Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
7,431 PostsLatest forum discussions
Damaged hard wood floor
had a tech in to replace overheating modem and tv boxes also was suppose to have another out to replace faulty security system but the first tec drops the modem on the hard wood put good gouge in it installs used tv box dropped that too And won’t dea...
Wireless Home Phone ZTE723CA signal issue
I got the ZTE box a month ago and when i make or recieve a call antenna led turn oranges. the user guide say the device connect to UTMS when led are oranges. I tought this was an LTE device. Voice call quality is very poor compared to a call made fro...
Absolutely no support
So Telus gave me a deal which included a new phone. Pretty sure it’s not a scam, but time will tell. The phone arrived Friday Mar 14 but it was the wrong one. A Telus rep called me to rectify the situation and sent a label to return the phone I had r...
Resolved! NH20A factory reset
HelloDoes anybody know whether it is safe to do NH20A factory reset? Will I need to contact Telus support afterwards or it will come back online by itself?Thanks
How To Report Graffiti
Got Graffiti? If anything is certain in life, it’s that outdoor surfaces will inevitably end up covered in graffiti. Our network access boxes are continual targets, and it is a constant struggle to keep them as clean as possible. Over the years the p...
DAMAGED hardwood floor by technician
had a tech in to replace overheating modem and tv boxes also was suppose to have another out to replace faulty security system but the first tec drops the modem on the hard wood put good gouge in it installs used tv box dropped that too And won’t dea...
Picture in Picture
I have the new digital box powered by Android. Picture in Picture is available when viewing the guide, but when I was playing around with the Bluetooth remote, I accidentally turned on Picture in Picture, without the guide (grid). How do I activate t...
Missed Appointments & Install issues
Yeah, so I’ve been dealing with TELUS for the past three weeks trying to get my fibre internet installed, and honestly, I’m exhausted. I’ve made 16 calls, spent over five hours on the phone, including being on hold, getting transferred, and waiting f...
Prepaid Mobile Plan
Hi,Is there a phone number I can call to speak with a rep? My prepaid account was topped up at the beginning of the month. The account states that it does not expire until April 29th. I have been unable to send or receive and messages since. Was not ...
Telus TV Plus (web browser) not working?
I have been trying to login using my desk top into the Telus TV Plus web browser. I can log in, and see the everything, including channels, but when I click on channel, the circle just spins. No video is occurring. I tried my work, home and friends l...
Latest from the Neighbourhood Blog
Optik TV Lifestyle Content Free Preview
TV lovers rejoice! We’re offering Optiv TV customers an exclusive free preview of premium lifestyle and entertainment channels until April 14. We’re treating you to some of the most popular channels: ...
Streaming on TELUS - March 2025
Streaming on TELUS - March 2025 Hey everyone! Hope you're doing well and enjoying the new year! March is right around the corner, and another month means another new batch of great movies and shows to...
Super Bowl LIX
Super Bowl LIX Another wild NFL season is in the books! The old adage for the NFL is 'any given Sunday' and that rang true this year...there were crazy upsets, injuries and wild storylines, and more d...
Streaming on TELUS - February 2025
Streaming on TELUS - February 2025 Hey everyone! Hope you're doing well and enjoying the new year! February is right around the corner, and another month means another new batch of great movies and sh...
