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My Credits is off my bill for 2 months. Ending up I've paid 52.20$ each month for the past 2 months. I've called the customer service 866-558-2273 which always direct me to create a Support Reqest, saying a billing expert will help me. But each time ...

Telus messed up and now it's my problem?

I switched over to Telus to take advantage of the EPP black Friday deal ($45/month, $0 pixel bundle). During my credit evaluation it came back apparently so bad that I either had to have my account monitored for 6 months or pay a down deposit on the ...

Amazon Prime Activation

Wondering if anyone else has seen this error while attempting to activate Amazon Prime though Stream+. You already have an active Prime membership on this account.Existing Prime members are ineligible for this offer. I have an existing Prime account ...

Adding more compatible devices to TELUS Home Security

When is TELUS going to add Smart Garage® ControlMYQ-G0401-ESMC Older versions are available.This version is available to Alarm.com customers why is it not available for TELUS Home Security customer (essentially the same system). The compatibility lis...

Resolved! Panel doing a beeping countdown when Arming Stay

Just now when I went to arm my system for the night, using Arm Stay, the panel started doing a 60 second count down. Usually it only does that countdown when Arm Away. I haven't changed anything about my system. Is anybody else seeing that issue? Tha...

My Telus Experience

I recently signed up with Telus for security and mobility services, and I have to say that my experience so far has been terrible. Security services:I was a Vivint customer. Telus told me there were no technicians in my area to repair an issue so I h...

New Phone/Mobility Plan

I recently switched to Telus for a mobility plan. I signed up over the phone and they shipped my phone November 25th. I received the phone December 3rd. The phone is not activated yet. I noticed they charged me for services starting November 25th. Is...

Vivint Security System

I am having issues with my Vivint security system, one of my cameras will not work properly. The same issue I had a while back, and Vivint sent a technician who fixed the issue with no problem. When I contacted Telus regarding the issue, they did the...

Europe 30 Day pass not working

I just purchased the pass and now I have zero cell service. I've tried every suggestion on the Telus website but nothing has worked. I feel like I've wasted my money.

Phone Blacklisted

Telus has blacklisted my phone. Purchased my device from a seller who originally activated the device at Telus. after a few weeks my phone was blacklisted. I’ve tried to contact the Telus team but haven’t been able to get in touch. Have all proof and...