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73.9K Members
639 Online
10.2K Posts

Categories

Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

7,134 Posts

TV

Share your expertise or seek help to enhance everyone's TV experience.

10,501 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

452 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

2,165 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

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Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

3,484 Posts

Latest forum discussions

Resolved! can't activate disney plus subscription

I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been re...

Cant cancel service

I'm trying to cancel my service but haven't been called back. This is the third day of trying. Sometimes Telus would rather keep me on hold for hours listening to the same horrible music or offer a call back but I don't get a call back. The online fu...

Roaming in Mexico

Hello. I have a Can-Us-Mex plan but I have not been able to connect to any network. Telcel and movistar both say (forbidden) behind them. No matter what I try it just won't connect. My data roaming is turned on, I have it set to automatically select ...

RockyL by Just Moved In
  • 8 Views
  • 2 replies
  • 0 kudos

No Way to Cancel Unwanted Services

I was paying 95/mo ($10 extra because I returned their Optik box) and I just got a bill for $175 out of the blue. All I wanted to begin with, was internet, nothing else, not even essentials. I've spent days on hold, trying to get to someone to talk t...

Remmy by Neighbour
  • 40 Views
  • 2 replies
  • 0 kudos

Telus Charging me for a service I don't have

Hi,I canceled all my Telus services Jan 17th. I have an email to prove it. Now Telus is billing me and still and wants me to pay for 1 and half months I never even had their service hooked up to my house. I have been a customer for over 30 years and ...

Missing Rewards

So I just noticed I lost a lot of reward points and coming here just made me realized that all my points are expired? I was saving up my points and now I just lost 80% of my rewards points. I'm so disappointed and upset about this. I will admit that ...

kira0086 by Neighbour
  • 220 Views
  • 3 replies
  • 0 kudos

Telus "Rewards"

The Telus Rewards Program is a complete joke! Last year, I was told by a representative that my points would never expire. Today, I found out that my points are less than a quarter of what they were. After searching my account and emails, I called Te...

Shredder by Just Moved In
  • 8 Views
  • 0 replies
  • 0 kudos

Scam Check

Hello,I received a phone call from 6798792098 and wanted to check if this was from Telus. I provided nothing and hanged up. Also worth nothing they called via whatsapp somehow. I ended up blocking the number, I don't plan on unblocking unless a telus...

Poro by Neighbour
  • 6 Views
  • 1 replies
  • 0 kudos

Optik audio sync

Optik TV audio gradually grows out of sync with the picture and have to reboot the box to correct it. Happens daily. Can we get an ETA on the fix for this issue? It’s been on the forum for years and this is getting ridiculous.

Nio by Neighbour
  • 667 Views
  • 10 replies
  • 0 kudos
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Latest from the Neighbourhood Blog

Super Bowl LIX

Super Bowl LIX Another wild NFL season is in the books! The old adage for the NFL is 'any given Sunday' and that rang true this year...there were crazy upsets, injuries and wild storylines, and more d...

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Streaming on TELUS - February 2025

Streaming on TELUS - February 2025 Hey everyone! Hope you're doing well and enjoying the new year! February is right around the corner, and another month means another new batch of great movies and sh...

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Holiday Movies - 2024 Edition

Holiday Movies - 2024 Edition If you’re like me, then you know how special it is to kick back with your loved ones after that big holiday dinner and dig into the perfect holiday movie. There's also no...

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Streaming on TELUS - December 2024

Streaming on TELUS - December 2024 Hey everyone! Hope you're doing well and getting ready for the holiday season! December is right around the corner, and the year's almost over! Another new month mea...

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