Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
After 3 months of largely no issues my fibre modem is randomly disconnecting and reconnecting for the last 3 days. When it happens my phone, internet and TV all stop working. I called support and all they can say is they cannot contact my modem so it...
I bought a Samsung QLED Smart TV a few months ago. When I first connected the Optik Box, it worked OK. A few months ago, the Optik TV box started to reinitializing frequently for a very long time whenever I switched to something from the Telus home s...
I'm interested in upgrading my internet plan to one that's offered under "my offers" through the my Telus account app. I decided to call customer service to get more details on the plan. The customer service rep said these offers are for new customer...
I'm writing on behalf of my 77-year-old mother, who moved into a new condo to be nearer me, so I could look after her. The condo was not wired for a fiber optic connection, so after much to-and-fro-ing by Telus technicians trying to get a telephone l...
My app is not allowing me to view Wifi traffic, set time limits on wifi use, or pause devices like I was told we could. it keeps saying "Oops, your modem can only pause a maximum of 0 devices. Please unpause all devices and try again". Yet no devices...
I had to upgrade from my 7 theme packs package to an 11 theme packs package jyst to get HGTV, Bravo, and the Food Network back. Not happy Anyhow, I cannot see the Food Network under TV On Demand / Lifestyle and I cannot see Bravo under TV On Demand /...
I have escalated the below complaint via the on line enquiry to Management. It says they will contact me in 1-2 business days. Last time I had to submit the form twice, we'll see how long it takes this time.... "I called on May 17, to report that my ...
Oh my telus 4K box both the link(green) and record(red) lights are blinking at the same time. On the screen it says we’re sorry something isn’t right, it says to check cables and reboot your box and none of that works. The internet works fine. I have...
I put in a complaint using the online form about the unexplained increase in my bill. It said I should receive a response in 1-2 business days. It has been almost a week now. Will I ever hear back?
Hi: I am having all sorts of issues with the android based tv boxes.first:Our one box which is connected by ethernet, will on occasion go black for a bit then start again, there is no rhyme or reason as to when this will happen while watching a chann...
