Welcome to the Neighbourhood

Share thoughts, ask questions, and get answers. All in one place.

Showing results for 
Show  only  | Search instead for 
Did you mean: 
66.7K Members
662 Online
10.3K Posts



Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

6,966 Posts

Optik TV & Pik TV

The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.

8,559 Posts


Discuss or ask questions about TELUS Business solutions, equipment, and devices.

1,274 Posts


Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,568 Posts


A gathering place for like-minded people to meet, greet, and discuss.

0 Posts


Forum discussion about TELUS Mobility & Home Services plans and accounts.

4,754 Posts

Latest forum discussions

TELUS Rewards page not loading

When I try to access the rewards page from a browser this is all I get:URL: https://www.telus.com/my-rewards/dashboard/eban/[*****************]It works when accessing from the My TELUS app and I'm able to select a reward to redeem but then I get this...

xray_0-1705985236843.png Screenshot_20240122-210431_My_TELUS.png
xray by Hero
  • 103 replies
  • 1 kudos


Has anyone successfully 'programmed their remote with TV' with an Amazon FireTV? When I go to Settings>Remotes & Accessories>Program Remote w/TV>Search for TV Brand > I can't seem to locate either Amazon or FireTV; since the TV is essentially a ROKU ...

dadlife by Just Moved In
  • 2 replies
  • 0 kudos

Charge for recording

I recently switched from Shaw to Telus Optik TV. I've been unable to record. Customer service informs me that there is a $10/month charge for recording. Really???? This does not make any sense. And how come I was not informed of this when I made the ...

Rosario by Just Moved In
  • 4 replies
  • 0 kudos

Can't cancel my Optik

Suddenly I am being charged $200 for TV and I don't even want it. I tried to cancel but they make it impossible. I am soooooo pisssed off!! They sent me to support on the phone 4 times and every time I waited for 15 minutes and then they hung up!!@ I...

Bob6 by Just Moved In
  • 6 replies
  • 0 kudos


If anyone can help I need the contact info for a member of management for an ongoing issue. Both email and physical mailing address would be appreciated. Thanks everyone.

Understanding bill

To avoid suprise, everyone must ask read and learn their bill to avoid confusion. Your billing cycle is important to know. Always remember we are billed one month in advance. Everytime you made changes in between the billing cycle period, those chang...

Nomnom by Friendly Neighbour
  • 0 replies
  • 0 kudos

Fibre Availability

Telus online tool says my unit does not have fibre. I’ve called in and told it’s not available.This building was built last year and my neighbor right beside me has Telus fibre. I have found the fibre line in my media cabinet. How can I actually spea...

Jerald by Just Moved In
  • 3 replies
  • 0 kudos

Gamer Problems - IPs, Ports & Call of Duty

Hey folks!I recently switched from Rogers/Shaw to Telus to get Fibre, I have the 1.5Gig plan and a brand new installed setup for Fiber. I don't know what they are called but, the one smaller square and one large main square installed on the wall, plu...

Resolved! Telus Home Security is very disappointing

The Telus Home Security system is very disappointing. The system is constantly missing significant movement near the house (family members or couriers returning/leaving) and not recording this. In order to increase what is being recorded we had to ma...

New Fiber Install in apartment complete crap

Just had telus bring fiber into our apartment building. Unfortunately being we had stacked conduits here they did not run fiber from the electrical room into each unit, instead used the existing Cat5E cables each unit. All I have to say is.... It suc...

Blackburn1 by Friendly Neighbour
  • 4 replies
  • 0 kudos
Getting started

This is a safe space to share your feedback, ask for help and answer questions. Check out these helpful links to familiarize yourself with the community and some of its members.

Friendliest neighbours

Latest from the Neighbourhood Blog

Prime Video on TELUS - April 2024

Prime Video on TELUS - April 2024 April is almost here, and the weather is finally warming up! As we can all agree, there's nothing better than kicking back and checking out that new movie your cowork...


Netflix on TELUS - April 2024

Netflix on TELUS - April 2024 Hey everyone! Hope you're doing well and enjoying the springtime weather! April is right around the corner and Netflix is kicking the new month off with another batch of ...


Xbox Game Pass Ultimate - 6 Months on us!

Xbox Game Pass Ultimate - 6 Months on us! Here's how to redeem your first 6 months of Xbox Game Pass Ultimate ("XGPU") on us today! ¹ Once your TELUS PureFibre internet install is complete, simply fol...


Prime Video on TELUS - March 2024

Prime Video on TELUS - March 2024 March is almost here, and springtime is finally upon us. I'm always excited to see what great new shows and movies are dropping with each new month, and March is defi...