Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
6,044 PostsLatest forum discussions
Complaint Regarding Ineffective Service and Security System Issues
I am writing to share my frustration with the service I received from TELUS regarding my home security system. The entire experience has been extremely disappointing, and I feel compelled to share my concerns.First, after encountering an issue with m...
Cannot Link Telus Home Assistand to Alex or Google Home
Starting 2-3 days ago I was no longer able to arm and disarm my Telus Alarm system using voice commands through Alexa. I unlinked and then tried to relink my account but I always get this message after I have logged into my Telus account: "Unable to ...
can't activate disney plus subscription
I've been having this issue for several weeks, when I try to go to the subscription page to manage my subscription I get the error 'Sorry, your subscriptions list is not available at this time. Please try again or check back later' but I have been re...
Port forwarding Arcadyan boost 2.1
Hi, I need to open port 3000 on my access hub but can only access the wifi hub which has no access to fire wall advanced settings or port forwarding. So I looked everywhere for a password to access the access hub but I have none. Only the admin passw...
Can't use second computer
When I plug both of my PC's into the modem/router. I am given the same EXTERNAL PUBLIC IP ADDRESS for both computers. This has made it completely impossible for the second computer to connect to certain games, or even websites completely. And is caus...
Bad data speeds since May 2024...was better before...
Since May of this year my samsung galaxy s24 ultra download and upload speeds are so bad.. Before may I was getting around 400-500mbps down... Not anymore... It's been always I mean always at 120-160mbps down.. Upload not good too... Surrey, BC area ...
ERR_AGL_ACN_3545 - Login Failed
I have reset my password, I can login to myTelus with no issues, cannot login to my phone Telus TV+, or my account with the new Telus box that we installed (the little 4x4box). Don't want to stay on hold for 2 hours for them to say I have to do this ...
ALEXA linkage unsuccessfully after all known troubleshooting
I myself had my system stop working. I have a lot of hands on experience with ADC / TELUS SmartHome Security troubleshooting. After 2 days of all known troubleshooting steps my system will still not link via Alexa app. Currently my Christmas tree, my...
Resolved! Connect App - Not connected to Home Network
The Connect App no longer works. It says, "You need to be on your home Wi-Fi and enter your admin password to proceed. Please ensure you're connected to your Wi-Fi and reopen the app to try again" Well...... I have rebooted my ONTFactory Rest my Wifi...
No volume on show I'm watching on Hayu
Why is there no volume on only one show I'm watching on Hayu? I was watching an episode, put it on pause. Came back and hit play, no sound. I went back and tried starting the episode again. No luck. Tried putting on a different show, it had volume. T...
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