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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 142948 Views
  • 320 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 60224 Views
  • 43 replies
  • 7 kudos

A very frustrated customer

I have been a Telus subscriber since April. I am using the new Optik TV box and identified the following issues in July that are still not resolved: One issue I have is watching a live sports event and not being able to rewind in a conventional way t...

Cloud PVR and TV Guide

I’ve noticed that the TV guide is longer showing or updating programming for most of the channels on Wednesday October 11th from 5pm and onwards. I’ve rebooted my Telus box and that didn’t solve the problem.

Barrick by Neighbour
  • 4389 Views
  • 5 replies
  • 0 kudos

Bridge mode? Pull Wifi network down to one RJ45 cable?

I have a spare Actiontec Telus WiFi Modem - T3200M which you all know well (if you're able to help). GOAL:I need to use it to connect to an authenticated wifi network and pull down internet to 1 RJ45 network connection, to plug in an internet phone (...

ibullen by Neighbour
  • 3646 Views
  • 3 replies
  • 0 kudos

Resolved! Arcadyan not as good as T3200M

I just signed up for 2 more years of Loyalty discounts and the Telus rep said she was sending me a new WiFi 6 modem and new PVR for my family room and secondary box for my bedroom. What I received is the Arcadyan modem, which after much trial and err...

Norm3 by Friendly Neighbour
  • 5863 Views
  • 2 replies
  • 0 kudos

Remove Resume Watching Episodes

Is there any way to remove a show from the Resume section? I made the mistake of watching an episode of The Big Bang Theory, and now it is forever in my Resume list. It does not clear even when I watch the most recent episode either.

JS7 by Neighbour
  • 6980 Views
  • 8 replies
  • 0 kudos

Telus Pure Fibre - info mailed to my personal home address

Hello,I went and got the mail yesterday and in the mail box was card from telus about signing up for Telus Pure Fibre internet. I thought oh how awesome i can finally get fibre to my home. Well i called the phone number in the card to only wait on ho...

Bman2187 by Neighbour
  • 2380 Views
  • 3 replies
  • 0 kudos

Sony Bravia TV remote - TELUS controls don't work??

I just got a nice 2023 Sony Bravia XR-55A80L, and duly followed its instructions to setup my Telus box (technicolor IPV5050), that also worked fine with my previous Sony Bravia.My new Sony remote works fine for everything, EXCEPT for "TELUS controls"...

ron9 by Neighbour
  • 4652 Views
  • 5 replies
  • 0 kudos

tv apps stalling

I'm new to Telus and am extremely unhappy with constant interruptions while watching TV. I have called Telus tech support multiple times, spend literally hours on hold, and am still having issues. I live in White Rock BC...anyone else having similar ...

Gina1962 by Neighbour
  • 3248 Views
  • 4 replies
  • 1 kudos

Resolved! NASA channel?

how do i get the NASA channel? Im on the new Optik TV service. Is it avail in HD? 4K? SD? It looks like it is supposed to be part of the Knowledge Pack as of 2019, but i only see Documentary channel when i look at the channels that are listed as part...

rt1 by Friendly Neighbour
  • 4116 Views
  • 3 replies
  • 0 kudos
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