Welcome to the Neighbourhood

Share thoughts, ask questions, and get answers. All in one place.


cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
70K Members
522 Online
8,739 Posts

Categories

Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

5,232 Posts

Optik TV

Share your expertise or seek help to enhance everyone's Optik TV experience.

8,680 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

355 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,613 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

0 Posts

Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

2,626 Posts

Latest forum discussions

Optik TV Recording Ends Abruptly

I recorded the US Presidential debate and it ended in the middle of closing remarks. Is there no buffer? I can't find any settings to adjust. Is this an oversight or am I missing something?

Resolved! Setting the guide to your favorites only TelusTV-21T

I spent two hours with tech support and my options button only has All Channelsthen I found this forum and the below pinned on how it is supposed to workThen I spent another hour and half in a chat with tech support. A new box was sent out with the s...

Rocky3_1-1694724943099.png
Rocky3 by Rockstar
  • 7628 Views
  • 26 replies
  • 0 kudos

Unregistered Sim message

We are relatively new Telus customers with 2 phones added at the same time. Only about 6 weeks as customers and one of the phones is showing a message "Unregistered Sim". When I try to setup the SIM online, I get a message that the sim is already in ...

Andhe01 by Just Moved In
  • 16 Views
  • 0 replies
  • 0 kudos

SCAM BILLING AFTER RENEWING MY BUSINESS PLAN

I am being over billed after a Telus agent called me to renew my contact on some offer. When I renewed the contract, I had been sent a huge bill of 1800+ and when I am contacting to investigate for the last week, every one on customer service puts on...

Ejaz by Neighbour
  • 80 Views
  • 2 replies
  • 0 kudos

PrePaid Activate New Sim Card

There is a problem with the website and both myself and the store location is unable to activate a brand new sim card for a prepaid service. Why is it no one is aware of this, dont all telus people get incident reports of features or menu's being off...

EwwwBlah by Just Moved In
  • 19 Views
  • 0 replies
  • 0 kudos

Program Reminder Function - Optik TV+

Are there any plans to include upcoming program reminder option in Optik TV similar to what we had with Shaw? It is useful for disabled residents with accessibility deficienciesWould appreciate a reply.Thanks

pafudd by Neighbour
  • 1230 Views
  • 6 replies
  • 0 kudos

Telus misrepresented just about everything

I was enticed to leave my Service Provider and join Telus expecting a better experience. I ended up paying an additional $1800 for 5 new iPhones which are inferior to the ones I had. I’m paying an additional $100 per month for a much worse service. I...

Marz by Neighbour
  • 1463 Views
  • 0 replies
  • 0 kudos

Equipment retrun

I returned my internet equipment about a month ago, following the instructions. I tracked the item today, and it still shows as 'Out for Delivery.' I checked with Canada Post, and they said that for large companies like Telus, if they don’t scan the ...

whlee27 by Just Moved In
  • 30 Views
  • 0 replies
  • 0 kudos

Have not received tv box

It's been over 2 weeks, while I can see optik tv on my account i still have not received my tv box the rep convinced me to try out. No shipping confirmation or anything.

James211 by Just Moved In
  • 48 Views
  • 1 replies
  • 0 kudos
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.

Friendliest neighbours

Latest from the Neighbourhood Blog

NFL Kickoff 2024

NFL Kickoff 2024 It's the most wonderful time of the year! Alright, so not that one...I'm talking about the return of football! It's a great time and after another long offseason (aren't they all?) we...

2 Comments

Netflix on TELUS - September 2024

Netflix on TELUS - September 2024 Hey everyone! Hope you're doing well and getting ready for summer! September is right around the corner (the summer went by too fast!) and Netflix is kicking the new ...

0 Comments

OLN Channel Turndown

Hi Neighbours, Starting September 1, 2024, OLN will no longer be offered on Optik TV. The channel will be removed from your account and all theme packs. No action is required on your part. If you were...

1 Comments

Prime Video on TELUS - August 2024

Prime Video on TELUS - August 2024 August is almost here already, and summer is in full swing! As we can all agree, there's nothing better than kicking back and checking out that new movie your cowork...

0 Comments