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Discovery+ activation via Stream+
I am having issues activating my new Discovery+ app on Apple TV.
I received the activate email from Telus. I clicked on activate and then directed to the Discovery+ webpage to log in. When I put in my credentials, I get directed to a payment page to activate Discovery+. I have been going back and forth with Tech support and while they have offered good suggestions, I am now into day 2 and still no resolution.
They told me that my Telus credentials should be automatically recognized and be able to stream. Is anyone else having this issue and any suggestions as to how I can get my account operating as I am still paying for this service?
I was on the phone with Tech support for a total of 4 days, they tried their best. It showed that it was active on their end but yet I still couldn't connect.
They suggest phoning discovery+ as it seemed to be a problem on their end but discovery+ wouldn't help at all and said it was a Telus problem.
In the end, and to alleviate the headache, I ended up cancelling my old Stream+ (heritage edition) and signed up for the new Stream+ and added discovery+ as a stand alone.
Not the ideal way to do it and not what I wanted to do.
6 Replies
I am having the same issue. I cannot link/connect my existing subscription through telus stream with the new discovery app.
I was on the phone with Tech support for a total of 4 days, they tried their best. It showed that it was active on their end but yet I still couldn't connect.
They suggest phoning discovery+ as it seemed to be a problem on their end but discovery+ wouldn't help at all and said it was a Telus problem.
In the end, and to alleviate the headache, I ended up cancelling my old Stream+ (heritage edition) and signed up for the new Stream+ and added discovery+ as a stand alone.
Not the ideal way to do it and not what I wanted to do.
TELUS_SupportOfficial Support Team
Understandably frustrating. The app turndown has definitely made things a bit complicated. Glad to hear you found a workaround. We very much appreciate your patience!
- TELUS_Support
The Warner Bros. 'Discovery' app was recently turned down, so the first thing to check would be if you received an email from us with a link to activate the new discovery+ app. For these situations, it'd require signing in as a new user unless you already have a CityTV or Rogers email, in which case you'd log in with those credentials.
TELUS Support, nobody can get this to work. I’m facing the exact same issue. How is this not resolved and why is TELUS shrugging their shoulders and saying oh well, call Rogers?
- TELUS_Support
Hey GrumpyBear5756 - we are not sure what you mean to call someone else, we can investigate issues.
We'll send you a private message to assist
