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Discovery+ activation via Stream+
I am having issues activating my new Discovery+ app on Apple TV. I received the activate email from Telus. I clicked on activate and then directed to the Discovery+ webpage to log in. When I put in...
I was on the phone with Tech support for a total of 4 days, they tried their best. It showed that it was active on their end but yet I still couldn't connect.
They suggest phoning discovery+ as it seemed to be a problem on their end but discovery+ wouldn't help at all and said it was a Telus problem.
In the end, and to alleviate the headache, I ended up cancelling my old Stream+ (heritage edition) and signed up for the new Stream+ and added discovery+ as a stand alone.
Not the ideal way to do it and not what I wanted to do.
I am having the same issue. I cannot link/connect my existing subscription through telus stream with the new discovery app.
I was on the phone with Tech support for a total of 4 days, they tried their best. It showed that it was active on their end but yet I still couldn't connect.
They suggest phoning discovery+ as it seemed to be a problem on their end but discovery+ wouldn't help at all and said it was a Telus problem.
In the end, and to alleviate the headache, I ended up cancelling my old Stream+ (heritage edition) and signed up for the new Stream+ and added discovery+ as a stand alone.
Not the ideal way to do it and not what I wanted to do.
TELUS_SupportOfficial Support Team
Understandably frustrating. The app turndown has definitely made things a bit complicated. Glad to hear you found a workaround. We very much appreciate your patience!
