Home Services
Discuss TELUS TV, Internet, and Home Phone products and services. Ask a question or share your expertise.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Latest topics

TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 141750 Views
  • 319 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

OptikKate_0-1685989977928.png OptikKate_1-1685989977929.png OptikKate_2-1685989977929.png OptikKate_3-1685989977929.png
Optik-Kate by TELUS Team Member
  • 60078 Views
  • 43 replies
  • 7 kudos

permanent connection loss

Good evening dear community. I ask you for help. I recently moved to Canada to Calgary. I connected to the Internet from TELUS . Lately I've been experiencing big problems with the connection. Every 10-20 minutes there is a disconnect. Which is criti...

Inna by Friendly Neighbour
  • 915 Views
  • 1 replies
  • 0 kudos

How do i lodge a formal complaint about customer service?

I have been on and off the phone with Telus reps since November 16 regarding our old business services being overcharged and Telus continuing to charge the new business owners and us for three months post-transfer. I get a different story and a runar...

Dunham68 by Neighbour
  • 3871 Views
  • 3 replies
  • 0 kudos

Wireless Optik Box and PVR issues after multiple replacements

Since updating my TV Optik equipment last fall (Sept/Oct) with the fiber optik upgrade and needing new equipment to access Netflix I've had nothing but problems. Boxes freezing up, locking up or distorted quality of image. I've gone through many repl...

leslie4 by Neighbour
  • 5190 Views
  • 5 replies
  • 0 kudos

Resolved! Technicolor NH20T

I switched from Shaw to Telus PureFibre a little while back and had a Technicolor NH20T installed. As I already had a TP-Link Deco XE75 mesh system set up, it was easier to just put the NH20T in bridge mode, so that was the only hardware I received. ...

Resolved! telus 5g hub

I ordered a 5g hub and signed up for a new plan. I was sent an external hub setup. The installer kindly installed an inside model. I am left with the external system. One agent told me to mail it back or sell it. Any thoughts about this?

HDB by Neighbour
  • 2840 Views
  • 3 replies
  • 0 kudos

Fibre Availability

Telus online tool says my unit does not have fibre. I’ve called in and told it’s not available.This building was built last year and my neighbor right beside me has Telus fibre. I have found the fibre line in my media cabinet. How can I actually spea...

Jerald by Neighbour
  • 2189 Views
  • 3 replies
  • 0 kudos

Convoluted Recording Process

Why, when I set a series recording, do I then have to go in to the scheduled recordings to reset it for first run only ??It seems like Telus is purposely making everything a multi step process.NOT IMPRESSED !!

RoyJ by Neighbour
  • 1178 Views
  • 1 replies
  • 0 kudos

Telus account issues

I am wondering if there is anyone who I can contact that is above a manager at Telus, I have spoken on several occasions to a Telus team member and a manager with no luck and would like to speak with someone of a higher authoritative figure in regard...

Leeysa by Neighbour
  • 2030 Views
  • 3 replies
  • 0 kudos
Trending tags
Friendliest neighbours