Home - TELUS Neighbourhood

Looking for info about our TELUS Rewards program? You've come to the right thread. You'll find your answers here, but if you don't...feel free to ask your own question for our community to answer! From Winners and Uber gift cards, to brand new electr...

Customer Service Broken Promises - Not being honoured what was offered

On November 29th/2024 (Yesterday) I was offered a 2 year contract plan (never expiring plan) and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the customer service, what turned into a promise was broken a...

Fake promotion or error

Received this loyalty offer 4 th time in last 3 months but don’t able to redeem eitther it is fake again or you guys have a issue at your backend pls resolve it see the photo attached

2nd TelusTV 21T tuner stopped working

It all worked this morning, shut off the news and at 5PM tried to turn it on. Only a white light at the base on steady, no blue flashing or steady blue to indicate it is working. No screen with Telus while booting. The ethernet plug into router is fl...

You need to be on your home Wifi and enter admin password to proceed

Hello, I'm having trouble connecting my Telus boosters onto my home network. My boosters are connected to the network by hardwire for the setup. On the mobile app, when I go to "Network", "Add" (booster), this message comes up, "You need to be on you...

Fully disappointed,

On December 2nd /2024 (Yesterday) I was offered a 2 year contract plan and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the customer service, what turned into a promise was broken and not being honoured,...

Help! App does not recognize I'm on home network and I cannot add boosters

My Telus Connect app does not recognize that I'm on my home network, nor does it recognize my 2 boosters. I try to add the boosters but it circles back to the same problem, saying I need to be connected to my home WiFi network (which I already am - v...

Ordered iPhone 16 for Black Friday and it still hasn’t shipped

I ordered the iPhone 16 on November 21st since there was a deal for Black Friday. It is now December 8th, so it has been 10 business days and I haven’t even gotten a shipping email yet. There’s been no update on the order since I placed it. I underst...

Cannot Link Telus Home Assistand to Alex or Google Home

Starting 2-3 days ago I was no longer able to arm and disarm my Telus Alarm system using voice commands through Alexa. I unlinked and then tried to relink my account but I always get this message after I have logged into my Telus account: "Unable to ...