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TELUS TV Feature Updates - Ongoing

Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...

Optik-Kate by TELUS Team Member
  • 144497 Views
  • 320 replies
  • 7 kudos

Resolved! Optik TV Bulletin Board: Discover, Discuss, and Develop

Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...

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Optik-Kate by TELUS Team Member
  • 60434 Views
  • 43 replies
  • 7 kudos

ipv6 isn't working on my T3200M

Hey, I've had PureFibre Gigabit for almost a year now, but I never checked IPv6 before. When I looked today, it wasn't working at all – the IPv6 WAN Status just says 'Connecting,' even after rebooting. Can anyone help me with this?"

Internet stops working every 10 hours

It has been happening for 3 days now, I've already had my booster replaced and it didn't fix it. Every 10 hours the internet stops working and I have to reboot the modem in order for it to work later. I need help with this, support isn't giving me a ...

Cuidavo by Neighbour
  • 6170 Views
  • 14 replies
  • 1 kudos

No Internet Connection

I am extremely disappointed with Telus Internet services. As a new customer, it's just been a week since I signed up for internet services. Suddenly, one evening, I lost my internet connection. When I called tech support (after much difficulty findin...

Purnima by Neighbour
  • 1065 Views
  • 1 replies
  • 0 kudos

Resolved! Telus Internet and Phone - Legit or Scam

Hi Telus team,I had received a phone call from Telus team mentioning they can offer 40% discount on my current plan of what I pay and if I pay an extra $5 I would even get a new phone contracted for 2 years but then they asked DOB, Name and Address. ...

Reported damage October 2023, still no resolution.

Looking for advice on how to get an issue resolved that I reported in October 2023. Trying to get Telus to come and fix some dagame that occurred during installing of fiber cables. Finally in May, 2024 I got a technician to come out and view the dama...

SamK by Friendly Neighbour
  • 3086 Views
  • 8 replies
  • 0 kudos

Wrong Season on Crave - Couples therapy

Hi there, On Crave, the show ‘Couples Therapy’ season two, is actually showing season 3 episodes. Season Two episodes are missing. Season 3 episodes play when you click on Season Two (and also on Season three). Season Two episodes are missing. Please...

Candraza by Friendly Neighbour
  • 1022 Views
  • 1 replies
  • 0 kudos

Resolved! Rental Suite - bridging -v- Telus guest network -v- switch??

Hey, I'm not very techy, and am a little stuck. My research has got me to the point where I can ask the question somewhat clearly... we'll see whether I can understand the answers Any help greatly appreciated!! Our wi-fi setup: We have TELUS PureFibr...

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