Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
After much research into this matter, I would like to offer my 2 cents worth on achieving the optimal Up/Dl speeds with the various currently offered packages, and hardware from TELUS. The main questions that I’ll try to answer here are the following...
Hey, I've had PureFibre Gigabit for almost a year now, but I never checked IPv6 before. When I looked today, it wasn't working at all – the IPv6 WAN Status just says 'Connecting,' even after rebooting. Can anyone help me with this?"
It has been happening for 3 days now, I've already had my booster replaced and it didn't fix it. Every 10 hours the internet stops working and I have to reboot the modem in order for it to work later. I need help with this, support isn't giving me a ...
I am extremely disappointed with Telus Internet services. As a new customer, it's just been a week since I signed up for internet services. Suddenly, one evening, I lost my internet connection. When I called tech support (after much difficulty findin...
Hi Telus team,I had received a phone call from Telus team mentioning they can offer 40% discount on my current plan of what I pay and if I pay an extra $5 I would even get a new phone contracted for 2 years but then they asked DOB, Name and Address. ...
Looking for advice on how to get an issue resolved that I reported in October 2023. Trying to get Telus to come and fix some dagame that occurred during installing of fiber cables. Finally in May, 2024 I got a technician to come out and view the dama...
This is a bit of a complex question, and im not sure anyone here will even have an answer, but here goes.TLDR: Primex box where fiber comes into house needs to be moved, this will involve running a new fiber line into house, and phone techs promised ...
Hi there, On Crave, the show ‘Couples Therapy’ season two, is actually showing season 3 episodes. Season Two episodes are missing. Season 3 episodes play when you click on Season Two (and also on Season three). Season Two episodes are missing. Please...
Hey, I'm not very techy, and am a little stuck. My research has got me to the point where I can ask the question somewhat clearly... we'll see whether I can understand the answers Any help greatly appreciated!! Our wi-fi setup: We have TELUS PureFibr...
Hi, Has anyone encountered this issue when returning their Telus internet equipment after their contract ends? Item was out for delivery on Jul 28 and expected delivery was Jul 30. Status then changed to "Item delayed — stay tuned for updates" today....
Hi, Has anyone encountered this issue when returning their Telus internet equipment after their contract ends? Item was out for delivery on Jul 28 and expected delivery was Jul 30. Status then changed to "Item delayed — stay tuned for updates" today....
