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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 144775 Views
  • 320 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 60454 Views
  • 43 replies
  • 7 kudos

Convoluted Recording Process

Why, when I set a series recording, do I then have to go in to the scheduled recordings to reset it for first run only ??It seems like Telus is purposely making everything a multi step process.NOT IMPRESSED !!

RoyJ by Neighbour
  • 1196 Views
  • 1 replies
  • 0 kudos

Telus account issues

I am wondering if there is anyone who I can contact that is above a manager at Telus, I have spoken on several occasions to a Telus team member and a manager with no luck and would like to speak with someone of a higher authoritative figure in regard...

Leeysa by Neighbour
  • 2061 Views
  • 3 replies
  • 0 kudos

Resolved! Missing PVR shows of scheduled series recordings

Hey Neighbours, I upgraded to the new Evolution boxes two months ago and entered my old series recordings. Some are Last Week Tonight with John Oliver, Power & Politics with David Cochrane, FBI, FBI: International, FBI: Most Wanted, etc.Well, since t...

dadlife by Neighbour
  • 7806 Views
  • 10 replies
  • 0 kudos

EVOLUTION OPTIK TV REMOTE TV w/Amazon FireTV

Has anyone successfully 'programmed their remote with TV' with an Amazon FireTV? When I go to Settings>Remotes & Accessories>Program Remote w/TV>Search for TV Brand > I can't seem to locate either Amazon or FireTV; since the TV is essentially a ROKU ...

dadlife by Neighbour
  • 2806 Views
  • 2 replies
  • 0 kudos

Wi-FI 6E

Had Telus install fiber in my apartment today. I was supposed to get wifi 6e but just gave me the boost wifi 6, tech said it wasnt in his work order but i made sure of it when talking to telus and said it comes with the plan I got. What should i do n...

Blackburn1 by Friendly Neighbour
  • 1577 Views
  • 1 replies
  • 0 kudos

New PureFibre user and got RT-AC87U error

As a new PureFiber user, I couldn't have internet access via WiFi for PC and ipad (hotspot worked). The error message was "RT-AC87U. Sign in with your ASUS router account". I came across a post that had a similar issue, but the solution was unclear? ...

Resolved! new digital box

I just hooked up my new digital box. With the pvr it replaced there was a search function for recordings so you could find programs or movies and set them to record. It seems that the only way to do that now is to page through the guide until you fin...

Can't cancel my Optik

Suddenly I am being charged $200 for TV and I don't even want it. I tried to cancel but they make it impossible. I am soooooo pisssed off!! They sent me to support on the phone 4 times and every time I waited for 15 minutes and then they hung up!!@ I...

Bob6 by Neighbour
  • 4768 Views
  • 6 replies
  • 0 kudos

Cutting back alley to bury the cable

I am building my new house, and it is almost completed. I asked TELUS to come to install the internet. They found that they needed to cut my back alley to bury the cable. So one of your contractors came here on December 14, 2023, and told me they wou...

Jack5 by Neighbour
  • 1090 Views
  • 1 replies
  • 1 kudos
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