Me, I waited on hold there for 20 more minutes. Truly a fool for expending my last shred of faith. The agent never returned to the call. If it wasn't for really needing the $500 of paid invoices, I wouldn't be typing this. Before I arrived here in the 'neighbourhood' (🤮) I searched the Telus website for 'human customer service' – they offered me GenAI Support Tool (🤮). And now, having read this far, you understand the title of this post: so many lols with the chaos of telus. And if any helpful soul out there in the 'hood has any recommendations about how to access the early-year invoices I'd be charmed for sure. Until then, I'll be over here scrolling telus's collection of cute animals. So calming.
