Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
I am here to bring attention to a major billing issue/lack of follow through from all agents that I am experience with Telus home and security.Since October 2023, I have been overcharged every month for my bill. Numerous calls each month assure me th...
but I didn't realize it would nuke any connection to my smart bulbs, plugs, and Google speakers. so I bought a Dlink 1750 router, hoping I could hook that up to regain the 2.4 / 5.0 frequencies to operate them with. no such luck; it may be a faulty D...
Hello, I am connecting a Telus T3200M modem to an Android (Google) TV with an ethernet cable, and I would like to use a VPN. When I log in to different VPNs, it immediately disconnects the internet, and I have to do a hard reset on the TV to reconnec...
I have TELUS fibre to my home and my landline operates via the fibre. As I understand it the ONT in my home includes an ATA which alows my to use an old fashioned phone. My question is there an ONT available that would allow me to use a SIP phone. My...
It has been one issue after another since we signed up for this Optik Bundle.I had followed the instructions to link our Netflix after we received the tv box, and it’s supposed to be included with our Core + Premium (shows on the bill).Went to watch ...
Last year Telus contractors installed the fibre conduits and lines in our neighborhood. A conduit port was dug up adjacent to our 40+ year old tree, and what I assume are it's extensive root system. Since then, the tree which was regularly watered in...
Started mid day when the channel I had on went blank and then gave me the "Playback error. Sorry an error has occurred, Please try again". All channels now say this when trying to watch anything. I am using Chrome and have not had an issue watching f...
Hi, could you please explain why CNN International isn't available at least in full HD resolution? Watching it in standard definition on a 4K TV screen is quite bothersome, especially with pixelated text. It's disappointing considering the Telus tech...
With the old Telus box, I could easily see in a Series recording, which episodes had been viewed. They were greyed out. With this new system, I cannot tell. Because deleting recordings is so arduous, I end up with literally 80 episodes of a series wi...
I used Telus’ online tool to register my change of address and move internet service to my new home. The tool confirmed that no technician was required for service to be provided at the new address. However when I got there, it turned out that they d...
