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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
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  • 320 replies
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Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
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  • 43 replies
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Resolved! Rental Suite - bridging -v- Telus guest network -v- switch??

Hey, I'm not very techy, and am a little stuck. My research has got me to the point where I can ask the question somewhat clearly... we'll see whether I can understand the answers Any help greatly appreciated!! Our wi-fi setup: We have TELUS PureFibr...

Wifi 6e

Looking for some guidance here... TELUS Website states all plans over 1.5GB get a 6e router. I signed up for this plan in December and was not given one. Got the total runaround today bu support. 1) Chat advises me to call Loyalty2) I call in, get a ...

mcianfar by Neighbour
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  • 5 replies
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Telus Email

Well, here it is July 30, 2024 and today I get an email from Telus stating:"Dear Valued Customer,We want to inform you of an important upcoming change to your TELUS Email powered by Google account that may affect you.Important:If you do not switch to...

Resolved! Cut fibre optic cable in the back alley

Our back alley is being paved this week and today, when the contractor came with its excavator, they ripped of the fibre optic cable that feeds internet to my house. What should I do? Who should I contact to get it fixed? I have no internet at home r...

Botero by Neighbour
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  • 1 replies
  • 0 kudos

Fiber installed on road but website says it's not

Some years ago, Telus dug up our street and then our front yard to install Fiber Internet, then they knocked on our door to ask if we want Fiber internet. We declined but are now interested. Now the Telus website says we do not have Fiber available b...

Routers keep dropping connection to modem

I have 5 routers on my property. 4 are connected via coaxial cable to the modem. They will occasionally all work and then just lose connection to the modem. The one router attached via ethernet cable to the modem continues working. If I unplug and re...

Jen19 by Friendly Neighbour
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  • 1 replies
  • 0 kudos
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