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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

7,030 Posts

Optik TV & Pik TV

The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.

8,495 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

1,281 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,589 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

0 Posts

Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

4,775 Posts

Latest forum discussions

Samsung Galaxy Z Fold 4 and Asurion

This is a long one so strap in.In August of 2022 I upgraded to the Z Fold 4 and I loved it, however in December of 2023 after a flight home from Halifax I folded open my phone to discover it wasn't laying flat anymore (Which it was laying flat on the...

BrittPap by Just Moved In
  • 5 Views
  • 0 replies
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15% increase - Telus breach of internet and TV contract

I signed a 2-year contract for internet and TV. A contract is a binding agreement between two parties - Party 1 is Telus, party 2 is the customer. The contract consists of a term (2 years) and a monthly fixed cost. The PURPOSE of entering into a cont...

Nover by Just Moved In
  • 206 Views
  • 5 replies
  • 0 kudos

How can I submit a complaint about Telus service?

Hi - I really need to get a hold of someone at Telus in a management position because I am at the end of my rope. After months and months I finally got Fiber installed at my home but even though I asked for the Gigabit speed package, I was left at th...

Brownale by Just Moved In
  • 2692 Views
  • 13 replies
  • 0 kudos

Tried of slow data connection

This service is so annoying, I’m ready to go back to Roger’s. I’ve called multiple times about how slow the connection is. Can make calls and send txt no problem. But then Google or Spotify won’t even load. Multiple speed tests 1-5mbps. Unbelievable ...

BigEasy by Neighbour
  • 445 Views
  • 12 replies
  • 0 kudos

Series recordings disappear

Hi!I have noticed on several occasions the constant disappearance of series that are scheduled for recording, when it records the show afterward it disappears in the scheduled for the following week and then you have to keep reprogramming every show ...

Dannyman by Neighbour
  • 143 Views
  • 4 replies
  • 0 kudos

TV in BC Long-term Care home

Have spoken with an agent and a supervisor trying to arrange TV service for my mother who just went in to long-term care. They keep telling me I need to order internet and Optik TV for her. This is crazy! A partially paralysed 85 year old does not re...

DGC1 by Neighbour
  • 201 Views
  • 6 replies
  • 0 kudos

Apple lightning to hdmi adapter

Playback error everytime I hook up my Apple lightning to hdmi, to watch Telus plus app, never used to happen. Can watch Netflix, prime and YouTube. Telus support says it’s Apple faults and Apple says it’s Telus. Anyone have the same problem?

Furcoat by Just Moved In
  • 46 Views
  • 1 replies
  • 0 kudos

Guide issues

Is there a way to either stop the info from changing or at least slow it down when I am in the guide mode. I select a show and try and read the info and within a few seconds it jumps to the next screen, what a pain.

Resolved! TP-Link Deco AX3000 WiFi 6 Mesh System

Thinking of replacing my existing T3200M router plus 3 Arcadyan extenders with a TP-Link Mesh system. My wifi network has been showing some flakiness of late and I'm thinking it's time to move on. I use Optik TV plus but without any Telus custom boxe...

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Latest from the Neighbourhood Blog

Prime Video on TELUS - April 2024

Prime Video on TELUS - April 2024 April is almost here, and the weather is finally warming up! As we can all agree, there's nothing better than kicking back and checking out that new movie your cowork...

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Netflix on TELUS - April 2024

Netflix on TELUS - April 2024 Hey everyone! Hope you're doing well and enjoying the springtime weather! April is right around the corner and Netflix is kicking the new month off with another batch of ...

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Xbox Game Pass Ultimate - 6 Months on us!

Xbox Game Pass Ultimate - 6 Months on us! Here's how to redeem your first 6 months of Xbox Game Pass Ultimate ("XGPU") on us today! ¹ Once your TELUS PureFibre internet install is complete, simply fol...

1 Comments

Prime Video on TELUS - March 2024

Prime Video on TELUS - March 2024 March is almost here, and springtime is finally upon us. I'm always excited to see what great new shows and movies are dropping with each new month, and March is defi...

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