Internet & Home Phone
Discuss and/or ask questions about your TELUS Internet and Home Phone.
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Resolved! Hdcp 2.2 error!!!

Just bought Sony str-dn1080 receiver and hooked my 60” plasma tv and optik box thru receiver. When I power on cable box it comes up breifly on tv screen but then cuts out and gives hdcp 2.2 error and to check HDMI cable. This box works when I plug di...

RyanM by Neighbour
  • 8 replies
  • 0 kudos

Resolved! Service Interuption

Why are all my Home Services ( TV and Internet)down while my neighbour is not affected? Your Tech support reports being able to connect to my router and my 3 TV boxes but nothing works.

changing by Just Moved In
  • 1 replies
  • 1 kudos

Resolved! CyberTAN devices

Hi All, I have Telus Optik TV (4K x 4 boxes) and I have Telus Fibre using 4 Telus Boost WiFi antennas (which rocks by the way). I have been using the My WiFi app on my iPhone, and it all works great. I do have a question on two 'mystery devices' that...


Awesome speeds on telus 150 on xbox

So I did a speed test last nite on old xbox one and got 180mbps download and 170 on upload. Just inquiring will telus upgrade the choice of faster than the soft launch of internet gigabit like maybe internet 1500? I. Might be willing to upgrade then....

Gateway discriminates against gaming consoles?

In all my years of IT weirdness, this one really is screwing with my head.Have a Telus branded Actiontec T3200M Gateway with my entire network setup with wired ethernet wherever possible. (Only thing to use wifi in my house is cell phones / tablets)....

Nev by Organizer
  • 1 replies
  • 0 kudos

Online gaming with Smart Hub

Is the Smart hub good for online gaming in rural areas? I have an Xbox One with a ISP that has a latency of 600+ which really sucks. Thinking of switching to Telus but need more info...

C_Berland by Just Moved In
  • 3 replies
  • 0 kudos

Floating text in Optik TV Guide

How can I get rid of the floating text? It’s very distracting, and visual disturbances like that are a migraine trigger for me. Thanks in advance.

Judy5 by Just Moved In
  • 1 replies
  • 0 kudos

ONT Web Admin

Hi, I was given an Alcatel Lucent G-240G-A ONT and I was wondering how to access the web admin interface. What is the IP and default login for that? Also anybody know if I can replace it with my own ONT? Is there a compatible list? Thanks!

primexx by Friendly Neighbour
  • 0 replies
  • 1 kudos
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