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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 134123 Views
  • 314 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 58877 Views
  • 43 replies
  • 7 kudos

Severe billing issue/wrongful activity

I am here to bring attention to a major billing issue/lack of follow through from all agents that I am experience with Telus home and security.Since October 2023, I have been overcharged every month for my bill. Numerous calls each month assure me th...

Resolved! I was just upgraded to wifi6 equipment

but I didn't realize it would nuke any connection to my smart bulbs, plugs, and Google speakers. so I bought a Dlink 1750 router, hoping I could hook that up to regain the 2.4 / 5.0 frequencies to operate them with. no such luck; it may be a faulty D...

boothter by Neighbour
  • 3896 Views
  • 3 replies
  • 0 kudos

VPN disconnects internet using an Ethernet connection

Hello, I am connecting a Telus T3200M modem to an Android (Google) TV with an ethernet cable, and I would like to use a VPN. When I log in to different VPNs, it immediately disconnects the internet, and I have to do a hard reset on the TV to reconnec...

Lorij99 by Neighbour
  • 1101 Views
  • 1 replies
  • 0 kudos

Modern landline

I have TELUS fibre to my home and my landline operates via the fibre. As I understand it the ONT in my home includes an ATA which alows my to use an old fashioned phone. My question is there an ONT available that would allow me to use a SIP phone. My...

rdyck by Neighbour
  • 2581 Views
  • 3 replies
  • 0 kudos

Netflix linking

It has been one issue after another since we signed up for this Optik Bundle.I had followed the instructions to link our Netflix after we received the tv box, and it’s supposed to be included with our Core + Premium (shows on the bill).Went to watch ...

sjb by Neighbour
  • 1425 Views
  • 1 replies
  • 0 kudos

Suspected tree damage

Last year Telus contractors installed the fibre conduits and lines in our neighborhood. A conduit port was dug up adjacent to our 40+ year old tree, and what I assume are it's extensive root system. Since then, the tree which was regularly watered in...

mawtn by Neighbour
  • 1253 Views
  • 1 replies
  • 0 kudos

Playback Error on Laptop

Started mid day when the channel I had on went blank and then gave me the "Playback error. Sorry an error has occurred, Please try again". All channels now say this when trying to watch anything. I am using Chrome and have not had an issue watching f...

Crash6 by Neighbour
  • 1439 Views
  • 1 replies
  • 0 kudos

CNN International

Hi, could you please explain why CNN International isn't available at least in full HD resolution? Watching it in standard definition on a 4K TV screen is quite bothersome, especially with pixelated text. It's disappointing considering the Telus tech...

Tekkie by Neighbour
  • 2962 Views
  • 2 replies
  • 1 kudos

Optic TV recordings: how can i see what has been viewed?

With the old Telus box, I could easily see in a Series recording, which episodes had been viewed. They were greyed out. With this new system, I cannot tell. Because deleting recordings is so arduous, I end up with literally 80 episodes of a series wi...

AKS1 by Neighbour
  • 1633 Views
  • 1 replies
  • 1 kudos

Telus delays to relocated service

I used Telus’ online tool to register my change of address and move internet service to my new home. The tool confirmed that no technician was required for service to be provided at the new address. However when I got there, it turned out that they d...

Badmove by Neighbour
  • 971 Views
  • 1 replies
  • 0 kudos
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