Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
7,728 PostsLatest forum discussions
Intermittent Connectivity, Server Misconfigured
@TELUS_SupportI’ve been experiencing intermittent HTTP/HTTPS connectivity issues for about a month, primarily in the late evenings. Approximately 80-100% of TCP connections (ports 80 and 443) fail during these periods, rendering the internet nearly u...
Resolved! internet fail suddenly and sporadically
hithis started happening march 19 2025, intermittently sites with ipv4 addresses get an icmp message back as type 3 and the packet is dropped. ive run wireshark and watched this. i have pcap of these occurrences. you can also see the issue with trace...
0ptik tv
Why can't I record programs off channel 557 muchmusic anymore? I've been doing it for over a decade and it just stopped this week, Says it's not allowed anymore.
TELUS Satellite choppy video
Over the past month or so all the sports channels and now the news channels on Telus satellite no longer plays the video smoothly. Its like there is a buffering issue or maybe the definition is now too high for the receiver to handle it smoothly? Its...
Crave On Demand-Error message
Why do I get an error message "Unable to play video. Please try again later" only for episode S4 E2 of Hacks? E1 and E3 do play.
is AX router needed for 1Gigabit PureFibre ?
Hi, I just upgraded from 150/150(300Mbps) to 1Gb PureFibre , my current Telus device is T3200M (from 2018). When I run speed tests directly from the Telus box , the max I can get is around 350-500 Mbps. Same from My personal devices are equipped with...
Disconnected Services
My Telus pre-paid account has been disconnected. On March 23 2025, i purchase Talk and Text 100, which came with additional unlimited nationwide minutes, MMS and SMS, and 2 GB data monthly for one year. I purchase this and had it set up at the Timmin...
TV service activation and account access problems
I am so angry and frustrated... It took 7 days for the Tv Box to work, then to see only a select few channels from the packages ... after 3 tech supports I come to find that I chose on outdated information. To add to the **bleep**ing frustration, the...
kid lost phone with prepaid 365, can't switch SIM
Hi,My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in my Telus even though many tells support pages say the...
Telus Rewards
It looks like we are in round two of Telus removing previously earned reward points. I got a new notification from Telus on April 22nd indicating the following: Hi BeeGee1, TELUS_Support (Official Support Team) posted a new reply in My Home Account o...
Latest from the Neighbourhood Blog
Optik TV Lifestyle Content Free Preview
TV lovers rejoice! We’re offering Optiv TV customers an exclusive free preview of premium lifestyle and entertainment channels until April 14. We’re treating you to some of the most popular channels: ...
Streaming on TELUS - March 2025
Streaming on TELUS - March 2025 Hey everyone! Hope you're doing well and enjoying the new year! March is right around the corner, and another month means another new batch of great movies and shows to...
Super Bowl LIX
Super Bowl LIX Another wild NFL season is in the books! The old adage for the NFL is 'any given Sunday' and that rang true this year...there were crazy upsets, injuries and wild storylines, and more d...
Streaming on TELUS - February 2025
Streaming on TELUS - February 2025 Hey everyone! Hope you're doing well and enjoying the new year! February is right around the corner, and another month means another new batch of great movies and sh...
