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I am writing as a long-term customer who is extremely upset about the recent loss of 203.19 points from my account with the introduction of your new rewards program.Frankly, I find it unreasonable that points I have earned over a long period of loyal...

No response

I put in a complaint using the online form about the unexplained increase in my bill. It said I should receive a response in 1-2 business days. It has been almost a week now. Will I ever hear back?

Intermittent Connectivity, Server Misconfigured

@TELUS_SupportI’ve been experiencing intermittent HTTP/HTTPS connectivity issues for about a month, primarily in the late evenings. Approximately 80-100% of TCP connections (ports 80 and 443) fail during these periods, rendering the internet nearly u...

Resolved! Telus Fiber With Ubiquity Dream Router

I recently purchased a Ubiquity Dream Router and am unable to connect the device to the fiber modem. When I do it notes no internet. I spoke to Telus and they were escalating it and then unfortunately our call was disconnected. I have a Tplink Deco M...

New Rewards Portal

So, I just got the email this morning about the new rewards portal and decided to check it out. I was looking at the points to redeem for gift cards and it seemed to not be as good of a conversion as I remembered. I popped onto the forums to see if a...

new android based boxes multiple problems

Hi: I am having all sorts of issues with the android based tv boxes.first:Our one box which is connected by ethernet, will on occasion go black for a bit then start again, there is no rhyme or reason as to when this will happen while watching a chann...

Europe 30 day Easy Roam Travel pass

I am planning to go to Europe in multiple countries (Spain, Greece, Turkey, Italy), for 3 weeks. If I buy a Europe 30 days Easy Roam pass, will it be good for all the counties, or do I need a new pass each time I change country?I don't want to come b...

Theme Packs

I had to upgrade from my 7 theme packs package to an 11 theme packs package jyst to get HGTV, Bravo, and the Food Network back. Not happy Anyhow, I cannot see the Food Network under TV On Demand / Lifestyle and I cannot see Bravo under TV On Demand /...

Prepaid plan issue

I bought the $100 prepaid plan with promo 2G monthly data and unlimited talk and text one year on 17 May , but today I check my account that there is only 30 days promotion. After then there is only limited talk and text. Can anybody help me?