After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Was told a service tech would come to our home sometime today. Waited all day. At 4:30 still no service tech. I have waited all day. Spent a half hour on the internet trying to find a number to call to find out if the service tech was still coming an...
So I've been told multiple times to post on a Telus forum to try and get PureFibre in my neighborhood. I don't know if this is the right place to do it, but here it is. Right now my family is paying for 25 Mbps, but I tested the internet speed, and r...
How to make an internet outage report
Hi there, I’ve moved to Vietnam and I spoke to a customer service representative about changing my address to mail the refund cheque. She couldn’t get the system to properly register my Vietnamese address (they can be very complicated addresses). Is ...
Hi there, So my service was cancelled on 23rd of May, but upon calling Telus about changing my forwarding address, they said I owe $106, which is due 31st of May. But the customer service representative said I’ve already paid for service until June 9...
Hi please help me when you ready.
I'm moving across the country to a rental home that is PureFibre ready (so haven't actually been able to sniff around the house). The landlord mentioned that the cabling is "roughed in". I'll assume this means cabling is done and follows the coax pat...
Hello, my newly installed fibre system using the tells wifi hub works fine except in some game services, I think some ports or other components are being blocked. I contacted telus customer services, they said that the modem is so new they don't have...
My 2 year commitment is coming up soon and looked on my online account and Telus is offering a $250 Visa card with a new 2 year commitment. I was going to call loyalty but I might just go for it.
So I am currently on Telus Optik TV and Internet 50. On my TV services I only have the "You pick 6" package and the bill is $88.00 and internet 50 with 50mbps Download and 10mbps Upload with Unlimited and the bill is $100.00. I see other tv & interne...
