Home - TELUS Neighbourhood

I ordered the Airpods 4 almost a month ago now and while it said it was going to be processed and shipped possibly on the 21 it has not, or so that's what the app and order status says, After making several phone calls first saying that they would "e...

Is call control no longer supported?

I have been using call control for quite some time I am wondering if like other Phone service has Telus given up supporting them? I can activated call control but when I click on my accepted list or blocked list I can no longer add a number. I have c...

Router default password for router

I can login to my gateway (.62) using the default password, but when I try to login to the router (.254) it doesn't work.I've tried resetting passwords, but no luck... any ideas? I need to configure my route's firewall. thanks in advance! (I use fibe...

Screenshot 2024-12-04 at 10.23.05 PM.png

Why Great Customer Reps Like Sofia Make a Difference?

Hello, I want to give a shoutout to customer rep Sofia, who really helped me out and was incredibly patient while sorting out my new promotions/ offers from Telus. She was polite, kind, and exceptionally understanding throughout. Sofia truly deserves...

Family plans after death of account holder

If I'm on my moms family plans which I pay and she passes away, what happens to the plan? Does it transfer over in my name?

Call Control accepted list will not display web page or app

In My Telus in the android app or in a web browser (Chrome, Edge, multiple devices), the Call Control accepted list (for a landline account) no longer displays (it did previously). The blocked list displays okay, as well as the call log. I tried the ...

After 2 hours with support...call disconnected, no call back.

Called regarding question on my last bill that was way too high and when finally got to the dept of escalation, they just hung up on me. Ok fine sh...t happens, called back, another dude (with lots construction of noises in the background) made up a ...

Shady scamming practice

Nov 29: order placed for 2 lines for Telus mobility, with sim card and phone. Was told plan fee starts when lines get ported overDec 2: received sim cards and ported 2 lines overDec 5: received first bill for service from Dec 2 to Jan 1, AND prorated...

Unable to change the voice mail language

Hi,I am a new customer from Quebec. I try to set up the greeting message for my voice mail. I realized that I couldn't do it because the default language is in French, for which I don't really understand and follow. The provided instruction in Telus'...

Plan offered and accepted; Sales won't honour it.

We had offers for plans and devices on all 6 lines (Telus bslusiness account) that were confirmed by phone and email, with us confirming via email to execute the deal officially. I even sent an email to ensure they received it, which they responded t...