Forum Discussion
Customer service rep constantly hangs up on me
I have had multiple cases where I called mobility customer service and during the middle of our call, they ask if they can put me on hold for a short period. However, I then seem to go back into the general queue, waiting for assistance and most often. I am never reconnected with customer support.
However, I then seem to go back into the general queue, waiting for assistance and most often. I am never reconnected with customer support.
This has happened on multiple occasions to me, and I am now wondering if it is intentional. Has anyone else experienced this sort of thing?
5 Replies
I just sent you a private message with information about how to contact me to reconnect the call, which the agent should’ve done when he disconnected. If your team is truly interested in making right, I expect you will call me today. I will update this thread to confirm if you did.
TELUS_SupportOfficial Support Team
Thanks for letting us know! We just replied to your PM so we can gather a few more quick details and get the right specialist to reach out to you.
I am disappointed but not surprised to report that, despite the above, no one actually called me to finish resolving this issue after the customer service rep hung up during our call.
- TELUS_Support
Hey lbru! Definitely not intentional, but yeah, that sounds like a total headache. Nobody wants to wait in line twice. I'll shoot you a PM right now so we can help you out directly!
