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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

7,081 Posts

TV

Share your expertise or seek help to enhance everyone's TV experience.

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Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

452 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,151 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

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Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

3,473 Posts

Latest forum discussions

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Remote stuck on "4" and can't exit Stingray.

All the buttons on the remote control produced the number “4”! And the TV was stuck on Stingray. Sometimes I'd manage to switch to one of the other 2 working channels, but it'd come right back on Stingray.The main box in the living room (recorder) wa...

Question Regarding Fibre Installation in a Condo

Hello, I had a Telus technician come by my condo today to install fibre internet as I am receiving mail that it is now available for my building and area. They had even successfully installed it in neighboring units (or condo blocks). After running s...

JerryCAD by • Just Moved In
  • 38 Views
  • 1 replies
  • 0 kudos

Telus wants I pay for a product I never received

I have 4 complaints with Telus. Telus should have shipped a new cell phone in Nov. 2024. It never arrived at my home. I talked 4 times with different staff and Telus never called me back. I don't need this "new cell phone" but they continue to send m...

Smart Home plus app not working

Cannot login using smart home plus app on iphone 14 pro. Same login credentials work for My Telus and other Telus connected apps except Smart Home + app. Have been calling customer support for last 10 days but no one seems to have any clue and just k...

Adroit by • Just Moved In
  • 13 Views
  • 0 replies
  • 0 kudos

Delay in sports brodcasts

I was under the impression that Telus had solved the 30 to 40 second delay on sports broadcasting. Hockey games, basketball etc. So disappointed that I keep hearing the score and highlights from friends before I can see it.Anyone else having this iss...

PR101 by • Neighbour
  • 98 Views
  • 2 replies
  • 0 kudos

Telus Reward Points are Expiring End of January 2025?

I just found out from a friend of mine who still receives monthly paper bills that, according to the fine print at the bottom of his bill, Telus Reward points earned before December 31, 2023 are going to expire at the end of this month, January 2025!...

Dalyha by • Organizer
  • 8551 Views
  • 45 replies
  • 5 kudos

Optik ticks me off

Am I the only one who has no problems connecting to optik tv in their house using an iPhone or iPad but it’s hit and miss with the Telus supplied android boxes. The apple devices can be further from the Wifi router but work faithfully. Can’t go back ...

Wkmacd by • Neighbour
  • 41 Views
  • 1 replies
  • 0 kudos

Optik TV box shows no signal on samsung tv

It was working fine until Dec 31st 2024 (as we watched NYE programmes on that).Both boxes suddenly stopped working since last week. They both show "no signal" on 2 separate Samsung TVs (one is The Frame 2020, the other is a cheap smarttv), while they...

Cybornut by • Neighbour
  • 650 Views
  • 6 replies
  • 0 kudos

download attachment from multimedia message?

Hi - I have a Samsung J3 (2018). Whenever anyone sends me a text with a picture, I get notified that I have a text with the download arrow. When I press the download arrow I get the message "Failed to download attachment from multimedia message. Try ...

HPWhite by • Just Moved In
  • 12 Views
  • 0 replies
  • 0 kudos

No Way to Cancel Unwanted Services

I was paying 95/mo ($10 extra because I returned their Optik box) and I just got a bill for $175 out of the blue. All I wanted to begin with, was internet, nothing else, not even essentials. I've spent days on hold, trying to get to someone to talk t...

Remmy by • Neighbour
  • 24 Views
  • 0 replies
  • 0 kudos
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Latest from the Neighbourhood Blog

Streaming on TELUS - February 2025

Streaming on TELUS - February 2025 Hey everyone! Hope you're doing well and enjoying the new year! February is right around the corner, and another month means another new batch of great movies and sh...

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Holiday Movies - 2024 Edition

Holiday Movies - 2024 Edition If you’re like me, then you know how special it is to kick back with your loved ones after that big holiday dinner and dig into the perfect holiday movie. There's also no...

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Streaming on TELUS - December 2024

Streaming on TELUS - December 2024 Hey everyone! Hope you're doing well and getting ready for the holiday season! December is right around the corner, and the year's almost over! Another new month mea...

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111th Grey Cup

111th Grey Cup The big game is almost here! On November 17, the 111th Grey Cup will be held at BC Place in Vancouver where the Toronto Argonauts and Winnipeg Blue Bombers will square off to be crowned...

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