Telus connect app stopped working

[Sonyirump]

Telus connect app stopped working past 9 days .

Error is " Oops we are experiencing technical difficulties".

Anyone else has similar issues .

Any solutions. 

[Sonyirump]

Tried multiple restarts on Arcadyan NH20A and the boost 6 wifi router 

[superman2025]

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@Sonyirump wrote:

Telus connect app stopped working past 9 days .

Error is " Oops we are experiencing technical difficulties".

Anyone else has similar issues .

Any solutions. 

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I'm having the exact same error, new customer since Feb 1st, having NH20A and boost 6. 

My boost 6 never showed up in Telus connect, I was able to see my devices and create device profile before.

Then all the sudden after a few days,  this "Oops we are experiencing technical difficulties" error starts showing up and hasn't been fixed since then.

[TELUS_Support]

Hi! We currently have some reports on this issue as well. Here are some troubleshooting steps you can try in the meantime.

Immediate fixes:

• Force stop the app
• Clear app cache and data
• Restart your device
• Uninstall and reinstall the app

Check your:

• Internet connection
• App version (ensure it's the latest)
• Device compatibility

[Ron888]

It doesn’t wok as before. This app has been out of order for over a week. Still nothing has been done to fix it. Considering to leave Telus internet.

[superman2025]

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@TELUS_Support wrote:

Hi! We currently have some reports on this issue as well. Here are some troubleshooting steps you can try in the meantime.

Immediate fixes:

• Force stop the app
• Clear app cache and data
• Restart your device
• Uninstall and reinstall the app

Check your:

• Internet connection
• App version (ensure it's the latest)
• Device compatibility

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I have tried all these and it didn't fix the issue. I'm on android and my app is latest I can find in App Store: 5.28.0.

Also to confirm it's not my phone's issue, I tested the iOS version of the app in my iPad, it gave me a different error message saying "some features unavailable", there is a re-sync features button, which didn't make any difference clicking on it.

I'm still unable to see my connected device and unable to create/manage wifi schedule on them.

[Ron888]

I tried all those Telus support said but nothing has changed in the App. This App doesn’t work but the developer has not done anything to fix it. Instead they keep talking about and keep repeating the general ideas which can’t solve the problems. 

[Sonyirump]

I tried multiple devices , same issue .

Doesn't look like uninstall/reinstall will resolve the issue .

Something seems broken

[Sonyirump]

I have the same issue , since last 9 days .

Everything was working perfectly until then .

Tried restarting multiple time both gateway and the wifi boost 6 , same issue .

Anybody any suggestions?