Home - TELUS Neighbourhood

I subscribed to disney+ but it is the premium account and i don't need the premium account, but instead the next tier down. Online says to go on the mytelus app and go to the "subscriptions" tab, but for the life of me, I cannot find the subscription...

Missing Ultimate accessory package with Google pixel 9 pro

I purchased google 9 pro through Telus.com - the offer states that I should have received an ultimate accessory package (case, screen protector and charger) with online activation. All i got was my phone.

Further update on my ADT problem

I wanted to update my emergency cal list and payment methods for ADT. ( I am a custom home security customer which means i own all my equipment originally with Prices Alarms. Suddently i could not access my security information at all and THERE IS NO...

Goldrush - season 15. 2024 - zero episodes

@telus, any form of resolution to try? Is this clerical error or due to subscription/ canada access issues ?

Theme pack 4 + 1 premium price

When did the 4 theme pack + 1 premium change there pricing. I don’t have time or the patience to be logging into Telus every day like it’s a email. currently it’s $38 and I’m paying double that. Like to know when it happened and looking for some cred...

Price Match From Black Friday

Has anyone heard back from price match requests from Black Friday? EPP deals were available early so I bought in with the reassurance I could price match if something better came up -- it did, for Black Friday, so I submitted a price match request on...

Customer Service Broken Promises - Not being honoured what was offered

On November 29th/2024 (Yesterday) I was offered a 2 year contract plan (never expiring plan) and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the customer service, what turned into a promise was broken a...

Stream+ Activation Error

Trying to activate stream+ when i press on the link for Amazon Prime, Disney+, and Netflix it just states "Sorry, your subscriptions list is not available at this time. Please try again or check back later." Its been almost 24 hours. Ever since putti...

request a call from manager

Hi, I will be moving to a unit soon and called Telus service and care team for a TV and internet bundle. Been talking to 5 different agents including some from loyalty and have negotiated a price. I have spent more than 12 hours talking in total. Due...