Home - TELUS Neighbourhood

Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

20,361 Posts

Optik TV & Pik TV

The best way to ask or contribute to questions about TELUS Optik TV and/or Pik TV.

10,413 Posts

Internet & Home Phone

Discuss and/or ask questions about your TELUS Internet and Home Phone.

15,339 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

1,124 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,009 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

171 Posts

Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

3,858 Posts

Resolved! Home security insurance certificate

Why is it so hard to get a home security insurance certificate. I go online review the help. Go to the get certificate setting in home security. It tells me to call a number and post's hours. The hours are incorrect and there is no ability to talk to...

Telus connection to new home

Hi we are building a new home and wonder how connect to Telus internet service - my neighbor is using Telus so there should service box nearby. Which number should we call re this matter?

Old Optik TV vs New - Which is better?

So my grandpa is currently with Shaw and is paying a very ridiculous price for TV + internet with them, so I am shopping for some better plans for them. So far Telus has a better price plus he already has home phone and mobility with them, so I was t...

Unlimited one number

Hi, I just added this feature to my plan, but for some reason, all I got was a blank page where I was supposed to link a number and now I have no idea where to find and edit this feature in My Telus.I have used this feature in the past. Any help woul...

Disappearing series recordings - Digital Box

Hi @Optik-Kate So I have noticed some previously set series recordings are disappearing from my 'Recording Schedule'.I had several 'series recordings' set which were recording previously aired programs on several different channels. They were working...

contact info for pure fibre remediation problems

Hi everyone,I am looking for an email address to send my photos and complaint about the poor remediation done on my property after the pure fibre team pulled lines into our neighbourhood. Does anyone have an email or specific contact info for dealing...

Resolved! port forwarding on Telus Network Access Hub

Hi, I used to have a Telus Wi-Fi Hub where I had my firewall configured with port forwarding. Where is the port forwarding config on a Telus Network Access Hub (aka the white square box, aka the Technicolor FXA5000)? I can log into the hub at 192.168...

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Changing end time for recordings.

Just joined Telus, I have Optik TelusTV+. I'm trying to change the end time for recordings. Doesn't matter whether it is a single program recording or series, the are no options for doing this? If I select the single program (in recordings) and press...

Pricing Discrepancies

I am learning quickly that this company refuses to honour their own advertisements. Instead I am being forced to prove it - something the end customer should never have to do. To see something I agreed to be so astronomically lower priced within mere...

Latest Telus TV+ for Apple TV update is terrible

After the latest update (may 31 2023) I no longer have my channels on the home screen. I have to go to Live TV and scroll through everything. What is with this app anyway? Audio goes out of sync, channels dissappear and don't reappear until you reboo...