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8,746 Posts

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Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

5,247 Posts

Optik TV

Share your expertise or seek help to enhance everyone's Optik TV experience.

8,686 Posts

Business

Discuss or ask questions about TELUS Business solutions, equipment, and devices.

355 Posts

Security

Discuss or ask questions about TELUS Security devices, equipment, and solutions.

1,621 Posts

Groups

A gathering place for like-minded people to meet, greet, and discuss.

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Account

Forum discussion about TELUS Mobility & Home Services plans and accounts.

2,629 Posts

Latest forum discussions

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New telus android Box HDR issue

I just received these boxes, but there seems to be an issue with the HDR always being on, even if the program is not in HDR. is there a way for the box to automatically detect the source so that this doesnt happen?

Jordan83 by • Friendly Neighbour
  • 1340 Views
  • 12 replies
  • 0 kudos

Optik TV Recording Ends Abruptly

I recorded the US Presidential debate and it ended in the middle of closing remarks. Is there no buffer? I can't find any settings to adjust. Is this an oversight or am I missing something?

Router Delivery

Hello there, I concluded the contract on 30th Aug. I was supposed to wait for the router to arrive. It was supposed to arrive on 4th Sep. Then I tried calling Telus and the automated system wanted me to enter a pin. So I tried registering and it said...

Neu by • Just Moved In
  • 41 Views
  • 3 replies
  • 0 kudos

Streaming throttling

Hi, why is there such throttling of streaming from my mobile device? I’m on a 5G+ plan (with a 15 Pro Max phone), but I can barely watch Twitch or YouTube at 720p. Speedtest always shows 200+ Mbps and otherwise the internet is really fast, but what i...

kusius by • Friendly Neighbour
  • 3072 Views
  • 30 replies
  • 0 kudos

Horrible service

I am tired of Telus and their billing service. They keep adding extra stuff to. Won’t even give me a notice from getting shut off. I am not resigning a contract with them!

ADT Customer - Need to order sensor replacement

Originally an ADT customer Today my smoke alarm started chirping and now won't stop going off as a tamper alarm. Sending dogs into a panic and also in the perspective that the only way to stop it is to remove the battery. Called into technical suppor...

Telus doorbell camera - creating Chime noise

We just locked into a contract with Telus home security and installed a doorbell camera it was hardwired in; however we don’t have a doorbell chime since the prior doorbell was connected to the phone system does anyone know if we can use Amazon Alexa...

Resolved! Is there a way to get support from a human without calling?

Also, boy do I have some complaints about the system. I came over from Vivint last year (because Telus acquired them.. yay.) and this system is a total down grade from what I had with Vivint. Just to list a few reasons why:1. Only recently they got s...

ETx13 by • Neighbour
  • 724 Views
  • 2 replies
  • 0 kudos

Why is Telus Equipment Not as Good as VIVANT

Telus has taken over VIVANT’s Canadian customers. Telus has not been upfront about Telus’s System not being compatible with Vivant, Brinks and ADT systems. My system was tested last week when vandals came onto my property and smashed my vehicles back...

OMD by • Friendly Neighbour
  • 209 Views
  • 2 replies
  • 0 kudos

Telus taking over Vivint Canada

Hi I am a customer of Vivint Canada and have contacted Telus regarding my alarm system, and the switch over. My contract is up in July and I wanna make sure that I cancel it ahead of time so I’m not charged any fees or anything for the period beyond ...

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Latest from the Neighbourhood Blog

NFL Kickoff 2024

NFL Kickoff 2024 It's the most wonderful time of the year! Alright, so not that one...I'm talking about the return of football! It's a great time and after another long offseason (aren't they all?) we...

2 Comments

Netflix on TELUS - September 2024

Netflix on TELUS - September 2024 Hey everyone! Hope you're doing well and getting ready for summer! September is right around the corner (the summer went by too fast!) and Netflix is kicking the new ...

0 Comments

OLN Channel Turndown

Hi Neighbours, Starting September 1, 2024, OLN will no longer be offered on Optik TV. The channel will be removed from your account and all theme packs. No action is required on your part. If you were...

1 Comments

Prime Video on TELUS - August 2024

Prime Video on TELUS - August 2024 August is almost here already, and summer is in full swing! As we can all agree, there's nothing better than kicking back and checking out that new movie your cowork...

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