Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hi,I believe it has been longer than 15 days since we received the new Telus tv+ box, but still unable to watch recordings. Keeps saying recordings not available.
When using TelusTV+ on my iPhone or Tablet, I can watch live program on my portable device but when I use Airplay on my LG WebOS device the signal is 30 minutes behind - meaning if the show is live at say 9 PM when watching using Airplay then my TV s...
Greetings, There are some numbers that when I call, I get a prerecorded message that plays before the call goes through: "Please stay on the line while your call is completed. Long distance charges may apply." Why do I get this message? It doesn't ha...
Hey there people, I'm trying to find the admin password on my TELUS network hub so I can port forward but everywhere I look online it's extremely sketchy and from what I've tried it just seems like I'm breaking it and I'm pretty sure I have broken it...
We are watching a television show in HD and we will get a message saying that we can no longer watch this program as another TV in the house is using HD. We figured out, that the PVR had just started recording a program, which interrupted the program...
Why does it surprise me that this forum doesn't have a category for support.....anyways....DOES Telus actually ever respond here? Or is it as big a waste of time as waiting on hold on the phone for an agent for an hour EVERY TIME. Do not say that it ...
Hi all, I can't sign in to my google account to access my TELUS email. I get an error message saying can't log you in and to contact your domain admin for help. I've never seen that before. If I try and reset my password or do a password recovery it ...
I need to speak with a Telus agent about my account and have used the chatbot to request an agent. At the designated times, I receive a voice mail only advising of their unsuccessful attempt to call me. I do not receive a ring on my phone. Can you su...
Lousy job of installing the line in our townhouse neighborhood. I have wire hanging on the outside of my unit because the main cable box wasn't positioned properly. I was told that this was the best that they could do, otherwise they'd have to drill ...
I had a customer representative, her name was Anna she went above and beyond to assist me with my latest issues. Issues that stemmed outside of her department. I was having numerous issues that the automated 1-800 #, could not solve or even direct me...
