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I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

Potential phone sca.

I received a call today from a Kelowna phone number (250-470-1185). They were trying to sell me on a phone plan for $55/mth, that included the price of an iPhone 16, and offered unlimited 5g data in cnd, usa,mx and 1000 international minutes. When I ...

Fibre speeds, Langford BC

I'm a resident of Langford, BC, and I'm interested in any updates regarding potential speed enhancements to TELUS's PureFibre internet service in our area. Specifically, are there plans to increase speeds to 5 Gbps or higher?Back in June of last year...

Does the Telus Digital Box work with ARC or eARC?

Just signed up with Telus and got the TV box a few days ago. I am noticing that when my Soundbar HDMI is connected to the TV's ARC/eARC port I get an Error msg often when I watch Telus live TV. Streaming without the Telus TV box, I have zero issues. ...

Optik not recording

Over the past week my wife tried recording a number of shows and they ended up not getting recorded.Today I had a live show (Can v USA final game) programmed to record. I checked it 2 hours and double checked it one hour before it was to start. We al...

Resolved! Optik audio sync

Optik TV audio gradually grows out of sync with the picture and have to reboot the box to correct it. Happens daily. Can we get an ETA on the fix for this issue? It’s been on the forum for years and this is getting ridiculous.

Resolved! Avoiding Unexpected Charges on Prepaid Plans

Hi everyone, I’m currently on a Telus prepaid plan (Talk and Text 100) and want to make sure I don’t get hit with any unexpected charges. Specifically:If my account balance is $0, will Telus prevent me from making or receiving calls to avoid overage ...

Recordings PVR

New PVR Box. Recording erased. Is there anyway of retrieving? Thank you.

Telus connect app stopped working

Telus connect app stopped working past 9 days .Error is " Oops we are experiencing technical difficulties".Anyone else has similar issues .Any solutions.