Forum Discussion
Solved
PVR Issues
All of a sudden I am getting a message saying "PVR not connected to the network".
I cannot see any past recordings, make a new recording etc.
Rest of the Optix TV box is working without any issues.
Any ideas how I can resolve this?
I have gone through all the steps such as rebooting modem, TV box etc a number of times. I have checked all the connections at the back of the box and elsewhere.
Thanks.
I replied to your DM. I asked for a callback which I received within 15 minutes. An agent was generous enough to spend quite a long time investigating the issue. After the triage the diagnosis was a hardware issue and a new TV box will be sent to us in the next 3-5 days. Our usage of PVR is low, only for AFL, so it wasn't a big issue. I appreciate you taking the time to reply here and in the DM.
5 Replies
- FuzzyLogic
Community Power User
It sounds like you've done most things. It's important that they are done in the right order. This may help:
How to restart your TELUS TV 4K PVR and Wirelss Digital Box | TELUS Support
Thanks for the response.
Been through that several times without any luck.
Been having other issues with Telus lately, its becoming quite exhausting. Guess I will have to phone them again.
TELUS_SupportOfficial Support Team
stevendrowe We want to save you the hassle of another phone call and get this sorted out properly. We'll send you a PM right away so we can look into your account and help you out.
