08-01-2020 02:35 PM
In the last month, my password has been reset (not by me) at least 4 times. I call in and reset it every time. I am unable to log into telus webmail and my thunderbird as well. I tried the mytelus password reset route and it still does not allow me to make a new password. . Today, I have already wasted over 2 hours waiting for someone to fix this. Why is this happening?
08-01-2020 03:07 PM - edited 08-01-2020 03:13 PM
Sounds like someone has hacked your account or thinks your account is theirs and is resetting the password. I had this happen when I was with Shaw, someone kept giving out my email address as theirs and I kept getting emails to some guy in Calgary. Phoned him about it and he just ignored me. Finally quit when I started cancelling all of his reservations that he made for vacation and business. Didn't reset my account password though.
08-01-2020 03:46 PM
Nothing suspicious has shown up in my email and telus said there was no suspicious activity on their end..