Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
We currently have full Telus fibre service including T3200m modem/router and WEB6000Q ('wifi plus' extender) to another part of our long rancher. Works well, especially with Smartsteering feature. But we are unable to receive wifi in the more remote ...
Hello, I currently have SHAW internet service at my location. I'd like to know if I could add Telus internet at same location as well. Thanks
My mom was having an issue where she noticed a show wasn't recording. Last time she saw it happen, she restarted the box, recorded the episode at a later time, and it was fine. When she restarted it today, every recording she had was deleted. We wait...
My digital box is making a intermittent clicking/popping noise
My contract with Telus home services is up in a month. I tried to call the loyalty department to sign up for another 2 year contract but they are unable to upgrade my TV equipement to the new Telus TV system with cloud recordings. According to the ag...
I will replacing my Optik hardware when it arrives next week. Do I lose my existing PVR recordings when I do that?
My Pik TV app on Google Chromecast won't work. Either it doesn't have any sounds or it gives me an error that I need to disconnect my Bluetooth speaker! and again won't work. Any idea?!
What happened to The News Forum on channel 842 in Calgary?
Hello, I can't sign into Telus TV+ on my mobile app, PC browser or Optik TV box. It's not hardware related because I get the same error on all of these devices. I know I am using the correct username and password, because if I type the wrong password...
My optik tv/pvr keeps failing to record or will stop recording partway through a show. I get a message 'recording not available. Make sure the digital box and the pvr are connected to the network.' i have rebooted everything several times and it cont...
