Home - TELUS Neighbourhood

Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! From Winners and Uber gift cards, to brand new electr...

Is this Legitimate or a Potential Scam?

Hi, I would like to verify the legitimacy of these phones and names. Since last December, we’ve been receiving frequent calls from a Telus sales rep, Omar Fath (T: +1(825) 467-8859 | M: +1(368) 993-3374), offering what seemed like a great deal. Initi...

3 weeks 16 calls (5 + hours) 3 managers all for 1

Yeah, so I’ve been dealing with TELUS for the past three weeks trying to get my fibre internet installed, and honestly, I’m exhausted. I’ve made 16 calls, spent over five hours on the phone, including being on hold, getting transferred, and waiting f...

Internet connection for Smart Home

What ports do I need to open on my firewall to allow a network connection between my smart home console and the Telus servers?

Resolved! Telus Telemarketing Harassment

I get rude telemarketing calls now near daily from Telus offering me a free phone if I upgrade. There’s probably other pitches but I no longer engage long enough to listen. I’ve said I’m not interested in upgrading at this time, the last time so forc...

Door to Door Rep SCAM

We live in Brampton and two door to door reps, Rissalat and Tayden, sold us on the internet, phone, and TV bundle a few weeks ago. They said the Stream+ Premium would be FREE with the bundle but no such service exists (it is $43 a month, minus $28 fo...

problem recording

when i record nascar racing or other racing event, i can be 1.5 hours into the race and i fast forward it will jump to the end of the recording, under the 50 min the fast forward works like normal. then the sign info comes up to restart or delete, pv...

Attempted Vehicle Theft

I am trying to get in touch with someone about security cameras in an alley of a Telus exchange building, as it is directly behind my house. I have the address, date, and time. I tried to call and got shuffled around and numbers that didn’t take me w...

Web Store Team - on hold for over 2 hours now

Is there anyone working today? I have been sitting on hold waiting for an agent for over 2 hours today. Between Thursday and Friday I was on the phone for 7:10 min with the agents without a resolution to the issue. What's happening with Telus?

Recording policy changes?

We just got a fibre optic upgrade and have had nothing but problems in terms of intermittent tv and internet. The techs we've dealt with over the phone and in person try to help, and the in-person tech installed a new type of cable box because they c...