Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
It took over a month and 14 customer reps + a technician to migrate to Fibre (in the process, they managed to disconnect my home phone for 3 weeks, too). I was ready to quit then, but I decided to give a chance after one customer rep seemed to have r...
I used a T3200M (bridged) modem with 3 Boost wifi units (expansion pack) for a number of years. One of the Boost units was hardwired to the T3200M. Fibre was installed and the Telus Plan was 75/75. Have just started a PureFibre 1GB plan. Telus said t...
Hi, I've been getting calls from "Fibre Support" for the past week or so, no voicemails sent, and finally picked up to ask what they wanted, they claim that I could get fibre for 65$ a month, and I got an email "confirming" what was discussed from te...
We moved house end of July and brought our old modem along (as per Telus). Had some issues getting it up & running, but we did in the end. We started noticing that the internet would drop and lag. On 27th November, I call Tech Support and spend an ho...
The Pitt TV Show on Crave is mislabeled as an old show from 2003 called The Pitts. The label, name and episode descriptions are incorrect for this newly released Max produced show. It is wrong under On Demand also. Should be The Pitt. Thank you for c...
Viewing the same program (Grand Slam of Curling) on the 4 Sportsnet channels (SNP, SNW, SNO and SNE) it's being broadcast on, the recording on SNW has very bad jitter/judder on all of the programs - it's especially bad on camera pans. And of course I...
Any word on why the Telus app doesn’t work anymore? I posted this before but can’t repond to nighthawk because I can’t verify my email thru the Telus app.
What happened to this channel. Is there a way i can get it back on my Optik TV?
I live in a condo and have had pure fibre installed all the way up to my unit door. They've even drilled a hole through the top, over my front door from the hallway into my unit in preparation for the final install inside my unit. A few units have ha...
Mac user. Telus Internet installed about 6 months ago. Apple TV's on all three televisions. Airplay, to push the signal from the laptop to the TV used to work great. All on same network. Now, Screen Mirroring to the television doesn't work on any lap...
