Dear Neighbours, We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle the platform's immediate and long-term stability, and we’ll ...
Dear Neighbours, We’re the TV Product Development team, and we strive to bring you a continuously improving TV service and experience that fits your needs. Since the launch of the new Optik TV service through the TELUS TV+ platform, our business and ...
Why is my PVR splitting up my shows into multiple recordings?! It is making watching my recordings very jarring and annoying! For example, Grey’s Anatomy is 1 hour- my PVR is recording the show in two 30 minute recordings. The worst part is that I am...
New subscriber of Crave through Telus, and a pretty basic question hopefully the answer is right in front of me On Telus channel 411, I can only find the Crave TV shows not the Crave movies. How do I get the Crave movies? If I do a search for a movie...
I currently have Telus Pure Fibre Internet 150 and 2 Optik TV boxes (1 wired to the Telus Actiontech 3200M Router and 1 wireless). I am having some issues with a certain video game online while a couple of my buddies who I play this game with are wit...
I subscribe to Crave through Telus but it won’t allow me to download shows on the go. The app said I should contact my TV provider. Lucky I had a promo Airmiles code for three months of Crave that allows for downloads like Netflix and Amazon Prime.
Why is TELUS so far behind other providers in not adding the slow motion feature on the remote?
I now have Internet 50 but but don't have a 4K tv or PVR. If I were to get a 4K PVR would a 4K broadcast be displayed in 1080pon my 1080p televisions. Basically looking to see if the PVR would give some programming in 1080p vs the standard 720p. Than...
Is there a difference in wifi usage if I watch Netflix through my Blu-ray player instead of my Roku device or Telus Netflix App on my TV?
Does anyone know if using wireless tv boxes eat up the bandwith on either the 2.4 or 5.8ghz bands? I'm assuming the 3200 modem only has 2 wifi bands and the tv boxes share this bandwidth. thanks
Very strange. Remote used to work 100% with my Samsung TV for the past 3 years. All of a sudden about 2 weeks ago, it would not adjust the sound/volume anymore. Powering on or off TV still works fine.I've factory re-set remote. Gone through every Sam...
We had an electrician come and asked him that we wanted our TVs wall mounted and didn’t want to see the wires. He finished the electrical and so we hired someone else to mount the TV and that guy told us there was only power but no Ethernet cable plu...
