Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Terrible Service

Just had to cancel my service due to terrible customer service. Manager not calling back. Tech not calling back. Waited at home and no one calls or shows even though the manager promised. I gather my time is not important to Telus. I be will cancelli...

DonK by Just Moved In
  • 2 replies
  • 1 kudos

CBC radio connections on Stingray Service

For the last few months CBC radio reception has had a loud transformer hum or howl in the background. I can hear the voices clearly but this hum is quite aggravating. Occasionally it disappears, but then it's back. This is Edmonton radio 2, I notice ...

Ranger by Just Moved In
  • 0 replies
  • 0 kudos

Resolved! Modem to Router Connection

Hey everyone, I currently have this setup: Ethernet cable from Modem, in LAN 1, connected to my wireless Router WAN. However, I noticed that the modem also have WAN slot as well, so should I have it connected to that instead?Example: Modem WAN, conne...

Jamess by Friendly Neighbour
  • 13 replies
  • 0 kudos

Desperate need of help with Telus fibre

Hi thereI have been waiting for 2 months now for Telus fibre to be dropped in my house. It is a new area and my fellow neighbours have Telus fibre already. I was told by the third party company that does the drop that they needed “locates?” And then ...

Rahuls by Just Moved In
  • 3 replies
  • 0 kudos

Managing Internet Plan on MyTelus- Issues

When logging into MyTelus home account then clicking the "Manage Internet Plan" link, I am being taken to another Telus login page asking for an email address and password. However, my email address and password for MyTelus does not work for this log...

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JMO21 by Friendly Neighbour
  • 2 replies
  • 0 kudos

my internet is really slow.

hi there, So i recently changed my internet service provider to telus. And when I did it was great and fast. but recently within the last month my internet has been really slow, I pay for fiber 150 but when I do a speed test while wired and on WIFI I...

Resolved! PureFibre line and existing hard-wired security system

We live in New Westminster and have been told that we must change to PureFibre because the copper lines are going to be taken out. We already have fibre for our TV and Internet, it's just the phone that's on the old line. We have a monitored, hard-wi...

Ev by Friendly Neighbour
  • 4 replies
  • 0 kudos


When internet was down two weeks ago, did anyone else receive an ‘offer’ that they couldn’t use....and so the last chosice was for Telus to donate the point/money that we assign to them simply because we couldn’t use the other offers. I think the sho...

Srleb by Just Moved In
  • 1 replies
  • 0 kudos


What’s going on with Telus internet? It has been down for a couple of days now. This is the second time in two weeks!

Srleb by Just Moved In
  • 1 replies
  • 0 kudos
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