Forum Discussion
Activation email for stream+ Telus films error
I've been fully activated on everything stream plus offers since the day I signed on, yet I continue to receive an "Action required: Activate your TELUS Films & Series subscription" email every few days. More of a mild annoyance than anything, but still...
16 Replies
I keep getting the same email and the link just takes me to the telus tv app. there is nothing to activate, what gives?
I am also getting the reminder emails to active Telus films and series. Netflix, Disney plus and prime all activated properly. But when i click activate for Telus films and series on either phone or PC it just loads up Telus streaming TV and nothing happens.
TELUS_SupportOfficial Support Team
Hi there, there is currently a known issue with receiving multiple emails for Telus Films. Please disreagard the email. This can be access via your account automatically. You can access TELUS Films & Series via the TELUS TV+ app, available for download on iOS and Android mobile devices, Apple TV, Android TV or on your web browser at telustvplus.com. Please visit telus.com/telustvplusapp for more information.
Also getting the same email reminding me to activate the Telus Films and Series. How do you resolve this?
Hi there, I am also having the same issues as everyone here. I'm on Stream+ Premium and was able to activate Netflix/Disney/Amazon Prime but Telus Film and Series remain unactivated and received email to activate.
- TELUS_Support
vpkyeoh We'll send a private message to you to see if we can help with that. Please keep an eye out for it 🙂
Same issue. Still getting emails and in my Telus account it still thinks it needs to be activated but have had access for at least a few weeks now.
I am also having the same issue. Keep getting emails that state "you haven't activated TELUS Films & Series".. which is not true. Annoying!
- TELUS_Support
Hi there, just to confirm, are all other subscriptions working fine?
I'm having the same problem activating my account. Could I get someone to contact me. I've had the email since late Oct and its still a problem
- TELUS_Support
Hi dgee - we'll send you a private message to help. Please keep an eye in your inbox
Yes, the other 3 are great.
- TELUS_Support
OK, can you send us a private message? I'd like to get your account info so I can flag this.
