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Hi, running a MAC with Sequoia 15.3.2 and a Canon Pixma Pinter Model G7020, recently purchased. Also have the Telus Router white cone shaped large one, which is also fairly new. I have fibre optic network and super high speeds upstairs and down. The ...

Cancelled 3weeks ago & still got charged

Cancelled Telus/ADT security on March 5 and still got charged a monthly fee on March 21st. Another phone call perhaps more than one just to solve such a trivial matter!

Resolved! What is the Default SIM PIN for Telus SIM card?

Hi. I wanted to enable a SIM PIN on my phone but failed in attempts to set it up by inserting the correct default PIN to begin with. Now I have only one attempt left. Can someone help me with what the default SIM PIN is to enable my own? Thanks.

Telus TV Plus (web browser) not working?

I have been trying to login using my desk top into the Telus TV Plus web browser. I can log in, and see the everything, including channels, but when I click on channel, the circle just spins. No video is occurring. I tried my work, home and friends l...

Resolved! Telus TV Autoplay

I am asking again. I’ve been asking for years and many other users have been on this forum with the same issue. I will ask again, as this issue drives me right out of my mind. Once you watch live streaming TV, or start watching a PVR’d show - if you ...

My account was canceled by a stranger

3 months ago a lady called to have her services activated, she gave the wrong address, my address. By doing so my services were terminated without my consent or to my knowledge, her boxes and cameras were sent to my address. My phone spent hours over...

Europe Easy Roam

Can I enable the Europe Easy Roam Pass weeks before I travel and it will only activate when I'm in Europe or do I have to wait to enable it just before our departure for Europe?

Doorbell Camera only records for 30 seconds?

Hey there! Last summer we had an Alarm.com ADC VDB750 Wired Video Doorbell Camera installed by Telus Security. The issue I am having is that it only records for 30 second increments and then won’t record again for 30 seconds. Is there a way to get it...

How to report frequent outages?

Hi So I've been through the poor chat robot and it's cycles endlessly today. My Internet keeps dropping and all I want to do is report the outage, and instead I'm recycling through the same options again and again and again until the bot just says cu...

Internet Security

Hello, I've been having many security problems with internet security as of late. My email and phone security got exposed even after they were both replaced with new ones. Not sure how that could have happened. So I think someone could have gotten th...