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Good evening, I was looking at RedFlagDeals and came across a post about a promotion. I called the number +1 866-558-4146 and was transferred to the sales department, then to the loyalty department. A representative mentioned pricing of $30 per month...

Canada Post equipment return delay, but Telus charged me 125$

I returned the equipment (a TV modem interface) within the specified timeframe via Canada Post, following the established procedure. Due to the ongoing Canada Post strike, Telus provided the following statement on their website: Well, Telus not only ...

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Collections With No Notice

I am lucky to have answered the phone and paid the collections account with General Credit Services before it was reported to the credit bureau. I received a phone call from General Credit Solutions in regards to an account that was closed 2 YEARS AG...

Identity Verification through reauthid.com not working

I'm trying to complete my Telus web store order and I need to go through the identity verification process where I upload a picture of my ID and a selfie. The online process isn't working for me, is there a way that I can go to a corporate store to c...

What should my 5G+ 350GB data speed be at min?

I am in Winnipeg, MB I am 3GB into my 350GB 5G+ data plan I don't have wifi and my speeds are showing up around 5.85Mbps(Download) & 13.8Mbps(upload) and hasn't gone higher then 25Mbps for each of those. What's going on I am in the 5G coverage area f...

MyTelus App

Anyone getting "your bill is overdue" notification on the mytelus app when in fact it is paid up in full.Very confusing as I generally pay my bill as soon as statement is available.

Help! Bill credits missing

I am desperately trying to get help from Telus, apparently I don't know my security pin. I have reset it twice through the Telus web app yet I end up in an endless loop with the automated help as it doesn't recognize the new pin. I am missing some cr...

Why limited to only four cameras

I have the full deck6 motion, 2 smoke alarms, 2 C02’s, two flood sensors, Skybell camera, three outdoor V723’ cameras, system works great got it operating as required however: can’t change names of door sensors on Smartpanel have done in the Applicat...

Telus Nokia ONT using a switch before the hub (NH20T)

Maybe this question was answered before. I am a new customer to Telus. My questions is1. can I hook a switch after the ONT eg. ONT-----SWITCH----HUB(NH20T) (cuz it's connected to 3 Telus wifi6 WAP) and the other switch port to another router (Cisco R...

Unsupported modem

Recently, I have just moved to a house from a condo. My internet plan is PureFibre with 1 Gigabit. Telus offers me a Booster wifi 6 which worked perfectly when I was living in the condo. Now, in the house my devices are often having problems with the...