Featured Categories
Forum Widgets
Recent Discussions
Error on Mobility bill
I just renewed a contract I owed $106 in early cancellation fees. I owe $310 and bring it back and the new phone was $1,460 so I had to pay tax on that my phone bill is $101 for reference my total bill for my phone was $1016 this absolutely does not make sense and they are saying there's nothing wrong. I wish I could talk to someone local as taxes first of all they charged me $349 our tax rate is 11% hopefully someone can make sense of this for me in the near future. Once my two years is up I'll be canceling my services with Telus as when I renewed this past phone the rep lied to me funny thing is I record every conversation on my phone I called back the next day and they try telling me I couldn't cancel the contract. Once I said I had a recording and they investigated I got a cheap plan and an upgraded iPhone from a 256 to a 516 GB so that's good but now this billing issue and nobody takes accountability. But there is absolutely no way my bill should be $1016
I am not receiving any text messages
I am not receiving any text messages | WORST CUSTOMER SERVICE EVER! I ported my number and transferred my data from my iPhone to Google Pixel 10 Pro. I am not receiving any text messages, and my I cannot activate my Mobile Network in the watch. WORST CUSTOMER SERVICE! I have been on the line for 6 hours yesterday, nothing fixed. Agents were useless. Nothing helped. I needed this to receive message to authenticate logins for my work, and they did not understand the urgency for this. TRANSFERRING SERVICE TO TELUS WAS THE WORST DECISION I EVER MADE IN MY LIFE!!!!!Inquiry Regarding Recent Customer Service Experience
I had a problem with my new sim card. Many people tried to help me with a problem over several days without success but they were nice people and they did their best. On Dec 15, 2025, I tried again to get the problem solved. The person I started out with was very nice and he was working on the problem. He needed to switch to a conference call with other people to complete the process but he accidently transferred me to someone else. I had to start over with him and tried to explain I was suppose to be on conference call. He started talking to me in a rude and demeaning manner. He did finish what the others had started and he did fix the problem. I told him that I did appreciate that he fixed the problem but I also told him that the way he talked to me was very rude. He then said he did that because of the way I talked to him. This is not true at all. I would like someone to review the recorded conversation I had with the last person I talked to. It maybe helpful to review all of events that have happened from Dec 12 to Dec 15, 2025. I tried the Chat bot but it seemed to be not working. Thank You.
Is 8665884146 a legitimate Telus/Koodo customer care number?
I have just received a call from someone from 8665884146 claiming to be from Telus Buy back team and have offered too good of an offer, $30 (including auto pay and buy back Black Friday offer) for 60 GB of data and 1000 mins of International calling for 6 countries as I have recently switched to other network from Koodo because of poor data speeds. Can you please confirm if this is genuine offer or not.West Vancouver weak signal
I live exactly 10 minutes from downtown Vancouver (when the Lions Gate bridge has no traffic) but there is almost no Telus mobility signal. Thousands of people are affected by this problem in West Vancouver. 80% of the time when we receive a call it goes to messaging. 100% of the time that we can connect, the connection is partly garbled or intermittent with long periods of silence, and 50% of the time the connection drops after a while. Many of us have land lines just because cellphone service up here does not work as required by law. I was told this is because the closest cell tower to the upper British Properties (Chartwell/Eyremount) neighborhood in West Vancouver is in Ambleside by the ocean, about 3.5 km away. I received a text from Telus today that said <<TELUS Msg: Valued Customer, our network in West Vancouver just got better. ... This investment in a new cell tower will mean fewer dropped calls, faster loading times and a more reliable connection in West Vancouver.>> When I clicked on the link provided (telus.com/sl/mPNaz5O9pJ), it gives a list of "cities with improved coverages", BUT West Vancouver is not one of them! What is the problem? Why is a cell tower missing in the first place? Why is Telus installing cell towers but ignoring thousands of customers in our neighbourhood only 10 minutes away from downtown Vancouver? Why does the text message imply a new cell tower but the list does not include West Vancouver?5G and LTE Mobility Signal in Lavington BC
Restoration Lands is the owner and developer of the Okanagan Industrial Eco Park in Beautiful Lavington BC . Because of the location of the Tower that serves this area, the 445,000 Sq.' Building, and most of the 18 Industrial lots, their tenants and employees suffer from very weak, or NO signal. We have been trying to contact Telus for years to see about a Micro tower to boost signal in our area. Cellular service is not a luxury, it is necessary for commerce, safety, security and could be a serious matter if contacting emergency officials in the event of an incident. Restoration Lands Inc. has invested heavily and has just completed infrastructure in Partnership with Telus to install Fiber along Learmouth road and our industrial park. RLI's goal; is to see 1000 jobs on this site when it is fully built out. We know that all of the companies and employees, as well as all of the neighbors will benefit from improved services as the existing tower is blocked by a hill, which is the culprit from the poor network. Can someone at Telus contact me and take this on ? Michael Molnar, CEO, Restoration Lands Inc.Problem connecting with call back
I've had an ongoing issue with Telus callbacks. I'll arrange a callback re: a technical or billing problem. The chat service on a Telus website will promise a callback at a specific time, often the following day. Prior to the appointed time, a Telus Update will arrive by SMS saying an agent will call soon and asking me to make sure their Callback numbers aren't blocked on my phone. It also advises to answer with Hello and that there will be three attempts to connect. So far so good. But when my iPhone rings (from 1-866-558-2273), I hit a snag: the Interactive Voice Response requests me to press 1 to connect with an agent. But when I do so, the tone isn't acknowledged by the system. Pressing 1 over and over does nothing; the massage simply repeats that I have not responded and says there will be another callback. So frustrating! When I finally got through to an agent by using my landline this morning, she solved my original issue and said she would forward notes on the IVR glitch to the right technical department. In the past, however, I haven't heard back about the issue and doubt I will this time. Any suggestions?
