Mobility
Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.
6,003 PostsLatest forum discussions
Telus TV+ App on Apple TV - UX design problems
Been using Telus TV+ on my Apple TV for about 7 months now and I have been struggling with some simple things that I really hope will be addressed. The first issue I have is using the live guide, if I scroll down a certain time like 9:30PM my timelin...
Problem linking new service - "The account has been cancelled"
I ordered new services with Telus several weeks ago and received an email confirming my home service order with the account number, services summary and account details. The email instructs to "Review and verify your services in My Telus today", but ...
Customer Service Broken Promises - Not being honoured what was offered
On November 29th/2024 (Yesterday) I was offered a 2 year contract plan (never expiring plan) and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the customer service, what turned into a promise was broken a...
Different channels in one bedroom
Hello, We have 4 Optik TV boxes in our home and for some reason one bedroom gets a bunch of channels that the other rooms don’t get. In the living room where the main TV is we checked “all channels” to see if that would make a difference but it didn’...
Intermittent Stingray channel issue (can't get back to normal channels)
So we've been noticing an intermittent issue with the free Stingray channels and going back to other channels that we're subscribed to. For example: Listening to music on channel 7856 ... then when we want to go back to a sports channel (or any other...
myTELUS App displaying incorrect billing info
I opened the mytelus app to pay my internet bill, and the app is showing last month's billing info, not the current bill I have to pay, and the info is cut off. I tried all the suggested fixes. when I click "pay bill" the bill is $0.00. I need to pay...
Not able to manage channels? Is this an open issue or deliberate?
I am not able to access the feature in Telus/Optik TV/Manage to change some of the channels that I access.Not sure if this is just a temporary outage (although it has been that way for more than 24 hours) or a deliberate effort for Telus to have me d...
New EPP line activation waiting time
Hi! On November 28 around 19:30 (MT) I ordered two BYOD plans through EPP portal, both with $60 Unlimited CAN-US 100 5G+ plan (along with $5 PAP discount and 24 months $15 bill credit, so $45 each line for two years). Both lines are opted for eSIM. I...
Telus Connect Application Issue
Struggling with the Telus Connect application as it is showing can't connect to your modem/WIFI offline, but there is no issue with the internet. I tried to re-install the application, upgrade my phone OS & try to install it on my tablet, but there i...
Canceled channels
Telus is losing basically all the channels I watch (MTV, hgtv, cooking, bravo). This feels like a breach of contract since I agreed to these specific channels in packages. What are my options for leaving Telus? I have a contract and have a long time ...
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