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[Megathread]: TELUS Connect
I have had issues with this app since I started using it ages ago. It's glitchy and almost completely useless.
It boasts such amazing features - schedules, device-blocking, content-blocking and...
Hi Everyone.
I merged all of these posts regarding the Connect App so I don't have to go to each one and make the same announcement over and over again.
We heard you about your issues with the Connect App. I spoke with the team and they confirmed that they pushed an update yesterday to our hardware that will fix the issue where you don't see your network, or your devices.
The issue is that the NAH or the Boosters did not activate a specific setting when your device was installed. That firmware update should fix this issue but there are ways to manually enable the setting.
Here's what you need to do if you have issues still:
- Factory reset the NAH. Keep in mind that any changes that you made to the NAH you will need to do again. Most people don't make changes so factory resetting will just knock off your internet for a few minutes.
- Once the NAH is factory reset, check the Connect app. If everything works, stop here.
- If you can see your NAH but not your boosters, perform a factory reset on the boosters. Keep in mind that if you have more than one you will need to do each one individually. Please start with the main one first so any others will mesh with the Wi-Fi network that the primary boost has.
- Delete your Connect App and re-download it. If you had the app open when the update went through it will not update and you'll see the same issues. You have to close it and re-open it.
If you still have issues please message us at TELUS_Support by clicking the profile and clicking on "send a message".
I will mark this comment as a solution so you all receive notice and so if anyone after you has this issue they can find this comment and try those steps
TELUS_Support
Official Support Team
Official Support TeamHi! We currently have some reports on this issue as well. Here are some troubleshooting steps you can try in the meantime.
Immediate fixes:
- Force stop the app
- Clear app cache and data
- Restart your device
- Uninstall and reinstall the app
Check your:
- Internet connection
- App version (ensure it's the latest)
- Device compatibility
TELUS_Support wrote:Hi! We currently have some reports on this issue as well. Here are some troubleshooting steps you can try in the meantime.
Immediate fixes:
- Force stop the app
- Clear app cache and data
- Restart your device
- Uninstall and reinstall the app
Check your:
- Internet connection
- App version (ensure it's the latest)
- Device compatibility
I have tried all these and it didn't fix the issue. I'm on android and my app is latest I can find in App Store: 5.28.0.
Also to confirm it's not my phone's issue, I tested the iOS version of the app in my iPad, it gave me a different error message saying "some features unavailable", there is a re-sync features button, which didn't make any difference clicking on it.
I'm still unable to see my connected device and unable to create/manage wifi schedule on them.
- TELUS_Support
I tried multiple devices , same issue .
Doesn't look like uninstall/reinstall will resolve the issue .
Something seems broken
I tried all those Telus support said but nothing has changed in the App. This App doesn’t work but the developer has not done anything to fix it. Instead they keep talking about and keep repeating the general ideas which can’t solve the problems.
