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Re: [Megathread]: TELUS Connect
Telus connect app stopped working past 9 days .
Error is " Oops we are experiencing technical difficulties".
Anyone else has similar issues .
Any solutions.
24 Replies
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Those of you who got private message from Telus, were the problem resolved? Mine is still having the issue as of today.
- There is nothing private message. I don’t get it. The app is still not working for three weeks already.
Considering to leave Telus.
Sent from my iPhone Still having the same issue .
I should have just stayed with Rogers Shaw
Haha nope. The private message was like... "Try restarting your modem" ....... ya, ok, thanks for nothing.
TELUS_SupportOfficial Support Team
Hi! We currently have some reports on this issue as well. Here are some troubleshooting steps you can try in the meantime.
Immediate fixes:
- Force stop the app
- Clear app cache and data
- Restart your device
- Uninstall and reinstall the app
Check your:
- Internet connection
- App version (ensure it's the latest)
- Device compatibility
NONE of this works. Please fix it. So angry about this.
- TELUS_Support
Hello. Sorry for the inconvenience you've had with the Connect app. Are you still unable to use the app since posting?
TELUS_Support wrote:Hi! We currently have some reports on this issue as well. Here are some troubleshooting steps you can try in the meantime.
Immediate fixes:
- Force stop the app
- Clear app cache and data
- Restart your device
- Uninstall and reinstall the app
Check your:
- Internet connection
- App version (ensure it's the latest)
- Device compatibility
I have tried all these and it didn't fix the issue. I'm on android and my app is latest I can find in App Store: 5.28.0.
Also to confirm it's not my phone's issue, I tested the iOS version of the app in my iPad, it gave me a different error message saying "some features unavailable", there is a re-sync features button, which didn't make any difference clicking on it.
I'm still unable to see my connected device and unable to create/manage wifi schedule on them.
I tried multiple devices , same issue .
Doesn't look like uninstall/reinstall will resolve the issue .
Something seems broken
It doesn’t wok as before. This app has been out of order for over a week. Still nothing has been done to fix it. Considering to leave Telus internet.
Sonyirump wrote:Telus connect app stopped working past 9 days .
Error is " Oops we are experiencing technical difficulties".
Anyone else has similar issues .
Any solutions.
I'm having the exact same error, new customer since Feb 1st, having NH20A and boost 6.
My boost 6 never showed up in Telus connect, I was able to see my devices and create device profile before.
Then all the sudden after a few days, this "Oops we are experiencing technical difficulties" error starts showing up and hasn't been fixed since then.
